At a Glance
- Tasks: Deliver world-class customer service and manage international logistics.
- Company: Dynamic company in Birmingham with a focus on customer satisfaction.
- Benefits: £30,000 salary, 10% bonus, 25 days holiday, and health cash plan.
- Other info: Hybrid working available after probation with excellent career growth opportunities.
- Why this job: Join a fast-paced environment and make a real difference for clients globally.
- Qualifications: Experience in customer service and strong communication skills required.
The predicted salary is between 30000 - 30000 £ per year.
Customer Service Specialist in Birmingham central (hybrid after probation) with a salary of £30,000 negotiable, depending on experience, plus a 10% bonus and a fantastic benefits package.
Working Hours: 8:30 - 5:00
Are you passionate about delivering world-class customer service while navigating the fast-paced world of international logistics? We are looking for an experienced Customer Service professional who can provide exceptional support to our valued clients. We seek someone who is passionate about service and will always put the customer first, and who understands the logistics of getting products out to the market and the problems that can be incurred.
Responsibilities:
- Managing relationships with both internal and external stakeholders, ensuring a world-class standard of Customer Service.
- Handling international orders and coordinating shipments together with the team in Holland.
- Being responsible for order management, including placing orders and providing accurate pricing and quotes.
- Working closely with the external Sales team, international factories, and supply chain contacts.
Qualifications:
- Proven experience in Customer Service on a global basis, with exceptional communication skills both verbally and written.
- Someone who enjoys working in a fast-paced environment, with a confident telephone manner, who enjoys building relationships both internally and with clients.
- A good understanding of international shipping and import/export regulations would be helpful, but not essential.
- Fabulous organisational skills and someone who is detail-focused and able to juggle multiple international shipments and timelines.
Benefits:
- 10% bonus potential.
- Defined contribution pension plan with employer contribution of 6%.
- 25 days holiday increasing to 27 after 5 years of service.
- Holiday purchase plan allowing employees to buy up to an extra 5 days holiday after 12 months of service.
- Health Cash Plan with standard benefits covered by the company and opportunity to upgrade benefits at employee cost.
- Death in service benefit of 4 times annual salary.
- Potential for hybrid working after an initial training period of a minimum of 3 months.
We are committed to equality and diversity in recruitment and employment.
Customer Service Specialist. Job in Birmingham LilyLifestyle Jobs employer: United Cerebral Palsy of Georgia
At our Birmingham-based company, we pride ourselves on being an exceptional employer that values world-class customer service and employee well-being. With a competitive salary, generous benefits package, and opportunities for hybrid working after probation, we foster a supportive work culture that encourages professional growth and development. Join us to be part of a dynamic team where your contributions are recognised and rewarded, all while navigating the exciting world of international logistics.
Contact Details:
United Cerebral Palsy of Georgia Recruitment Team
StudySmarter Expert Advice🤫
We think this is how you could land Customer Service Specialist. Job in Birmingham LilyLifestyle Jobs
✨Tip Number 1
Network like a pro! Reach out to your connections in the logistics and customer service sectors. You never know who might have a lead on a job or can put in a good word for you.
✨Tip Number 2
Prepare for those interviews! Research the company, understand their values, and be ready to discuss how your experience aligns with their needs. Practice common interview questions to boost your confidence.
✨Tip Number 3
Showcase your skills! During interviews, highlight your ability to manage relationships and handle international orders. Use specific examples from your past roles to demonstrate your expertise.
✨Tip Number 4
Don’t forget to apply through our website! It’s the best way to ensure your application gets noticed. Plus, we love seeing candidates who are proactive about their job search!
We think you need these skills to ace Customer Service Specialist. Job in Birmingham LilyLifestyle Jobs
Some tips for your application 🫡
Tailor Your CV:Make sure your CV is tailored to the Customer Service Specialist role. Highlight your experience in customer service, especially in international logistics, and showcase any relevant skills that match the job description.
Craft a Compelling Cover Letter:Your cover letter is your chance to shine! Use it to express your passion for delivering world-class customer service and how your background makes you a perfect fit for the role. Don’t forget to mention your understanding of logistics!
Showcase Your Communication Skills:Since exceptional communication is key for this role, make sure your written application reflects that. Keep your language clear and professional, and don’t shy away from showing your personality!
Apply Through Our Website:We encourage you to apply through our website for a smoother process. It’s the best way for us to receive your application and ensures you’re considered for the role. Plus, it shows you’re keen on joining our team!
How to prepare for a job interview at United Cerebral Palsy of Georgia
✨Know Your Customer Service Basics
Brush up on the core principles of customer service, especially in a logistics context. Be ready to discuss how you've handled challenging situations in the past and what strategies you used to ensure customer satisfaction.
✨Familiarise Yourself with International Logistics
Even if you’re not an expert, having a basic understanding of international shipping and import/export regulations can set you apart. Research common challenges in logistics and think about how you would address them in your role.
✨Showcase Your Communication Skills
Since this role requires exceptional verbal and written communication, prepare examples that highlight your ability to build relationships with clients and internal teams. Practice articulating your thoughts clearly and confidently.
✨Demonstrate Your Organisational Skills
Be ready to discuss how you manage multiple tasks and deadlines. Share specific examples of how you’ve successfully juggled various shipments or projects, showcasing your attention to detail and ability to prioritise effectively.
