At a Glance
- Tasks: Lead IT operations, manage teams, and drive service excellence across multiple sites.
- Company: Established UK multi-site business with a focus on technology and customer experience.
- Benefits: Competitive salary, career growth, and the chance to shape IT strategy.
- Other info: Join a dynamic team in a stable environment with exciting opportunities for development.
- Why this job: Take ownership of critical IT functions and make a real impact in a growing organisation.
- Qualifications: Proven IT leadership experience and strong people management skills required.
The predicted salary is between 50000 - 60000 £ per year.
Well established UK multi-site business with its HQ in Birmingham, West Midlands is seeking an IT Operations Manager to lead and mature its core technology services. This is a key opportunity to take ownership of day-to-day IT operations, drive service excellence, and shape the future roadmap across cloud, Network, EUC and application environments. You will join a stable, growing organisation where technology is central to business performance and customer experience.
About the Role: This role is responsible for the effective operation, stability and resilience of the organisation’s IT services across multiple UK sites. You will lead an IT operations team, manage third-party vendors, and ensure services meet agreed SLAs and compliance requirements. Working closely with senior stakeholders, you will contribute to strategic planning and deliver operational improvements that support business growth.
Key Responsibilities:
- Lead and manage day-to-day IT operations across infrastructure, cloud platforms, EUC, M365 and application support.
- Oversee incident, problem and change management processes to ensure timely resolution and minimise service disruption.
- Manage relationships with key technology vendors and service providers, ensuring performance against contracts and SLAs.
- Plan, prioritise and deliver IT operational initiatives and projects in line with the wider technology strategy.
- Monitor and optimise IT operational budgets, including cost control, forecasting and value-for-money assessments.
- Ensure IT services and operations adhere to cybersecurity, data protection and regulatory compliance requirements.
- Develop, coach and performance-manage the IT operations team to build capability and a high-service culture.
- Produce and present operational performance reports, metrics and recommendations to senior stakeholders.
Key Requirements:
- Proven experience in an IT Operations Manager or similar leadership role ideally in a multi-site end user environment.
- Experience managing cloud-based services, SD-WAN and Cloud Telephony in an operational context.
- Demonstrable track record in incident and problem management within business-critical environments.
- Experience managing third-party vendors and service providers, including contracts and SLAs.
- Solid understanding of cybersecurity principles and compliance considerations in an operational setting.
- Strong people management skills with experience leading and developing technical teams.
- Strong background in IT service management with practical application of ITIL processes.
- Confident stakeholder management and communication skills, able to influence at multiple levels.
Desirable Skills:
- Experience supporting or overseeing Microsoft 365, Teams Telephony and end-user computing environments at scale.
- Managing application support operations within a complex business landscape including SaaS and some legacy apps.
- Exposure to IT strategy development and roadmapping in conjunction with senior leadership.
- Experience in implementing or improving ITSM tooling, monitoring and automation.
- Familiarity with working in regulated or highly audited environments.
Qualifications:
- Degree in Information Technology, Computer Science or a related discipline is an advantage.
- ITIL Foundation certification (v3 or v4) required; higher-level ITIL certifications advantageous.
- Relevant cloud certification (e.g. Azure) ideal.
- Management or leadership training/qualification beneficial.
If you’re an experienced IT Operations Manager ready to take ownership of a critical function in a well established UK multi-site business with its HQ in Birmingham, West Midlands, apply now to explore this opportunity further.
IT Operations Manager. Job in Birmingham LilyLifestyle Jobs employer: United Cerebral Palsy of Georgia
Join a well-established UK multi-site business headquartered in Birmingham, where technology is at the heart of our operations and customer experience. As an IT Operations Manager, you'll thrive in a supportive work culture that prioritises employee growth and development, offering opportunities to lead a dynamic team and shape the future of our IT services. With a focus on service excellence and strategic planning, this role provides a unique chance to make a meaningful impact in a stable and growing organisation.
Contact Details:
United Cerebral Palsy of Georgia Recruitment Team
StudySmarter Expert Advice🤫
We think this is how you could land IT Operations Manager. Job in Birmingham LilyLifestyle Jobs
✨Tip Number 1
Network like a pro! Attend industry meetups, tech conferences, or local events in Birmingham. It's a great way to meet people in the field and get your name out there. Plus, you never know who might have a lead on that perfect IT Operations Manager role!
✨Tip Number 2
Don’t just apply and wait! Follow up on your applications. A quick email or LinkedIn message to the hiring manager can show your enthusiasm and keep you top of mind. We love seeing candidates who take initiative!
✨Tip Number 3
Prepare for interviews by researching the company’s tech stack and recent projects. Tailor your answers to show how your experience aligns with their needs. We want to see how you can drive service excellence and contribute to their future roadmap!
✨Tip Number 4
Apply through our website! It’s the best way to ensure your application gets seen. Plus, we’re always looking for passionate individuals ready to take ownership of their roles. Don’t miss out on this opportunity!
We think you need these skills to ace IT Operations Manager. Job in Birmingham LilyLifestyle Jobs
Some tips for your application 🫡
Tailor Your CV:Make sure your CV speaks directly to the job description. Highlight your experience in IT operations, especially in multi-site environments, and showcase your leadership skills. We want to see how you can drive service excellence!
Craft a Compelling Cover Letter:Your cover letter is your chance to shine! Use it to explain why you're the perfect fit for the IT Operations Manager role. Share specific examples of how you've managed IT services and improved operational performance in the past.
Showcase Your Technical Skills:Don’t forget to mention your technical expertise! Whether it's cloud services, incident management, or cybersecurity, we want to know how your skills align with our needs. Be specific about your experience with tools and processes relevant to the role.
Apply Through Our Website:We encourage you to apply through our website for a smoother application process. It helps us keep track of your application and ensures you don’t miss any important updates from us. Let’s get started on this journey together!
How to prepare for a job interview at United Cerebral Palsy of Georgia
✨Know Your Tech Inside Out
Make sure you brush up on your knowledge of cloud services, network management, and ITIL processes. Be ready to discuss specific technologies you've worked with, especially those mentioned in the job description like M365 and SD-WAN. This will show that you're not just familiar with the terms but have practical experience.
✨Showcase Your Leadership Skills
Prepare examples of how you've led teams and managed third-party vendors in the past. Think about times when you improved service delivery or resolved incidents effectively. Highlighting your people management skills will resonate well with the interviewers, as they’re looking for someone who can develop and coach their IT operations team.
✨Understand the Business Context
Research LilyLifestyle and understand how technology impacts their business performance and customer experience. Be ready to discuss how you can contribute to their strategic planning and operational improvements. This shows that you’re not just focused on IT but also on how it aligns with the company’s goals.
✨Prepare Questions for Them
Have a few insightful questions ready to ask at the end of your interview. This could be about their current IT challenges, future projects, or how they measure success in the IT operations team. Asking thoughtful questions demonstrates your genuine interest in the role and helps you assess if the company is the right fit for you.
