At a Glance
- Tasks: Support customers and build relationships while managing administrative processes.
- Company: Join a dynamic social enterprise in the construction and property tech sector.
- Benefits: Enjoy a competitive salary, car allowance, healthcare, and generous holiday leave.
- Other info: Hybrid work model with opportunities for career growth and development.
- Why this job: Make a real impact in customer success during an exciting expansion phase.
- Qualifications: Experience in customer service or account management is essential.
The predicted salary is between 30000 - 40000 £ per year.
Are you an experienced Customer Services Manager, Office Manager, Administrative Lead, or Member Services Manager? Can you take ownership of administrative processes whilst supporting customers and building relationships? If this description fits, then let Informed Recruitment help you achieve your potential with an exciting opportunity as a Customer Success Manager.
Informed Recruitment is a specialist provider of resources to the Construction & Property Technology markets, and we are delighted to partner with a Social Enterprise undertaking an exciting expansion and looking to bolster their customer service provision. The objective of the role is to support department heads to ensure outstanding customer services are provided to customers and supply chain partners.
Your day-to-day responsibilities include:
- Engaging with and supporting members
- Drafting, sending, tracking and chasing new membership packs, as well as member review packs for existing members
- Compiling management, operational, and supply chain reports
- Identifying potential new members as well as conducting competitor analysis
- Attending member and operational meetings
- Monitoring spend
- Attending conferences and events
- Drafting social media content and managing bulk email communications
- Maintaining audit files
- Taking ownership of the accounts of smaller members
- Supporting contract pack creation
- Identifying additional opportunities to support members
Background
- Customer Services / Customer Success / Account Management – A successful track record as an account management, customer success, or customer service management professional with a successful track record of looking after customers, building relationships, and promoting services.
- Office Manager – Experience in taking responsibility for the smooth running of office processes and documentation to provide a seamless and efficient customer experience.
- Property background – Experience as a Social Housing professional with subject matter expertise in Assets, Property Services, Development, or Building Safety looking for a new challenge.
- Supply Chain / Merchants – Experience working within the supply chain providing materials, goods, and services to the Housing, Construction, Building Safety, Asset Management, and/or Property services sectors with knowledge of the relevant goods, services, prices, and people.
- Construction and Development – Managing customer service, accounts, or administration for construction companies, development & regeneration, or modular builders.
Essential Skills
- Self-starter with a positive approach and a background in customer services or account management.
- A consultative approach based on looking after customers, building positive relationships, and converting ideas into action and results.
- Strong administrative skills, and the ability to manage multiple tasks concurrently.
- Good understanding of creating value and managing costs.
- Ability to engage with prospective customers at conferences, seminars, and workshops.
- Strong MS Office skills.
Highly Desirable / Will Strengthen Application
- Experience in the current Construction or Property Asset Management market(s), including current issues within development, compliance, building safety, property services, construction, and/or property asset management.
- Base understanding of procurement.
As an individual you will be an excellent communicator, adept at liaising at all levels with a variety of stakeholders. You will also be highly analytical with a keen eye for problem solving and meticulous attention to detail and record keeping. This role is hybrid based, with some time spent in an office in Birmingham, some time working from home, and other team members located in South Birmingham and Worcestershire. This is an exciting time to join the organisation and your contribution will certainly be felt, in return you will receive a very competitive salary, car allowance, life assurance, healthcare and benefits package with a generous holiday allowance.
Customer Success Specialist. Job in Birmingham LilyLifestyle Jobs employer: United Cerebral Palsy of Georgia
Informed Recruitment is an exceptional employer, offering a dynamic work environment in Birmingham that fosters professional growth and development. With a strong focus on customer success, employees benefit from a competitive salary, car allowance, and a comprehensive healthcare package, all while enjoying a hybrid work model that promotes work-life balance. Join a passionate team dedicated to making a meaningful impact in the Construction & Property Technology sectors, where your contributions will be valued and recognised.
Contact Details:
United Cerebral Palsy of Georgia Recruitment Team
StudySmarter Expert Advice🤫
We think this is how you could land Customer Success Specialist. Job in Birmingham LilyLifestyle Jobs
✨Tip Number 1
Network like a pro! Attend industry events, conferences, and seminars to meet potential employers and showcase your skills. Remember, it's all about building those relationships that can lead to job opportunities.
✨Tip Number 2
Be proactive! Don’t just wait for job postings to appear. Reach out to companies you admire, even if they’re not hiring. A friendly email expressing your interest can go a long way in getting your foot in the door.
✨Tip Number 3
Show off your skills! Create a portfolio or a personal website that highlights your achievements and projects. This is a great way to demonstrate your expertise in customer success and make a lasting impression.
✨Tip Number 4
Apply through our website! We’ve got loads of resources to help you land that Customer Success Specialist role. Plus, it’s a great way to ensure your application gets noticed by the right people.
We think you need these skills to ace Customer Success Specialist. Job in Birmingham LilyLifestyle Jobs
Some tips for your application 🫡
Tailor Your Application:Make sure to customise your CV and cover letter for the Customer Success Specialist role. Highlight your relevant experience in customer service and account management, and show us how you can build relationships and support our customers effectively.
Showcase Your Skills:We want to see your strong administrative skills in action! Mention any experience you have with managing multiple tasks, creating reports, or using MS Office. This will help us understand how you can contribute to our team right from the start.
Be Authentic:Let your personality shine through in your application. We value a positive approach and a self-starter attitude, so don’t be afraid to share your passion for customer success and how you’ve made a difference in previous roles.
Apply Through Our Website:To make sure your application gets the attention it deserves, apply directly through our website. It’s the best way for us to keep track of your application and ensure you’re considered for this exciting opportunity!
How to prepare for a job interview at United Cerebral Palsy of Georgia
✨Know Your Customer Success Basics
Make sure you brush up on the fundamentals of customer success. Understand how to build relationships and support customers effectively. Be ready to share examples from your past experiences that highlight your ability to engage with clients and resolve their issues.
✨Show Off Your Administrative Skills
Since this role involves a lot of administrative tasks, be prepared to discuss your organisational skills. Bring examples of how you've managed multiple tasks or streamlined processes in previous roles. This will show that you can handle the day-to-day responsibilities with ease.
✨Research the Company and Industry
Familiarise yourself with the company’s mission and values, as well as current trends in the construction and property sectors. Being knowledgeable about the industry will help you answer questions more confidently and demonstrate your genuine interest in the role.
✨Prepare Questions for Them
Interviews are a two-way street! Prepare thoughtful questions about the company culture, team dynamics, and expectations for the role. This not only shows your enthusiasm but also helps you determine if the company is the right fit for you.
