At a Glance
- Tasks: Manage key accounts, build relationships, and drive sustainable growth for major clients.
- Company: Join a forward-thinking company committed to innovation and customer success.
- Benefits: Competitive salary, commission structure, and a supportive work environment.
- Other info: Opportunity for career growth and commitment to diversity and inclusion.
- Why this job: Make a real impact by managing high-value accounts in a dynamic industry.
- Qualifications: Experience in account management, SaaS, and strong negotiation skills required.
The predicted salary is between 50000 - 60000 £ per year.
Role: Key Account Manager
Location: West Midlands
Contract Type: Permanent
Hours: Monday - Friday - 8 hours - 60 min unpaid break
Salary: from 50,000 - 60,000 depending on experience
Competitive commission structure
Role Summary
This role focuses on customer retention, relationship management, and sustainable growth across a portfolio of large, regulated-sector clients. The successful candidate will be an experienced Strategic Account Manager with a strong background in SaaS, digital workflow, and digitisation solutions, capable of engaging confidently with senior stakeholders and protecting and growing existing revenue streams. You will manage complex customer accounts where service delivery, commercial management, stakeholder engagement, and operational oversight are key to success.
Key Responsibilities
- Customer Management
- Build and maintain strong relationships with senior stakeholders.
- Drive customer retention and long-term account growth.
- Proactively manage risks, issues, and escalations.
- Account & Commercial Management
- Develop and maintain strategic account plans.
- Lead contract renewals, negotiations, and commercial discussions.
- Ensure accurate forecasting, CRM updates, and account reporting.
- Growth & Solutions
- Identify opportunities for digital, workflow, and digitisation solutions within existing accounts.
- Work closely with Solutions and Pre-Sales teams on customer proposals.
- Promote sustainable, profitable growth across accounts.
- Service & Internal Coordination
- Act as the main escalation point for customer issues.
- Coordinate internal teams to ensure service delivery and contractual commitments are achieved.
- Represent customer needs internally and drive accountability.
Experience Required
- Proven experience in Strategic or Key Account Management within SaaS, IT, digital, or technical solutions environments.
- Experience managing complex, high‑value customer accounts.
- Strong commercial negotiation and customer retention experience.
- Understanding of Microsoft technology environments including .NET, SQL Server, cloud technologies, Agile, and Waterfall methodologies.
- Experience working with regulated sectors such as financial services, legal, insurance, or healthcare.
- Confident managing senior and executive stakeholder relationships.
Skills & Technical Capability
- Strong communication, presentation, and negotiation skills.
- Organised, commercially focused, and solutions‑driven approach.
- Ability to work cross‑functionally and influence stakeholders.
- Strong understanding of SaaS, digital workflow, and digitisation solutions.
- Proficient in CRM systems and Microsoft Office applications.
About Us
Restore Commitment to Disability Confidence. We assess candidates based on their experience and suitability for the role, as outlined in their CV and application. You can let us know about any adjustments you may need via the application form. As a Disability Confident employer, we guarantee an interview to applicants with a disability or health condition who meet the essential criteria, where it is fair and appropriate to do so.
Key Account Manager. Job in Bilston LilyLifestyle Jobs employer: United Cerebral Palsy of Georgia
At Restore, we pride ourselves on being an exceptional employer, offering a dynamic work culture that fosters collaboration and innovation in the heart of the West Midlands. Our commitment to employee growth is evident through tailored development opportunities and a competitive commission structure, ensuring that our Key Account Managers thrive while managing complex client relationships in a supportive environment. Join us to be part of a forward-thinking team that values diversity and champions sustainable business practices.
Contact Details:
United Cerebral Palsy of Georgia Recruitment Team
StudySmarter Expert Advice🤫
We think this is how you could land Key Account Manager. Job in Bilston LilyLifestyle Jobs
✨Tip Number 1
Network like a pro! Reach out to your connections in the industry, attend relevant events, and don’t be shy about asking for introductions. The more people you know, the better your chances of landing that Key Account Manager role.
✨Tip Number 2
Prepare for interviews by researching the company and its clients. Understand their needs and how your experience in SaaS and digital solutions can help them grow. Tailor your pitch to show how you can drive customer retention and account growth.
✨Tip Number 3
Practice your negotiation skills! Since this role involves contract renewals and commercial discussions, being confident in your negotiation tactics will set you apart. Role-play with a friend or mentor to sharpen those skills.
✨Tip Number 4
Don’t forget to apply through our website! It’s the best way to ensure your application gets noticed. Plus, we love seeing candidates who take the initiative to connect directly with us.
We think you need these skills to ace Key Account Manager. Job in Bilston LilyLifestyle Jobs
Some tips for your application 🫡
Tailor Your CV:Make sure your CV speaks directly to the Key Account Manager role. Highlight your experience in managing complex accounts and your success in customer retention. We want to see how you’ve driven growth in previous roles!
Showcase Your Skills:Don’t just list your skills; demonstrate them! Use examples from your past work that show off your strong communication, negotiation, and commercial management abilities. We love seeing real-life applications of your expertise.
Craft a Compelling Cover Letter:Your cover letter is your chance to shine! Explain why you’re the perfect fit for this role and how your background in SaaS and digital solutions aligns with our needs. Keep it engaging and personal – we want to get to know you!
Apply Through Our Website:We encourage you to apply through our website for a smoother process. It helps us keep track of your application and ensures you don’t miss any important updates. Plus, it’s super easy – just a few clicks and you’re done!
How to prepare for a job interview at United Cerebral Palsy of Georgia
✨Know Your Accounts
Before the interview, dive deep into the company’s existing client portfolio. Understand their key accounts and think about how you can contribute to customer retention and growth. This will show your potential employer that you're proactive and ready to hit the ground running.
✨Master the Tech Talk
Brush up on your knowledge of SaaS, digital workflow, and digitisation solutions. Be prepared to discuss how these technologies can benefit clients in regulated sectors. Demonstrating your technical understanding will help you connect with senior stakeholders during the interview.
✨Showcase Your Negotiation Skills
Prepare examples of past negotiations you've led, especially in contract renewals or commercial discussions. Highlight your strategies for overcoming challenges and achieving successful outcomes. This will illustrate your capability in managing complex customer accounts.
✨Engage with Confidence
Practice articulating your thoughts clearly and confidently. Use role-play scenarios to simulate interactions with senior stakeholders. The ability to communicate effectively will be crucial in showcasing your fit for the Key Account Manager role.
