At a Glance
- Tasks: Lead and support the credit control team to achieve collection targets and manage workflows.
- Company: Join a dynamic finance team at Gleeson Recruitment Group in Birmingham.
- Benefits: Hybrid work model, inclusive culture, and opportunities for professional growth.
- Other info: Embrace inclusivity and be part of a disability confident employer.
- Why this job: Make an impact by driving cash collection performance and developing a high-performing team.
- Qualifications: Experience in credit control leadership and strong communication skills required.
The predicted salary is between 35000 - 45000 £ per year.
We are looking for an experienced and motivated Credit Control Team Leader to join our Head Office Finance team in Birmingham. In this role, you will lead and support the day-to-day activities of the credit control team, ensuring workflows are effectively managed and collection targets are consistently achieved. You will play a key role in driving cash collection performance, reducing aged debt, managing high-risk accounts, and delivering excellent customer service standards.
The successful candidate will be an experienced credit professional with strong leadership skills, capable of motivating and developing a team while confidently handling complex customer disputes and escalations.
Key Responsibilities- Lead, motivate, coach, and support the Credit Control team to achieve daily, weekly, and monthly collection targets
- Monitor team workflows and performance to ensure operational efficiency and service standards are maintained
- Conduct performance reviews, set KPIs, and identify training and development needs
- Act as the main escalation point for complex, high-value disputes and challenging payment issues
- Monitor aged debt, assess account risk, and produce accurate reporting on cash collection and debtor performance
- Develop and implement effective debt collection strategies while ensuring compliance with Provision 29 requirements
- Build and maintain strong working relationships with internal stakeholders and external customers
- Promote a professional, customer-focused approach across all areas of the team
- Previous experience within a Credit Control leadership or senior supervisory role
- Strong knowledge of credit control processes, cash collection, and debtor management
- Proven ability to lead, motivate, and develop a high-performing team
- Excellent communication, negotiation, and relationship management skills
- Confident managing escalated customer queries and resolving complex disputes
- Strong organisational skills with the ability to manage priorities effectively
- Good analytical and reporting capabilities
- Proficient in Microsoft Office and finance systems
If you are a proactive and driven Credit Control professional looking for your next leadership opportunity, we would love to hear from you. At Gleeson Recruitment Group, we embrace inclusivity and welcome applicants of all backgrounds, experiences, and abilities. We are proud to be a disability confident employer.
Credit Control Team Leader. Job in Birmingham LilyLifestyle Jobs employer: United Cerebral Palsy of Georgia
At Gleeson Recruitment Group, we pride ourselves on being an excellent employer, offering a dynamic work culture that fosters inclusivity and professional growth. Located in Birmingham, our Head Office provides a hybrid working environment, allowing for flexibility while you lead a dedicated Credit Control team to achieve outstanding results. With a strong focus on employee development, we provide ample opportunities for training and career advancement, making us an ideal choice for motivated professionals seeking meaningful and rewarding employment.
Contact Details:
United Cerebral Palsy of Georgia Recruitment Team
StudySmarter Expert Advice🤫
We think this is how you could land Credit Control Team Leader. Job in Birmingham LilyLifestyle Jobs
✨Tip Number 1
Network like a pro! Reach out to your connections in the finance sector, especially those in credit control. A friendly chat can lead to insider info about job openings or even a referral.
✨Tip Number 2
Prepare for interviews by practising common questions related to credit control and leadership. We recommend role-playing with a friend to boost your confidence and refine your answers.
✨Tip Number 3
Showcase your achievements! When discussing your experience, highlight specific examples of how you’ve led teams to meet collection targets or resolved complex disputes. Numbers speak volumes!
✨Tip Number 4
Don’t forget to apply through our website! It’s the best way to ensure your application gets noticed. Plus, we love seeing candidates who are proactive about their job search.
We think you need these skills to ace Credit Control Team Leader. Job in Birmingham LilyLifestyle Jobs
Some tips for your application 🫡
Tailor Your CV:Make sure your CV is tailored to the Credit Control Team Leader role. Highlight your leadership experience and any specific achievements in credit control that align with the job description. We want to see how you can bring value to our team!
Craft a Compelling Cover Letter:Your cover letter is your chance to shine! Use it to explain why you're the perfect fit for this role. Share your passion for credit control and how your skills can help us achieve our collection targets. Keep it engaging and personal!
Showcase Your Leadership Skills:Since this role involves leading a team, make sure to highlight your leadership skills in both your CV and cover letter. Share examples of how you've motivated and developed teams in the past. We love seeing how you can inspire others!
Apply Through Our Website:We encourage you to apply through our website for a smoother application process. It’s quick and easy, plus you’ll be able to keep track of your application status. We can’t wait to see your application!
How to prepare for a job interview at United Cerebral Palsy of Georgia
✨Know Your Numbers
Before the interview, brush up on key metrics related to credit control, such as collection rates and aged debt percentages. Being able to discuss these figures confidently will show that you understand the financial landscape and can drive performance.
✨Showcase Your Leadership Style
Prepare examples of how you've successfully led a team in the past. Think about specific situations where you motivated your team to meet targets or resolved conflicts. This will demonstrate your capability to lead and develop a high-performing team.
✨Master the Art of Communication
Since this role involves handling complex customer disputes, practice articulating your approach to conflict resolution. Be ready to discuss how you maintain strong relationships with both internal stakeholders and external customers while ensuring a professional, customer-focused approach.
✨Be Ready for Scenario Questions
Expect questions that put you in hypothetical situations, like managing a high-risk account or dealing with an escalated dispute. Prepare structured responses using the STAR method (Situation, Task, Action, Result) to clearly convey your thought process and problem-solving skills.
