At a Glance
- Tasks: Provide hands-on IT support and manage tickets for Microsoft 365 environments.
- Company: Join a growing tech team at JRRL in a dog-friendly office.
- Benefits: Enjoy 20-25 days annual leave, hybrid work, and career progression.
- Other info: Exciting company socials and free parking onsite.
- Why this job: Make a real impact while developing your skills in a supportive environment.
- Qualifications: 1-2 years IT support experience and solid Microsoft 365 knowledge.
The predicted salary is between 30000 - 40000 £ per year.
JRRL are seeking a capable and proactive IT helpdesk to join a growing technical team. This role suits someone with solid experience across Microsoft 365 who can take ownership of issues, support users with confidence and contribute to ongoing modern workplace projects.
Key Responsibilities
- Providing hands‑on support across hardware, software, and Microsoft 365 environments.
- Managing tickets end‑to‑end, ensuring clear communication and thorough resolution.
- Supporting clients on‑site with strong service focus.
- Working across Microsoft 365 services including SharePoint, Teams, OneDrive, and Exchange Online.
- Administering and maintaining Intune for device management, policies, and compliance.
- Assisting with Azure‑based work, including identity, security, and platform administration.
- Contributing to cyber security improvements and maintaining good security hygiene across systems.
Person Specification
- 1-2 years minimum IT experience in IT support or IT engineering.
- Solid knowledge of Microsoft 365, including SharePoint and Teams.
- Understanding of cyber security fundamentals and modern workplace best practice.
- Confident communicator who remains calm under pressure and delivers excellent service.
- Someone curious, motivated and willing to learn new technologies.
- Comfortable working in a dog‑friendly office.
Company Benefits
- 20 days annual leave plus bank holidays, rising with service to 25 days plus BHA mapped‑out career path and super career progression.
- Pension.
- Hybrid (1 day from home) after qualifying period.
- Company socials/outings.
- Free parking onsite.
This is a permanent, full‑time position offering a fantastic opportunity to develop your skills and grow within a supportive team. The lower end of the salary is for someone with less experience and the higher end will be for someone who fits all the criteria.
IT Support Specialist. Job in Biggin Hill LilyLifestyle Jobs employer: United Cerebral Palsy of Georgia
JRRL is an excellent employer for IT Support Specialists, offering a vibrant work culture in Biggin Hill that prioritises employee growth and development. With a mapped-out career path, generous annual leave that increases with service, and a hybrid working model, employees are supported in achieving a healthy work-life balance while contributing to exciting modern workplace projects. The dog-friendly office environment and regular company socials further enhance the collaborative and enjoyable atmosphere, making it a rewarding place to build your career.
Contact Details:
United Cerebral Palsy of Georgia Recruitment Team
StudySmarter Expert Advice🤫
We think this is how you could land IT Support Specialist. Job in Biggin Hill LilyLifestyle Jobs
✨Tip Number 1
Network like a pro! Reach out to your connections in the IT field, especially those who work at companies you're interested in. A friendly chat can sometimes lead to job opportunities that aren't even advertised.
✨Tip Number 2
Prepare for the interview by practising common IT support scenarios. Think about how you'd handle specific issues with Microsoft 365 or cyber security. The more you rehearse, the more confident you'll feel when it’s showtime!
✨Tip Number 3
Show off your skills! If you have any projects or experiences related to Microsoft 365, make sure to discuss them during interviews. Real-life examples can really set you apart from other candidates.
✨Tip Number 4
Don’t forget to apply through our website! We love seeing applications directly from motivated candidates like you. Plus, it gives us a chance to see your enthusiasm right from the start!
We think you need these skills to ace IT Support Specialist. Job in Biggin Hill LilyLifestyle Jobs
Some tips for your application 🫡
Tailor Your CV:Make sure your CV highlights your experience with Microsoft 365 and IT support. We want to see how you've tackled similar challenges in the past, so don’t be shy about showcasing your skills!
Craft a Compelling Cover Letter:Your cover letter is your chance to shine! Use it to explain why you're the perfect fit for our team. Mention your passion for IT support and how you can contribute to our ongoing projects.
Show Off Your Communication Skills:As an IT Support Specialist, clear communication is key. In your application, demonstrate how you’ve effectively communicated with users in the past, especially when resolving issues.
Apply Through Our Website:We encourage you to apply directly through our website. It’s the best way for us to receive your application and ensures you’re considered for this exciting opportunity!
How to prepare for a job interview at United Cerebral Palsy of Georgia
✨Know Your Microsoft 365 Inside Out
Make sure you brush up on your knowledge of Microsoft 365, especially SharePoint, Teams, and OneDrive. Be ready to discuss how you've used these tools in past roles and how they can benefit the company. Showing that you can take ownership of issues with confidence will impress the interviewers.
✨Demonstrate Your Problem-Solving Skills
Prepare to share specific examples of how you've managed IT support tickets from start to finish. Highlight your communication skills and how you ensure thorough resolutions. This will show that you can handle pressure and deliver excellent service, which is key for this role.
✨Show Your Cyber Security Awareness
Since the job involves contributing to cyber security improvements, be ready to discuss your understanding of cyber security fundamentals. Bring up any relevant experiences or projects where you’ve implemented good security practices. This will demonstrate your proactive approach to maintaining security hygiene.
✨Be Curious and Eager to Learn
The company values someone who is motivated and willing to learn new technologies. During the interview, express your enthusiasm for continuous learning and mention any recent courses or certifications you've pursued. This will show that you're not just looking for a job, but a career path where you can grow.
