At a Glance
- Tasks: Organise and schedule installation jobs for electric vehicle chargers across the UK.
- Company: Join a rapidly expanding electric vehicle charger company with a focus on customer satisfaction.
- Benefits: Competitive salary, dynamic work environment, and opportunities for career growth.
- Other info: Fast-paced role with a focus on teamwork and efficiency.
- Why this job: Be part of an exciting industry and help deliver top-notch customer service.
- Qualifications: Experience in scheduling and customer service, with strong communication skills.
The predicted salary is between 30000 - 40000 £ per year.
We Power Your Car is an electric vehicle charger, full-service, supply and installation company based in Yorkshire but operating nationally. As the experts in electric vehicle charging, we are able to assist with every step of installing an EV charging solution, whether it be for the domestic or commercial market. We are a rapidly expanding business in an exciting, up-and-coming industry, and we are on the hunt for excellent people with a passion for exceeding customer expectations to join our team.
Role description
- Organise, schedule and monitor installation jobs and call outs across the UK, including scheduling and reallocating installers and dealing with any issues that may arise.
- Liaise with installers and customers over the phone.
- Maximising the output of the engineering team to meet business targets.
- Provide a first-class customer experience, reacting in an extremely timely fashion to inbound customer questions including sensitively handling complaints if they arise.
- Prioritising workload to ensure delivery of excellent customer service to the required KPIs and SLAs.
- Be the point of call for our installation partners.
- Ensure all communications are thoroughly and efficiently recorded on our internal IT systems.
- Uphold our five-star customer service reputation.
Requirements
- Previous telephone-based customer experience is essential.
- Previous experience in a scheduling role is essential.
- Customer-focused approach to all work.
- Outstanding communication skills, both written and verbal, when dealing with customers and internal stakeholders.
- Strong geographical knowledge for planning engineers' workloads and routes to optimise efficiency.
- Strong IT skills: ability to use Microsoft Office is a must as well as the ability to learn new IT systems quickly.
- Be able to work in a fast-paced environment and manage multiple tasks.
- Experience working independently and in a team.
- Attention to detail in all aspects of the work.
- Accurate data entry skills.
- Highly organised.
Installation Scheduler Coordinator. Job in Bingley LilyLifestyle Jobs employer: United Cerebral Palsy of Georgia
We Power Your Car is an exceptional employer, offering a dynamic work environment in the rapidly growing electric vehicle industry. With a strong focus on employee development and a commitment to providing outstanding customer service, we foster a collaborative culture where every team member's contributions are valued. Located in Bingley, our team enjoys the benefits of working in a supportive atmosphere that prioritises innovation and excellence, making it an ideal place for those looking to grow their careers while making a positive impact.
Contact Details:
United Cerebral Palsy of Georgia Recruitment Team
StudySmarter Expert Advice🤫
We think this is how you could land Installation Scheduler Coordinator. Job in Bingley LilyLifestyle Jobs
✨Tip Number 1
Get to know the company inside out! Research We Power Your Car and understand their mission, values, and the electric vehicle industry. This will help you tailor your conversations and show genuine interest during interviews.
✨Tip Number 2
Practice your communication skills! Since the role involves liaising with customers and installers, make sure you can articulate your thoughts clearly. Role-play common scenarios with a friend to boost your confidence.
✨Tip Number 3
Be proactive in your follow-ups! After applying through our website, don’t hesitate to reach out to the hiring team. A friendly email expressing your enthusiasm can set you apart from other candidates.
✨Tip Number 4
Showcase your organisational skills! Prepare examples of how you've successfully managed multiple tasks or schedules in the past. This will demonstrate your ability to thrive in a fast-paced environment like We Power Your Car.
We think you need these skills to ace Installation Scheduler Coordinator. Job in Bingley LilyLifestyle Jobs
Some tips for your application 🫡
Tailor Your CV:Make sure your CV reflects the skills and experience mentioned in the job description. Highlight your previous telephone-based customer service and scheduling experience to show us you’re the right fit for the Installation Scheduler Coordinator role.
Craft a Compelling Cover Letter:Use your cover letter to tell us why you’re passionate about electric vehicle charging and how you can contribute to our five-star customer service reputation. Be genuine and let your personality shine through!
Show Off Your Communication Skills:Since outstanding communication is key, ensure your written application is clear and concise. Use proper grammar and structure to demonstrate your attention to detail and ability to communicate effectively with both customers and internal teams.
Apply Through Our Website:We encourage you to apply directly through our website. It’s the best way for us to receive your application and ensures you don’t miss out on any important updates regarding your application status!
How to prepare for a job interview at United Cerebral Palsy of Georgia
✨Know Your Stuff
Before the interview, make sure you understand the ins and outs of electric vehicle charging solutions. Familiarise yourself with the company’s services and recent developments in the EV industry. This will not only show your enthusiasm but also help you answer questions more confidently.
✨Showcase Your Communication Skills
Since the role involves liaising with customers and installers, practice articulating your thoughts clearly. Prepare examples from your past experiences where you successfully handled customer queries or complaints. This will demonstrate your ability to maintain a first-class customer experience.
✨Demonstrate Organisational Skills
Be ready to discuss how you prioritise tasks and manage your time effectively. You might be asked about specific tools or methods you use to stay organised, so think of examples that highlight your attention to detail and ability to handle multiple tasks in a fast-paced environment.
✨Familiarise Yourself with IT Systems
Brush up on your Microsoft Office skills and be prepared to discuss any other IT systems you've used in previous roles. If you have experience with scheduling software, mention it! Showing that you can quickly adapt to new technologies will give you an edge.
