At a Glance
- Tasks: Be the go-to person for customer queries and ensure smooth communication.
- Company: Join a supportive team in a fast-paced environment.
- Benefits: Competitive salary, career growth, and a chance to make a real impact.
- Other info: Opportunity to work in a role that truly values your contributions.
- Why this job: Help enhance customer satisfaction and be part of a dynamic team.
- Qualifications: Experience in customer care and strong communication skills required.
The predicted salary is between 30000 - 35000 £ per year.
Are you highly organised, people-focused and passionate about delivering outstanding service? Our client is looking for a proactive Customer Care Coordinator to join their fast-paced and supportive customer care team.
In this role, you’ll be at the heart of the customer journey ensuring enquiries are handled efficiently and customers feel informed and supported every step of the way.
Key Responsibilities:- Acting as a first point of contact for customer queries
- Logging and updating defects, ensuring information is recorded accurately
- Coordinating diaries for site visits and inspections
- Issuing work instructions and liaising with contractors and internal teams
- Maintaining records, reports, and general administration
- Supporting complaint handling and status updates where required
- Previous experience in a customer care or coordination role
- Property background advantageous and knowledge of COINS would be a bonus
- Strong communication skills and a customer-focused approach
- Well organised with good attention to detail
- Confident using MS Office (Word, Excel, Outlook)
- Experience using Coins would be a strong advantage
- Able to pick things up quickly and work effectively in a fast-paced environment
This is a fantastic opportunity to join a team where your contribution genuinely makes a difference to customer satisfaction and overall service delivery.
Customer Care Coordinator. Job in Billingshurst LilyLifestyle Jobs employer: United Cerebral Palsy of Georgia
At LilyLifestyle, we pride ourselves on fostering a dynamic and supportive work environment in Billingshurst, where our Customer Care Coordinators play a vital role in enhancing customer satisfaction. With competitive salaries, opportunities for professional growth, and a culture that values teamwork and innovation, we empower our employees to make a meaningful impact every day. Join us and be part of a company that truly cares about its people and customers alike.
Contact Details:
United Cerebral Palsy of Georgia Recruitment Team
StudySmarter Expert Advice🤫
We think this is how you could land Customer Care Coordinator. Job in Billingshurst LilyLifestyle Jobs
✨Tip Number 1
Network like a pro! Reach out to people in the industry, attend local events, or join online forums. You never know who might have the inside scoop on job openings or can put in a good word for you.
✨Tip Number 2
Prepare for interviews by practising common questions and scenarios related to customer care. Think about how you would handle specific situations and be ready to share your experiences that showcase your skills.
✨Tip Number 3
Follow up after interviews! A quick thank-you email can go a long way in showing your enthusiasm for the role. It keeps you fresh in their minds and demonstrates your proactive approach.
✨Tip Number 4
Don’t forget to apply through our website! We’ve got loads of opportunities waiting for you, and applying directly can sometimes give you an edge over other candidates.
We think you need these skills to ace Customer Care Coordinator. Job in Billingshurst LilyLifestyle Jobs
Some tips for your application 🫡
Show Your Organisational Skills:As a Customer Care Coordinator, being organised is key! Make sure your application highlights your ability to manage multiple tasks and keep everything in order. We want to see how you can juggle responsibilities like a pro!
Emphasise Your People Skills:This role is all about people, so let us know how you connect with customers. Share examples of how you've provided outstanding service in the past. We love hearing about your experiences that showcase your customer-focused approach!
Be Detail-Oriented:Attention to detail is crucial in this job. When filling out your application, double-check for any typos or errors. We appreciate candidates who take the time to ensure their information is accurate and well-presented!
Apply Through Our Website:We encourage you to apply directly through our website. It’s the best way for us to receive your application and ensures you don’t miss out on any important updates. Plus, it shows you're keen to join our team!
How to prepare for a job interview at United Cerebral Palsy of Georgia
✨Know the Company Inside Out
Before your interview, take some time to research the company and its values. Understand their customer care philosophy and how they operate. This will not only help you answer questions more effectively but also show that you're genuinely interested in being part of their team.
✨Showcase Your Organisational Skills
As a Customer Care Coordinator, being organised is key. Prepare examples from your past experiences where you successfully managed multiple tasks or resolved customer queries efficiently. This will demonstrate your ability to handle the fast-paced environment they mentioned.
✨Communicate Clearly and Confidently
Strong communication skills are essential for this role. Practice articulating your thoughts clearly and confidently. You might even want to do a mock interview with a friend to get comfortable with speaking about your experiences and how they relate to the job.
✨Prepare Questions to Ask
At the end of the interview, you'll likely have the chance to ask questions. Prepare thoughtful questions about the team dynamics, the tools they use (like COINS), and how success is measured in the role. This shows your enthusiasm and helps you gauge if the company is the right fit for you.
