At a Glance
- Tasks: Resolve technical challenges and provide top-notch customer support for ERP software.
- Company: Join a leading multinational software company with a vibrant culture.
- Benefits: Enjoy a competitive salary, generous benefits, and flexible hybrid working.
- Other info: Dynamic team environment with opportunities for growth and development.
- Why this job: Make a real difference by helping customers succeed with innovative ERP solutions.
- Qualifications: Strong communication skills and experience in software application support.
The predicted salary is between 36000 - 36000 £ per year.
Hybrid working - 2 days in the Birmingham office (North Birmingham next to M6). Salary up to £36K per annum. My client is a multi‑national Software company specialising in providing highly scalable and class‑leading ERP business solutions for a broad range of manufacturing, retail and distribution companies. Their ERP Software platform is the core product designed to be feature‑rich, affordable and configurable and combined with their Cloud SaaS ERP platform provides industry‑leading software that has a wide‑ranging set of features. They work with over 10,000 companies in the UK, USA and around the world. This company prides itself on being a great place to work, offering a competitive salary, a generous benefit package and the opportunity for flexible working.
Role Summary
You should possess advanced skills and prioritise customer satisfaction, demonstrating outstanding communication abilities. Your primary role will involve adeptly resolving technical challenges pertaining to ERP software, all while upholding the highest standards of customer service. It's important to note that the designated support hours align with the UK time zone, spanning from 9:00 AM to 5:30 PM.
Main Tasks
- Accurately recording customer‑reported requests through telephone, portal, and email.
- Serving as the initial point of contact for customers encountering related issues.
- Advocating for the utilisation of the online customer portal.
- Discerning the priority of new cases/queries and allocating resources accordingly.
- Overseeing individual cases to guarantee satisfactory resolutions for customers.
- Investigating and resolving intricate customer problems.
- Maintaining a current skill set and knowledge base to proficiently support the client's product.
- Coordinating with other departments to ensure timely case resolutions.
- Thoroughly documenting issues and their corresponding resolutions.
- Identifying and escalating complex issues for expeditious resolution.
Essential skills
- High level of numeracy and literacy
- Background in supporting software applications
- High level of computer literacy
- Working knowledge of SQL
Desirable skills
- Previous experience working in a KPI‑driven support environment
- Understanding of business processes in manufacturing, distribution.
Personality profile
- Excellent problem‑solving and analytical skills
- Outstanding attention to detail
- Great team player
- Excellent written and spoken English.
- The ability to report issues and defects in a clear, concise manner.
- Team player, able to work with various other teams
- Able to prioritise and assess risks within strict timescales.
- Able to present complex and highly technical information clearly to colleagues at all levels.
If this role sounds interesting, then please apply with your CV to find out more. Please note only UK residents with a valid UK passport or work permit and no need for future sponsorship can be considered for this role.
Application Support Analyst. Job in Birmingham LilyLifestyle Jobs employer: United Cerebral Palsy of Georgia
As a leading multi-national software company based in Birmingham, we pride ourselves on fostering a dynamic work culture that prioritises employee satisfaction and growth. With a competitive salary of up to £36K, generous benefits, and the flexibility of hybrid working, we empower our Application Support Analysts to thrive while providing exceptional service to our global clientele. Join us to be part of a collaborative team that values innovation and offers ample opportunities for professional development in the ever-evolving tech landscape.
Contact Details:
United Cerebral Palsy of Georgia Recruitment Team
StudySmarter Expert Advice🤫
We think this is how you could land Application Support Analyst. Job in Birmingham LilyLifestyle Jobs
✨Tip Number 1
Get to know the company inside out! Research their ERP solutions and understand how they help businesses. This will not only impress them but also help you tailor your responses during interviews.
✨Tip Number 2
Practice your problem-solving skills! Since you'll be resolving technical challenges, try some mock scenarios or case studies related to ERP software. This will boost your confidence and prepare you for real-life situations.
✨Tip Number 3
Network like a pro! Connect with current employees on LinkedIn or attend industry events. This can give you insider tips and might even lead to a referral, which is always a bonus!
✨Tip Number 4
Don’t forget to apply through our website! It’s the best way to ensure your application gets noticed. Plus, it shows you're genuinely interested in the role and the company.
We think you need these skills to ace Application Support Analyst. Job in Birmingham LilyLifestyle Jobs
Some tips for your application 🫡
Tailor Your CV:Make sure your CV reflects the skills and experiences that match the Application Support Analyst role. Highlight your background in supporting software applications and any relevant technical skills, like SQL, to catch our eye!
Craft a Compelling Cover Letter:Your cover letter is your chance to shine! Use it to explain why you're passionate about this role and how your problem-solving skills can contribute to our team. Keep it concise but engaging!
Showcase Your Communication Skills:Since communication is key in this role, make sure your application showcases your ability to convey complex information clearly. Use examples from your past experiences where you’ve successfully resolved customer issues.
Apply Through Our Website:We encourage you to apply directly through our website for a smoother process. It helps us keep track of your application and ensures you don’t miss out on any important updates!
How to prepare for a job interview at United Cerebral Palsy of Georgia
✨Know Your ERP Stuff
Make sure you brush up on your knowledge of ERP systems, especially the one the company uses. Familiarise yourself with common issues users face and how to resolve them. This will show that you're not just a candidate, but someone who can hit the ground running.
✨Show Off Your Communication Skills
Since this role involves a lot of customer interaction, practice explaining technical concepts in simple terms. You might want to role-play with a friend or family member to get comfortable. Clear communication is key, so make sure you can articulate your thoughts well.
✨Demonstrate Problem-Solving Prowess
Prepare for situational questions where you’ll need to showcase your problem-solving skills. Think of examples from your past experiences where you successfully resolved complex issues. Highlight your analytical approach and how you prioritised tasks to achieve a resolution.
✨Research the Company Culture
Get to know the company's values and work culture. Since they pride themselves on being a great place to work, think about how your personality and work style align with their environment. Be ready to discuss why you’d be a good fit for their team.
