At a Glance
- Tasks: Lead a dynamic team to deliver fast-paced repairs across the Midlands.
- Company: Join a leading housing organisation focused on service excellence.
- Benefits: Competitive salary, career progression, and a supportive work environment.
- Other info: Opportunity to thrive in a high-pressure, rewarding role.
- Why this job: Make a real difference in people's lives through effective housing solutions.
- Qualifications: Experience in social housing maintenance and strong leadership skills.
The predicted salary is between 50000 - 60000 £ per year.
We are seeking an experienced General Manager to lead a high-volume responsive repairs contract across the Midlands. This opportunity is ideally suited to someone currently operating as, or ready to step up from, an Operations Manager, Contracts Manager or Account Manager role within a responsive repairs environment. This is a senior leadership role with full responsibility for operational performance, service delivery and customer outcomes across a large housing portfolio.
The Role
- Lead delivery of a fast-paced reactive repairs service
- Manage a multi-layer team of managers, supervisors and operatives
- Drive performance across KPIs, WIP, first-time fix and productivity
- Oversee customer experience and complaints resolution
- Ensure compliance with health & safety and regulatory standards
- Build strong relationships with clients and stakeholders
- Monitor performance, costs and overall contract efficiency
About You
- Proven experience in social housing maintenance
- Strong background in responsive repairs (essential)
- Experience leading large operational teams
- Commercially aware with experience managing budgets and performance
- Confident managing client relationships and high-pressure environments
General Manager. Job in Birmingham LilyLifestyle Jobs employer: United Cerebral Palsy of Georgia
As a leading employer in the housing sector, we offer an exceptional work environment in Birmingham that prioritises employee growth and development. Our culture fosters collaboration and innovation, providing opportunities for our General Manager to lead a dynamic team while ensuring impactful service delivery. With competitive benefits and a commitment to excellence, we empower our staff to thrive in their careers and make a meaningful difference in the community.
Contact Details:
United Cerebral Palsy of Georgia Recruitment Team
StudySmarter Expert Advice🤫
We think this is how you could land General Manager. Job in Birmingham LilyLifestyle Jobs
✨Tip Number 1
Network like a pro! Reach out to your connections in the housing maintenance sector and let them know you're on the lookout for a General Manager role. You never know who might have the inside scoop on an opportunity that’s not even advertised yet!
✨Tip Number 2
Prepare for those interviews by brushing up on your knowledge of KPIs and performance metrics. Be ready to discuss how you've driven results in previous roles, especially in high-pressure environments. We want you to shine when it comes to showcasing your leadership skills!
✨Tip Number 3
Don’t forget to research the company culture and values of potential employers. Tailor your conversations to show how your experience aligns with their mission, especially in delivering top-notch customer service and compliance with health & safety standards.
✨Tip Number 4
Apply through our website for the best chance at landing that General Manager position! We make it easy for you to showcase your skills and experience directly to hiring managers. Plus, it shows you're serious about joining the team!
We think you need these skills to ace General Manager. Job in Birmingham LilyLifestyle Jobs
Some tips for your application 🫡
Tailor Your CV:Make sure your CV reflects the skills and experience mentioned in the job description. Highlight your background in responsive repairs and any leadership roles you've held, as this will show us you're a great fit for the General Manager position.
Craft a Compelling Cover Letter:Your cover letter is your chance to shine! Use it to explain why you're passionate about leading a high-volume repairs contract and how your experience aligns with our needs. Be sure to mention specific achievements that demonstrate your ability to drive performance and manage teams.
Showcase Your Leadership Skills:In both your CV and cover letter, emphasise your experience managing large operational teams. We want to see examples of how you've successfully led teams, improved service delivery, and enhanced customer outcomes in previous roles.
Apply Through Our Website:We encourage you to apply directly through our website. This ensures your application gets to us quickly and allows you to easily track your application status. Plus, it shows us you're proactive and keen to join our team!
How to prepare for a job interview at United Cerebral Palsy of Georgia
✨Know Your Numbers
As a General Manager, you'll need to demonstrate your understanding of KPIs and performance metrics. Brush up on relevant statistics from your previous roles, especially around budget management and operational efficiency. Be ready to discuss how you've driven performance in the past.
✨Showcase Your Leadership Style
This role requires strong leadership skills, so think about examples that highlight your ability to manage and motivate teams. Prepare anecdotes that illustrate how you've successfully led multi-layer teams and resolved conflicts, ensuring everyone is aligned towards common goals.
✨Customer Experience Matters
Since overseeing customer experience is key, be prepared to talk about how you've handled complaints and improved service delivery in previous positions. Share specific instances where your actions led to enhanced customer satisfaction and how you measure success in this area.
✨Regulatory Knowledge is Key
Familiarise yourself with health & safety regulations and compliance standards relevant to the housing sector. Be ready to discuss how you've ensured compliance in your past roles and how you plan to maintain these standards in the new position.
