At a Glance
- Tasks: Engage with residents to shape housing services and foster community cohesion.
- Company: Established housing association in Birmingham focused on community impact.
- Benefits: Competitive salary, mileage paid for travel, and a dynamic work environment.
- Other info: Mobile role with opportunities for personal and professional growth.
- Why this job: Make a real difference in residents' lives and strengthen community ties.
- Qualifications: Experience in housing and strong communication skills are essential.
The predicted salary is between 30000 - 34000 £ per year.
Location: Birmingham
Work Mode: Mobile role with regular site visits across Birmingham and surrounding areas
Salary: 30,000 - 34,000 per annum
Contract: Full-time, Permanent
Benefits: Mileage paid for work-related travel
About the Role
A well-established housing association in Birmingham is recruiting a Residents & Community Engagement Officer to strengthen resident voice, participation, and community cohesion across its housing services. This is a hands-on, impact-driven role where housing experience and strong knowledge of housing regulations are essential. You will work directly with residents to ensure their lived experience shapes services, policies, and improvements. The role is mobile with regular site visits, therefore a full UK driving licence and access to a car are required.
Key Responsibilities
- Resident Engagement & Participation
- Deliver a structured, outcome-focused resident engagement programme.
- Establish and support resident forums, focus groups, surveys, and feedback mechanisms.
- Lead co-production activities involving residents in service design and policy reviews.
- Support residents to participate confidently in meetings and consultations.
- Monitor and report on engagement outcomes and resident satisfaction.
- Community Development
- Plan and deliver community events, workshops, and wellbeing initiatives.
- Build partnerships with voluntary, statutory, and community organisations.
- Encourage peer support networks and resident-led initiatives.
- Promote equality, diversity, and inclusion in all engagement activity.
- Communication & Information
- Ensure residents receive clear, accessible, and timely service information.
- Produce newsletters, digital updates, noticeboard content, and engagement materials.
- Manage feedback channels and ensure actions are followed through.
- Resident Advocacy & Support
- Signpost residents to employment, education, health, and wellbeing services.
- Work with housing teams to address complaints, ASB, and community concerns.
- Promote safe, respectful, and inclusive living environments.
- Governance & Compliance
- Maintain accurate records in line with GDPR and internal procedures.
- Support compliance with housing regulation, consumer standards, and tenant involvement requirements.
- Contribute to audits, inspections, and performance reporting.
Person Specification
Essential
- Proven experience working within housing (social or supported housing).
- Strong knowledge of housing regulations, consumer standards, and tenant involvement.
- Experience managing complaints and ASB cases within agreed timescales.
- Experience delivering face-to-face, site-based resident engagement.
- Ability to manage competing priorities in a mobile role.
- Strong partnership-working and communication skills.
- Knowledge of safeguarding and equality legislation.
- Strong organisational and reporting skills.
- Full UK driving licence and access to a car.
Desirable
- Qualification in housing, community development, or social care.
- Experience of co-production and resident-led service improvement.
- Experience working with vulnerable or supported accommodation residents.
Community Engagement Officer. Job in Birmingham LilyLifestyle Jobs employer: United Cerebral Palsy of Georgia
As a leading housing association in Birmingham, we pride ourselves on fostering a collaborative and inclusive work environment where every employee's contribution is valued. Our commitment to community engagement not only enhances resident satisfaction but also provides our staff with meaningful opportunities for professional growth and development. With competitive salaries, mileage reimbursement for travel, and a focus on work-life balance, we offer an exceptional workplace for those passionate about making a positive impact in the community.
Contact Details:
United Cerebral Palsy of Georgia Recruitment Team
StudySmarter Expert Advice🤫
We think this is how you could land Community Engagement Officer. Job in Birmingham LilyLifestyle Jobs
✨Tip Number 1
Get to know the company! Research their values and community initiatives. When you show genuine interest in what they do, it’ll help you stand out during interviews.
✨Tip Number 2
Network like a pro! Connect with current employees on LinkedIn or attend local events. Building relationships can give you insider info and even a foot in the door.
✨Tip Number 3
Prepare for situational questions! Think of examples from your past experiences that showcase your skills in resident engagement and community development. We want to see how you handle real-life scenarios.
✨Tip Number 4
Don’t forget to follow up! After an interview, send a quick thank-you email. It shows appreciation and keeps you fresh in their minds. Plus, it’s a great chance to reiterate your enthusiasm for the role!
We think you need these skills to ace Community Engagement Officer. Job in Birmingham LilyLifestyle Jobs
Some tips for your application 🫡
Tailor Your Application:Make sure to customise your CV and cover letter for the Community Engagement Officer role. Highlight your relevant housing experience and knowledge of regulations, as this will show us you understand what we're looking for.
Showcase Your Skills:Use specific examples to demonstrate your skills in resident engagement and community development. We want to see how you've made a difference in previous roles, so don't hold back on those success stories!
Be Clear and Concise:When writing your application, keep it clear and to the point. We appreciate straightforward communication, so avoid jargon and make sure your passion for community engagement shines through.
Apply Through Our Website:We encourage you to apply directly through our website. This way, you can ensure your application reaches us quickly and securely, plus you'll find all the details you need about the role and our organisation.
How to prepare for a job interview at United Cerebral Palsy of Georgia
✨Know Your Housing Stuff
Make sure you brush up on your knowledge of housing regulations and consumer standards. Being able to discuss these confidently will show that you understand the sector and can navigate its complexities.
✨Engagement is Key
Prepare examples of how you've successfully engaged with residents or communities in the past. Think about specific programmes or initiatives you've led, and be ready to explain how they made a difference.
✨Show Your Communication Skills
Since this role involves a lot of communication, practice articulating your thoughts clearly. You might want to prepare a few scenarios where you effectively communicated complex information to residents or stakeholders.
✨Be Ready for Scenario Questions
Expect questions that ask how you'd handle specific situations, like managing complaints or facilitating resident forums. Think through your approach and be ready to demonstrate your problem-solving skills and commitment to community engagement.
