At a Glance
- Tasks: Manage key accounts, build relationships, and drive sustainable growth in regulated sectors.
- Company: Join a dynamic team focused on innovative SaaS solutions.
- Benefits: Competitive salary, commission structure, and a supportive work environment.
- Other info: Opportunity for career growth in a collaborative and fast-paced environment.
- Why this job: Make a real impact by managing high-value accounts and engaging with senior stakeholders.
- Qualifications: Experience in strategic account management and strong negotiation skills required.
The predicted salary is between 50000 - 60000 £ per year.
Location: West Midlands
Contract Type: Permanent
Hours: Monday - Friday, 8 hours – 60 min unpaid break
Salary: £50,000 – 60,000 depending on experience
Competitive commission structure
Role Summary
This role focuses on customer retention, relationship management, and sustainable growth across a portfolio of large, regulated‑sector clients. The successful candidate will be an experienced Strategic Account Manager with a strong background in SaaS, digital workflow, and digitisation solutions, capable of engaging confidently with senior stakeholders and protecting and growing existing revenue streams. You will manage complex customer accounts where service delivery, commercial management, stakeholder engagement, and operational oversight are key to success.
Key Responsibilities
- Customer Management
- Build and maintain strong relationships with senior stakeholders.
- Drive customer retention and long‑term account growth.
- Proactively manage risks, issues, and escalations.
- Account & Commercial Management
- Develop and maintain strategic account plans.
- Lead contract renewals, negotiations, and commercial discussions.
- Ensure accurate forecasting, CRM updates, and account reporting.
- Growth & Solutions
- Identify opportunities for digital, workflow, and digitisation solutions within existing accounts.
- Work closely with Solutions and Pre‑Sales teams on customer proposals.
- Promote sustainable, profitable growth across accounts.
- Service & Internal Coordination
- Act as the main escalation point for customer issues.
- Coordinate internal teams to ensure service delivery and contractual commitments are achieved.
- Represent customer needs internally and drive accountability.
Experience Required
- Proven experience in Strategic or Key Account Management within SaaS, IT, digital, or technical solutions environments.
- Experience managing complex, high‑value customer accounts.
- Strong commercial negotiation and customer retention experience.
- Understanding of Microsoft technology environments including .NET, SQL Server, cloud technologies, Agile, and Waterfall methodologies.
- Experience working with regulated sectors such as financial services, legal, insurance, or healthcare.
- Confident managing senior and executive stakeholder relationships.
Skills & Technical Capability
- Strong communication, presentation, and negotiation skills.
- Organised, commercially focused, and solutions‑driven approach.
- Ability to work cross‑functionally and influence stakeholders.
- Strong understanding of SaaS, digital workflow, and digitisation solutions.
- Proficient in CRM systems and Microsoft Office applications.
Key Account Manager - Regulated Sectors. Job in Bilston LilyLifestyle Jobs employer: United Cerebral Palsy of Georgia
As a Key Account Manager at our Bilston location, you will thrive in a dynamic work culture that prioritises employee growth and development. We offer competitive salaries, a robust commission structure, and the opportunity to engage with senior stakeholders in regulated sectors, all while being part of a supportive team that values innovation and collaboration.
Contact Details:
United Cerebral Palsy of Georgia Recruitment Team
StudySmarter Expert Advice🤫
We think this is how you could land Key Account Manager - Regulated Sectors. Job in Bilston LilyLifestyle Jobs
✨Tip Number 1
Network like a pro! Reach out to your connections in the industry, attend relevant events, and engage with potential employers on social media. Building relationships can open doors that a CV just can't.
✨Tip Number 2
Prepare for interviews by researching the company and its culture. Tailor your responses to show how your experience aligns with their needs, especially in managing complex accounts and driving growth.
✨Tip Number 3
Follow up after interviews! A quick thank-you email can leave a lasting impression and shows your enthusiasm for the role. It’s a simple way to keep you top of mind.
✨Tip Number 4
Don’t forget to apply through our website! We’ve got loads of opportunities that might be perfect for you. Plus, it’s a great way to ensure your application gets seen by the right people.
We think you need these skills to ace Key Account Manager - Regulated Sectors. Job in Bilston LilyLifestyle Jobs
Some tips for your application 🫡
Tailor Your CV:Make sure your CV speaks directly to the Key Account Manager role. Highlight your experience in managing complex accounts and your background in SaaS and digital solutions. We want to see how you can bring value to our team!
Craft a Compelling Cover Letter:Your cover letter is your chance to shine! Use it to tell us about your passion for customer retention and relationship management. Share specific examples of how you've successfully engaged with senior stakeholders in the past.
Showcase Your Skills:Don’t forget to highlight your strong communication and negotiation skills. We’re looking for someone who can confidently manage relationships and drive account growth, so make sure these skills are front and centre in your application.
Apply Through Our Website:We encourage you to apply through our website for a smoother process. It’s the best way for us to receive your application and ensures you don’t miss out on any important updates from our team!
How to prepare for a job interview at United Cerebral Palsy of Georgia
✨Know Your Clients Inside Out
Before the interview, research the company’s key clients in regulated sectors. Understand their needs and challenges, and think about how your experience in SaaS and digital solutions can address these. This will show that you’re not just familiar with the role but also genuinely interested in helping their clients succeed.
✨Showcase Your Relationship Management Skills
Prepare examples from your past experiences where you successfully built and maintained relationships with senior stakeholders. Highlight specific strategies you used to drive customer retention and account growth. This will demonstrate your capability in managing complex accounts effectively.
✨Be Ready for Commercial Discussions
Brush up on your negotiation skills and be prepared to discuss how you’ve handled contract renewals and commercial discussions in the past. Think of a few scenarios where you successfully navigated challenges and secured profitable outcomes. This will illustrate your strong commercial acumen.
✨Demonstrate Your Technical Knowledge
Familiarise yourself with Microsoft technologies and methodologies mentioned in the job description, like .NET and Agile. Be ready to discuss how your technical background can contribute to the company’s goals, especially in delivering digital workflow and digitisation solutions.
