At a Glance
- Tasks: Lead and support the credit control team to achieve collection targets and manage workflows.
- Company: Join a dynamic finance team at Gleeson Recruitment Group in Birmingham.
- Benefits: Hybrid working, inclusive culture, and opportunities for professional growth.
- Other info: Embrace inclusivity and be part of a disability confident employer.
- Why this job: Make an impact by driving cash collection performance and developing a high-performing team.
- Qualifications: Experience in credit control leadership and strong communication skills required.
The predicted salary is between 35000 - 45000 £ per year.
Location: Birmingham - Head Office - Hybrid
We are looking for an experienced and motivated Credit Control Team Leader to join our Head Office Finance team in Long Birmingham. In this role, you will lead and support the day-to-day activities of the credit control team, ensuring workflows are effectively managed and collection targets are consistently achieved. You will play a key role in driving cash collection performance, reducing aged debt, managing high-risk accounts, and delivering excellent customer service standards.
The successful candidate will be an experienced credit professional with strong leadership skills, capable of motivating and developing a team while confidently handling complex customer disputes and escalations.
Key Responsibilities- Lead, motivate, coach, and support the Credit Control team to achieve daily, weekly, and monthly collection targets
- Monitor team workflows and performance to ensure operational efficiency and service standards are maintained
- Conduct performance reviews, set KPIs, and identify training and development needs
- Act as the main escalation point for complex, high-value disputes and challenging payment issues
- Monitor aged debt, assess account risk, and produce accurate reporting on cash collection and debtor performance
- Develop and implement effective debt collection strategies while ensuring compliance with Provision 29 requirements
- Build and maintain strong working relationships with internal stakeholders and external customers
- Promote a professional, customer-focused approach across all areas of the team
- Previous experience within a Credit Control leadership or senior supervisory role
- Strong knowledge of credit control processes, cash collection, and debtor management
- Proven ability to lead, motivate, and develop a high-performing team
- Excellent communication, negotiation, and relationship management skills
- Confident managing escalated customer queries and resolving complex disputes
- Strong organisational skills with the ability to manage priorities effectively
- Good analytical and reporting capabilities
- Proficient in Microsoft Office and finance systems
If you are a proactive and driven Credit Control professional looking for your next leadership opportunity, we would love to hear from you. At Gleeson Recruitment Group, we embrace inclusivity and welcome applicants of all backgrounds, experiences, and abilities. We are proud to be a disability confident employer.
Credit Team Leader - Hybrid. Job in Birmingham LilyLifestyle Jobs employer: United Cerebral Palsy of Georgia
At Gleeson Recruitment Group, we pride ourselves on fostering a dynamic and inclusive work environment where every team member is valued. As a Credit Control Team Leader in our Birmingham Head Office, you will benefit from a hybrid working model that promotes work-life balance, alongside opportunities for professional growth and development. Join us to lead a motivated team, drive performance, and contribute to our commitment to excellent customer service in a supportive and collaborative culture.
Contact Details:
United Cerebral Palsy of Georgia Recruitment Team
StudySmarter Expert Advice🤫
We think this is how you could land Credit Team Leader - Hybrid. Job in Birmingham LilyLifestyle Jobs
✨Tip Number 1
Network like a pro! Reach out to your connections in the finance sector, especially those in credit control. A friendly chat can lead to insider info about job openings or even a referral.
✨Tip Number 2
Prepare for interviews by practising common questions related to credit control and leadership. We recommend role-playing with a friend to boost your confidence and refine your answers.
✨Tip Number 3
Showcase your achievements! When discussing your experience, highlight specific examples of how you’ve led teams to meet collection targets or resolved complex disputes. Numbers speak volumes!
✨Tip Number 4
Don’t forget to apply through our website! It’s the best way to ensure your application gets noticed. Plus, we love seeing candidates who are proactive about their job search.
We think you need these skills to ace Credit Team Leader - Hybrid. Job in Birmingham LilyLifestyle Jobs
Some tips for your application 🫡
Tailor Your CV:Make sure your CV reflects the skills and experience mentioned in the job description. Highlight your leadership experience in credit control and any achievements that demonstrate your ability to meet collection targets.
Craft a Compelling Cover Letter:Use your cover letter to tell us why you're the perfect fit for the Credit Control Team Leader role. Share specific examples of how you've motivated teams and handled complex disputes in the past.
Showcase Your Skills:Don’t forget to mention your proficiency in Microsoft Office and finance systems. We want to see how your analytical skills can contribute to our cash collection performance.
Apply Through Our Website:We encourage you to apply directly through our website. It’s the best way for us to receive your application and ensures you’re considered for this exciting opportunity!
How to prepare for a job interview at United Cerebral Palsy of Georgia
✨Know Your Numbers
Before the interview, brush up on your knowledge of credit control metrics and cash collection strategies. Be ready to discuss how you've successfully managed aged debt and improved collection rates in your previous roles.
✨Showcase Your Leadership Skills
Prepare examples that highlight your experience in leading and motivating a team. Think about specific situations where you’ve coached team members to achieve their targets or resolved conflicts effectively.
✨Master the Art of Communication
Since this role involves handling complex customer disputes, practice articulating your approach to negotiation and relationship management. Be ready to share instances where your communication skills made a difference in resolving issues.
✨Demonstrate Your Analytical Mindset
Familiarise yourself with common reporting tools and techniques used in credit control. Be prepared to discuss how you analyse data to make informed decisions and improve team performance.
