At a Glance
- Tasks: Provide top-notch IT support to clients and resolve their queries efficiently.
- Company: Join a dynamic IT company in a modern office environment.
- Benefits: Competitive pay, overtime, full training, and weekly pay.
- Other info: Opportunity for career progression and fun incentives like Temp of the Month vouchers.
- Why this job: Make a difference by helping clients with their tech issues while growing your skills.
- Qualifications: Fluent in English and Spanish, strong customer service skills.
The predicted salary is between 29500 - 29500 £ per year.
Interaction Recruitment are proud to be partnered with a specialist IT company looking to expand their multi-lingual team within their modern service office in Peterborough. We are seeking Spanish-speaking Service Desk Advisers to handle inbound IT support enquiries. This is an ongoing temporary-to-permanent position.
Hours: 37.5 hours per week, between 7am - 7pm (must be flexible with shift rotation and occasional weekends)
Pay: £14.22/hour
What’s on offer:
- Competitive pay
- Overtime available (time and a half)
- Full training provided
- Weekly pay
- Opportunity to progress within a growing IT team
- Temp of the Month vouchers!
Duties include:
- Providing first-line IT support to external clients, resolving queries efficiently and professionally
- Logging, tracking, and updating support tickets accurately in the system
- Troubleshooting hardware, software, and network issues, escalating where necessary
- Guiding clients through step-by-step solutions over the phone or via email
- Maintaining clear documentation of common issues and solutions to support team knowledge
- Supporting the team with general IT tasks and contributing to ongoing process improvements
- Ensuring high levels of customer satisfaction and building strong relationships with clients
Who we’re looking for:
- Fluent in English and Spanish, written and verbal
- Strong customer service skills
- Previous call centre experience beneficial but not essential
- Organised and methodical in approach to work
- Previous experience in IT support is beneficial but not essential
If you are the candidate we are looking for, apply today or call for more information.
Bilingual Spanish Customer Support Advisor. Job in Peterborough LilyLifestyle Jobs employer: United Cerebral Palsy of Georgia
Join a dynamic and supportive team at a leading IT company in Peterborough, where your bilingual skills will be valued and nurtured. With competitive pay, full training, and opportunities for career progression, you will thrive in a modern office environment that prioritises employee growth and satisfaction. Enjoy the benefits of weekly pay, overtime options, and recognition through Temp of the Month vouchers, all while contributing to a culture of excellence in customer service.
Contact Details:
United Cerebral Palsy of Georgia Recruitment Team
StudySmarter Expert Advice🤫
We think this is how you could land Bilingual Spanish Customer Support Advisor. Job in Peterborough LilyLifestyle Jobs
✨Tip Number 1
Get to know the company! Research their values and culture so you can tailor your approach during interviews. This shows you're genuinely interested and helps you stand out.
✨Tip Number 2
Practice your Spanish! Since this role requires bilingual skills, brush up on your language abilities. Try role-playing common customer support scenarios with a friend to build confidence.
✨Tip Number 3
Network like a pro! Connect with current employees on LinkedIn or attend industry events. Building relationships can give you insider info and might even lead to a referral.
✨Tip Number 4
Apply through our website! It’s the best way to ensure your application gets noticed. Plus, we love seeing candidates who take that extra step to connect directly with us.
We think you need these skills to ace Bilingual Spanish Customer Support Advisor. Job in Peterborough LilyLifestyle Jobs
Some tips for your application 🫡
Show Off Your Language Skills:Since we're looking for a bilingual Spanish Customer Support Advisor, make sure to highlight your language skills right at the top of your application. Use both English and Spanish where appropriate to demonstrate your fluency!
Tailor Your Experience:When you’re writing about your previous experience, focus on roles that involved customer service or IT support. We want to see how your background aligns with the duties listed in the job description, so be specific about your relevant skills.
Keep It Professional Yet Friendly:Your written application should reflect the friendly and professional tone we value at StudySmarter. Use clear, concise language and don’t shy away from showing a bit of your personality – we love a good vibe!
Apply Through Our Website:To make sure your application gets to us quickly and efficiently, apply directly through our website. It’s the best way to ensure we see your application and can get back to you as soon as possible!
How to prepare for a job interview at United Cerebral Palsy of Georgia
✨Brush Up on Your IT Knowledge
Make sure you have a good understanding of basic IT concepts, as you'll be providing support for hardware, software, and network issues. Familiarise yourself with common troubleshooting steps and be ready to discuss any relevant experience you have.
✨Show Off Your Bilingual Skills
Since the role requires fluency in both English and Spanish, practice switching between the two languages. Be prepared to demonstrate your language skills during the interview, perhaps by answering questions or explaining technical issues in both languages.
✨Prepare for Customer Service Scenarios
Think about past experiences where you've provided excellent customer service. Prepare to share specific examples that highlight your problem-solving skills and ability to handle difficult situations, as this will show your potential employer that you can maintain high levels of customer satisfaction.
✨Ask Insightful Questions
At the end of the interview, don’t forget to ask questions! Inquire about the team dynamics, training opportunities, and how success is measured in the role. This shows your genuine interest in the position and helps you determine if it's the right fit for you.
