At a Glance
- Tasks: Provide exceptional customer service and resolve inquiries through various communication channels.
- Company: Join a prestigious company in Dartford with a strong reputation.
- Benefits: Hybrid work model, competitive salary, and opportunities for career progression.
- Other info: Dynamic team environment with a focus on collaboration and support.
- Why this job: Be the frontline hero, making a real difference in customer experiences.
- Qualifications: Fluent in English and French, with 1-2 years of customer service experience.
The predicted salary is between 30000 - 30000 £ per year.
Right Match Recruitment Group has the privilege to recruit on behalf of our very prestigious client based in Dartford. We are recruiting for experienced and forward-thinking Customer Service Coordinator French Speaking. This is a full-time, permanent and hybrid position working for a well-established company. Very interesting and varied role with a scope for progression.
Salary: 30,000
Work pattern: Mon-Fri, hybrid (two days at office, 3 days from home), 37.5 hours per week.
The role: A Customer Service Representative is the front line of our company, providing commitment and exceptional service to our customers. This role requires someone who is enthusiastic, empathetic, and capable of handling a variety of customer interactions with professionalism and patience.
Work Experience:
- Proficiency in Microsoft Office Suite - Word, Excel, Outlook
- Minimum of 1-2 years of experience in an administrative customer service role.
- Familiarity with customer service order processing ERP system
- Customer complaints handling process
- Ability to work independently and as part of a large team
- Support customers' enquiries through multiple communication channels including phone, email, and chat.
- Follow-up of enquiries for general questions with other internal departments.
- Facilitating customers issues resolution, including progressing customer complaints to completion.
- Enter and process orders including calculating transit time and freight.
- Proactively communicate with customers to inform them of at-risk orders.
- Maintain accurate customer database and information on profiles.
- Responsible for customer quotations for new business & follow-up on open quotes.
- Maintain price lists and send them to customers when requested.
Job Related Skills:
- Fluent English - written and verbal
- Fluent in French - written and verbal
- Professional phone and email etiquette
- Ability to operate effectively in a fast-paced dynamic environment
- Works well under pressure, while multitasking
- Able to collaborate with multiple departments to address customer inquiries and resolve issues efficiently
- Ability to listen actively and respond effectively to customer queries.
- Able to deal with customers effectively in a variety of situations, while being sensitive, empathetic and agile to customer needs
- Adaptable approach to handling unexpected heavy workload with a positive mindset
- Meticulous attention to detail to ensure accurate data entry
- Office base - 2 days a week (Tuesday Team Day)
- Willing to adjust and be versatile, to meet business objectives
If you are interested please kindly apply directly or contact Tom Kurczab at Right Match Recruitment Group.
Bilingual Customer Service Coordinator. Job in Dartford LilyLifestyle Jobs employer: United Cerebral Palsy of Georgia
Right Match Recruitment Group offers an exceptional work environment for the Bilingual Customer Service Coordinator role in Dartford, where employees are valued and encouraged to grow. With a hybrid working model, competitive salary, and a focus on employee development, this well-established company fosters a collaborative culture that prioritises customer satisfaction and teamwork. Join a dynamic team that not only supports your professional journey but also embraces a positive and flexible approach to work.
Contact Details:
United Cerebral Palsy of Georgia Recruitment Team
StudySmarter Expert Advice🤫
We think this is how you could land Bilingual Customer Service Coordinator. Job in Dartford LilyLifestyle Jobs
✨Tip Number 1
Get to know the company before your interview! Research their values, culture, and recent news. This will help you tailor your answers and show that you're genuinely interested in being part of their team.
✨Tip Number 2
Practice your communication skills! Since this role requires bilingual abilities, try having mock conversations in both English and French. This will boost your confidence and help you shine during the interview.
✨Tip Number 3
Prepare some questions to ask at the end of your interview. This shows you're engaged and eager to learn more about the role and the company. Plus, it gives you a chance to assess if it's the right fit for you!
✨Tip Number 4
Don't forget to follow up after your interview! A quick thank-you email can leave a lasting impression and keep you on their radar. And remember, you can always apply through our website for more opportunities!
We think you need these skills to ace Bilingual Customer Service Coordinator. Job in Dartford LilyLifestyle Jobs
Some tips for your application 🫡
Tailor Your CV:Make sure your CV is tailored to the role of Bilingual Customer Service Coordinator. Highlight your experience in customer service, especially any roles where you've used your French skills. We want to see how you can bring your unique flair to our team!
Craft a Compelling Cover Letter:Your cover letter is your chance to shine! Use it to showcase your enthusiasm for the role and explain why you're the perfect fit. Don’t forget to mention your ability to handle customer inquiries with empathy and professionalism – that’s what we’re all about!
Show Off Your Skills:In your application, be sure to highlight your proficiency in Microsoft Office and any experience with ERP systems. We love candidates who can demonstrate their technical skills alongside their customer service expertise. Let us know how you’ve used these tools in past roles!
Apply Through Our Website:We encourage you to apply directly through our website. It’s the easiest way for us to receive your application and ensures you don’t miss out on any important updates. Plus, we love seeing applications come in through our own platform!
How to prepare for a job interview at United Cerebral Palsy of Georgia
✨Brush Up on Your Language Skills
Since this role requires fluency in both English and French, make sure you're comfortable switching between the two languages. Practise common customer service phrases and responses in both languages to show your proficiency during the interview.
✨Know the Company Inside Out
Research the company’s values, mission, and recent news. Understanding their culture will help you tailor your answers and demonstrate that you’re genuinely interested in being part of their team.
✨Prepare for Scenario Questions
Expect questions about how you would handle specific customer service situations. Think of examples from your past experience where you successfully resolved issues or improved customer satisfaction, and be ready to share these stories.
✨Showcase Your Tech Savvy
Familiarity with Microsoft Office and ERP systems is essential. Be prepared to discuss your experience with these tools and how you've used them to enhance your efficiency in previous roles.
