At a Glance
- Tasks: Coordinate engineer visits and manage customer service requests for exceptional delivery.
- Company: Join a well-known and growing business in Birmingham.
- Benefits: Competitive salary, supportive team, and opportunities for growth.
- Other info: Collaborative culture with potential for career development.
- Why this job: Make a real impact on service delivery and customer satisfaction.
- Qualifications: Strong communication skills and experience in a fast-paced service environment.
The predicted salary is between 27500 - 27500 £ per year.
Location: Birmingham (B33)
Reports to: Service Desk Manager
Salary: 27,500
Full-Time Permanent Office Based
We're looking for a Service Delivery Co‑ordinator to join our client’s well‑known and growing business, supporting field engineers and ensuring exceptional service delivery across reactive, preventative, and remedial maintenance activities.
What You’ll Be Doing
- Coordinating and scheduling engineer visits for planned and reactive maintenance.
- Acting as the first point of contact for customer queries and service requests.
- Maximising engineer utilisation and ensuring SLA compliance.
- Liaising with internal teams, subcontractors, and suppliers to deliver seamless service.
- Managing subcontractor bookings and raising orders in line with company procedures.
- Tracking job completion and ensuring accurate reporting across departments.
- Supporting national and key account customers with high‑level service coordination.
- Generating KPI and business performance reports to support operational goals.
What You’ll Be Accountable For
- Optimising engineering hours and reducing non‑productive time.
- Meeting daily/weekly revenue targets.
- Ensuring detailed and accurate processing of service calls.
- Supporting five engineers within your designated business area.
What We’re Looking For
- Strong communication skills with customers, engineers and internal teams.
- Proven ability to resolve customer issues and manage competing priorities.
- Commercial awareness and a results‑driven mindset.
- IT literate (Word, Excel, Outlook) and confident working with service databases.
- Calm, resilient and flexible under pressure.
- Experience in a fast‑paced service environment is essential.
Why Join our client?
- Be part of a collaborative and supportive team.
- Make a real impact on service delivery and customer satisfaction.
- Opportunities for growth and development within a leading service organisation.
Service Coordinator. Job in Birmingham LilyLifestyle Jobs employer: United Cerebral Palsy of Georgia
Join a dynamic and supportive team in Birmingham as a Service Coordinator, where your contributions directly enhance service delivery and customer satisfaction. With a focus on employee growth and development, this well-known business offers a collaborative work culture that values your input and fosters professional advancement. Enjoy the benefits of working in a fast-paced environment that prioritises both individual and team success.
Contact Details:
United Cerebral Palsy of Georgia Recruitment Team
StudySmarter Expert Advice🤫
We think this is how you could land Service Coordinator. Job in Birmingham LilyLifestyle Jobs
✨Tip Number 1
Network like a pro! Reach out to people in the industry, attend local events, and connect with professionals on LinkedIn. You never know who might have the inside scoop on job openings or can refer you directly.
✨Tip Number 2
Prepare for interviews by practising common questions related to service coordination. Think about your past experiences and how they relate to the role. We recommend doing mock interviews with friends or using online resources to boost your confidence.
✨Tip Number 3
Showcase your skills! Create a portfolio or a presentation that highlights your achievements in service delivery and customer satisfaction. This can set you apart from other candidates and give you a chance to shine during interviews.
✨Tip Number 4
Don’t forget to apply through our website! It’s the best way to ensure your application gets noticed. Plus, we love seeing candidates who take the initiative to engage directly with us.
We think you need these skills to ace Service Coordinator. Job in Birmingham LilyLifestyle Jobs
Some tips for your application 🫡
Tailor Your CV:Make sure your CV is tailored to the Service Coordinator role. Highlight your experience in coordinating schedules and managing service requests, as these are key aspects of the job. We want to see how your skills align with what we're looking for!
Craft a Compelling Cover Letter:Your cover letter is your chance to shine! Use it to explain why you're the perfect fit for the role. Mention your strong communication skills and any relevant experience in a fast-paced service environment. Let us know how you can contribute to our team!
Showcase Your IT Skills:Since the role requires being IT literate, make sure to mention your proficiency with tools like Word, Excel, and Outlook. If you've worked with service databases before, give us the details! We love seeing candidates who are tech-savvy.
Apply Through Our Website:We encourage you to apply through our website for a smoother application process. It helps us keep everything organised and ensures your application gets the attention it deserves. Plus, it’s super easy to do!
How to prepare for a job interview at United Cerebral Palsy of Georgia
✨Know the Role Inside Out
Before your interview, make sure you thoroughly understand the Service Coordinator role. Familiarise yourself with the key responsibilities like coordinating engineer visits and managing customer queries. This will help you demonstrate your knowledge and show that you're genuinely interested in the position.
✨Showcase Your Communication Skills
Since strong communication is crucial for this role, prepare examples of how you've effectively communicated with customers and internal teams in the past. Think about situations where you resolved issues or managed competing priorities, as these will highlight your ability to thrive in a fast-paced service environment.
✨Demonstrate Your IT Proficiency
As the job requires being IT literate, brush up on your skills with Word, Excel, and Outlook. Be ready to discuss how you've used these tools in previous roles, especially in tracking job completion or generating reports. This will show that you can hit the ground running.
✨Prepare Questions for Them
Interviews are a two-way street, so come prepared with questions about the company culture, team dynamics, and growth opportunities. This not only shows your interest but also helps you assess if the company is the right fit for you. Plus, it makes for a more engaging conversation!
