At a Glance
- Tasks: Engage with residents to shape housing services and community initiatives.
- Company: Established housing association focused on community cohesion in Birmingham.
- Benefits: Competitive salary, mileage paid for travel, and a mobile work role.
- Other info: Dynamic role with opportunities for personal and professional growth.
- Why this job: Make a real difference in residents' lives and strengthen community ties.
- Qualifications: Experience in housing and strong communication skills required.
The predicted salary is between 30000 - 34000 £ per year.
Location: Birmingham
Work Mode: Mobile role with regular site visits across Birmingham and surrounding areas
Salary: 30,000 - 34,000 per annum
Contract: Full-time, Permanent
Benefits: Mileage paid for work-related travel
About the Role
A well-established housing association in Birmingham is recruiting a Residents & Community Engagement Officer to strengthen resident voice, participation, and community cohesion across its housing services. This is a hands-on, impact-driven role where housing experience and strong knowledge of housing regulations are essential. You will work directly with residents to ensure their lived experience shapes services, policies, and improvements. The role is mobile with regular site visits, therefore a full UK driving licence and access to a car are required.
Key Responsibilities
- Resident Engagement & Participation
- Deliver a structured, outcome-focused resident engagement programme.
- Establish and support resident forums, focus groups, surveys, and feedback mechanisms.
- Lead co-production activities involving residents in service design and policy reviews.
- Support residents to participate confidently in meetings and consultations.
- Monitor and report on engagement outcomes and resident satisfaction.
- Community Development
- Plan and deliver community events, workshops, and wellbeing initiatives.
- Build partnerships with voluntary, statutory, and community organisations.
- Encourage peer support networks and resident-led initiatives.
- Promote equality, diversity, and inclusion in all engagement activity.
- Communication & Information
- Ensure residents receive clear, accessible, and timely service information.
- Produce newsletters, digital updates, noticeboard content, and engagement materials.
- Manage feedback channels and ensure actions are followed through.
- Resident Advocacy & Support
- Signpost residents to employment, education, health, and wellbeing services.
- Work with housing teams to address complaints, ASB, and community concerns.
- Promote safe, respectful, and inclusive living environments.
- Governance & Compliance
- Maintain accurate records in line with GDPR and internal procedures.
- Support compliance with housing regulation, consumer standards, and tenant involvement requirements.
- Contribute to audits, inspections, and performance reporting.
Person Specification
Essential
- Proven experience working within housing (social or supported housing).
- Strong knowledge of housing regulations, consumer standards, and tenant involvement.
- Experience managing complaints and ASB cases within agreed timescales.
- Experience delivering face-to-face, site-based resident engagement.
- Ability to manage competing priorities in a mobile role.
- Strong partnership-working and communication skills.
- Knowledge of safeguarding and equality legislation.
- Strong organisational and reporting skills.
- Full UK driving licence and access to a car.
Desirable
- Qualification in housing, community development, or social care.
- Experience of co-production and resident-led service improvement.
- Experience working with vulnerable or supported accommodation residents.
Resident Liaison Officer. Job in Birmingham LilyLifestyle Jobs employer: United Cerebral Palsy of Georgia
As a leading housing association in Birmingham, we pride ourselves on fostering a collaborative and inclusive work environment where your contributions directly impact the community. With a focus on resident engagement and support, we offer competitive salaries, mileage reimbursement for travel, and opportunities for professional growth through hands-on experience in community development. Join us to make a meaningful difference in residents' lives while enjoying a dynamic and supportive workplace culture.
Contact Details:
United Cerebral Palsy of Georgia Recruitment Team
StudySmarter Expert Advice🤫
We think this is how you could land Resident Liaison Officer. Job in Birmingham LilyLifestyle Jobs
✨Tip Number 1
Get to know the company culture! Before your interview, do a bit of research on the housing association. Check out their website and social media to see what they're all about. This will help you tailor your answers and show that you're genuinely interested in being part of their team.
✨Tip Number 2
Practice makes perfect! Grab a mate and do some mock interviews. Focus on common questions related to resident engagement and community development. The more you practice, the more confident you'll feel when it’s time to shine in front of the real interview panel.
✨Tip Number 3
Show off your experience! Be ready to share specific examples from your past roles where you've successfully engaged with residents or managed complaints. Use the STAR method (Situation, Task, Action, Result) to structure your responses and make them impactful.
✨Tip Number 4
Don’t forget to follow up! After your interview, send a quick thank-you email to express your appreciation for the opportunity. It’s a nice touch that can set you apart from other candidates and shows your enthusiasm for the role.
We think you need these skills to ace Resident Liaison Officer. Job in Birmingham LilyLifestyle Jobs
Some tips for your application 🫡
Tailor Your Application:Make sure to customise your CV and cover letter for the Residents & Community Engagement Officer role. Highlight your housing experience and knowledge of regulations, as these are key to what we’re looking for!
Showcase Your Engagement Skills:In your application, emphasise any previous work where you’ve engaged with residents or communities. We want to see how you’ve made a difference and how you can bring that experience to our team.
Be Clear and Concise:When writing your application, keep it straightforward and to the point. Use clear language to describe your skills and experiences, making it easy for us to see why you’d be a great fit for the role.
Apply Through Our Website:Don’t forget to submit your application through our website! It’s the best way for us to receive your details and ensures you’re considered for the position. We can’t wait to hear from you!
How to prepare for a job interview at United Cerebral Palsy of Georgia
✨Know Your Housing Stuff
Make sure you brush up on your knowledge of housing regulations and consumer standards. Being able to discuss these confidently will show that you’re not just familiar with the role but also passionate about making a difference in the community.
✨Engagement is Key
Prepare examples of how you've successfully engaged with residents or communities in the past. Think about specific initiatives or events you’ve led, and be ready to explain how they made an impact. This will demonstrate your hands-on experience and commitment to resident participation.
✨Showcase Your Communication Skills
Since this role involves a lot of communication, practice articulating your thoughts clearly. You might want to prepare a short presentation or talk about a project where you had to communicate complex information to residents. This will highlight your ability to convey messages effectively.
✨Be Ready for Scenario Questions
Expect questions that put you in real-life situations, like handling complaints or facilitating a resident meeting. Think through how you would approach these scenarios, focusing on your problem-solving skills and ability to remain calm under pressure.
