At a Glance
- Tasks: Deliver world-class customer service and manage international orders in a dynamic environment.
- Company: Join a respected global market leader in logistics with a commitment to equality and diversity.
- Benefits: Enjoy a competitive salary, bonus potential, generous holiday, and health cash plan.
- Other info: Hybrid working available after training, with excellent career growth opportunities.
- Why this job: Make a real impact by supporting clients and navigating the exciting world of international logistics.
- Qualifications: Experience in customer service with strong communication skills; knowledge of shipping is a plus.
The predicted salary is between 30000 - 30000 £ per year.
Customer Service Specialist – Birmingham Central (Hybrid after probation) C £30,000 Negotiable, depending on experience + 10% bonus + fantastic benefits package.
Working Hours: 8:00-4:30 / 9:00-5:30 (either or a mix of the two).
Are you passionate about delivering world-class customer service while navigating the fast-paced world of international logistics? We are looking for an experienced Customer Service professional who can provide exceptional support to our valued clients.
In this role you will be:
- Managing relationships with internal and external stakeholders, ensuring a world-class standard of customer service.
- Handling international orders and coordinating shipments together with the team in Holland.
- Being responsible for order management, including placing orders and providing accurate pricing and quotes.
- Working closely with the external sales team, international factories and supply chain contacts.
We are seeking outstanding candidates who can demonstrate:
- Proven experience in customer service on a global basis, with exceptional communication skills both verbally and written.
- A fast-paced approach with a confident telephone manner, building relationships internally and with clients.
- Good understanding of international shipping and import/export regulations is helpful but not essential.
- Excellent organisational skills, detail-focused and able to juggle multiple international shipments and timelines.
Benefits package includes:
- 10% bonus potential.
- Defined contribution pension plan with an employer contribution of 6%.
- 25 days holiday, increasing to 27 after 5 years of service.
- Holiday purchase plan – employees can buy up to an extra 5 days holiday after 12 months of service.
- Health cash plan – standard benefits covered by the company, with an option to upgrade at employee cost.
- Death in service benefit of 4x annual salary.
- Potential for hybrid working after initial training period of a minimum of 3 months.
We are a well-respected global market leader committed to customer service and the principles of equality and diversity in recruitment and employment. Your application will be carefully considered in line with the skills, experience, knowledge and achievements relevant to this job and similar roles. You will be contacted by our recruiting team within 48 hours of your application if you are selected. If you do not hear from us within this timeframe, it means your application for this job has not been successful on this occasion. If you have previously registered with us and are interested in this role, please do not hesitate to contact us directly.
Customer Service Expert. Job in Birmingham LilyLifestyle Jobs employer: United Cerebral Palsy of Georgia
Join a dynamic team in Birmingham where your passion for exceptional customer service will be valued and rewarded. With a competitive salary, a generous benefits package including a 10% bonus potential, and opportunities for hybrid working after probation, we foster a supportive work culture that prioritises employee growth and well-being. As a global market leader, we are committed to equality and diversity, ensuring that every team member can thrive in their role while contributing to our mission of delivering world-class service.
Contact Details:
United Cerebral Palsy of Georgia Recruitment Team
StudySmarter Expert Advice🤫
We think this is how you could land Customer Service Expert. Job in Birmingham LilyLifestyle Jobs
✨Tip Number 1
Network like a pro! Reach out to your connections in the customer service field, especially those who have experience in international logistics. A friendly chat can lead to insider info about job openings or even a referral.
✨Tip Number 2
Prepare for the interview by researching the company and its values. Understand their approach to customer service and think of examples from your past experiences that align with their expectations. This will show them you’re not just another candidate!
✨Tip Number 3
Practice your communication skills! Since this role requires exceptional verbal and written communication, consider doing mock interviews with friends or family. Get comfortable discussing your experiences and how they relate to the job.
✨Tip Number 4
Don’t forget to apply through our website! It’s the best way to ensure your application gets seen by the right people. Plus, it shows you’re serious about joining our team at LilyLifestyle.
We think you need these skills to ace Customer Service Expert. Job in Birmingham LilyLifestyle Jobs
Some tips for your application 🫡
Tailor Your CV:Make sure your CV highlights your customer service experience, especially in international settings. We want to see how you've built relationships and handled orders, so be specific about your achievements!
Craft a Compelling Cover Letter:Your cover letter is your chance to shine! Use it to explain why you're passionate about customer service and how your skills align with our needs. Keep it friendly and professional – we love a personal touch!
Show Off Your Communication Skills:Since communication is key in this role, make sure your written application reflects your ability to convey information clearly and effectively. We’re looking for that confident tone that shows you can handle any situation!
Apply Through Our Website:We encourage you to apply directly through our website. It’s the best way for us to receive your application and ensures you don’t miss out on any important updates from our recruiting team!
How to prepare for a job interview at United Cerebral Palsy of Georgia
✨Know Your Customer Service Stuff
Make sure you brush up on your customer service experience, especially in a global context. Be ready to share specific examples of how you've handled challenging situations and built relationships with clients. This will show that you’re not just talking the talk but have the experience to back it up.
✨Understand the Logistics Game
Familiarise yourself with international shipping and import/export regulations, even if it's not essential. Showing that you have a basic understanding of these concepts can set you apart from other candidates and demonstrate your commitment to the role.
✨Practice Your Communication Skills
Since exceptional communication is key for this role, practice articulating your thoughts clearly and confidently. You might want to do a mock interview with a friend or family member to get comfortable with speaking about your experiences and answering common interview questions.
✨Show Off Your Organisational Skills
Be prepared to discuss how you manage multiple tasks and timelines effectively. Think of examples where you’ve successfully juggled various responsibilities, especially in a fast-paced environment. This will highlight your ability to thrive under pressure, which is crucial for a Customer Service Expert.
