At a Glance
- Tasks: Coordinate flight schedules and provide top-notch customer service to wealthy clients.
- Company: Join a dynamic aviation company in Biggin Hill with a focus on client satisfaction.
- Benefits: Enjoy 23 days holiday, birthday off, and company-sponsored qualifications.
- Other info: Work in a fast-paced environment with opportunities for growth and social events.
- Why this job: Be part of exciting events like Ascot and Polo while building strong client relationships.
- Qualifications: Experience in scheduling or customer service, with a bubbly personality and attention to detail.
The predicted salary is between 30000 - 35000 £ per year.
My client based in Biggin Hill is looking to recruit for a Customer service Planning Coordinator - Flight Scheduler where you are looking after a range of wealthy clients and handling the operations of their flights. You will be building strong relationships with clients, scheduling flights, working closely with engineers and back office duties for roughly 50 flights a week. You will be required to work 1 in 4 weekends where you will be on call to manage any flights operating over the weekend and if you go over your hours in the week, you will get a day off in lieu the following week plus £400 for working the weekend.
Day to day of the Customer service Planning Coordinator - Flight Scheduler:
- Working closely with the small team, ensuring the dual inbox is managed with prompt replies to clients in a swift manner.
- Building strong relationships with clients to understand their needs of the flight, their locations and managing their expectations.
- Scheduling flights in line with the needs of the client but setting realistic expectations on adhoc flights needed asap.
- Sending confirmation emails to clients with details attached, ensuring you are catching up with them prior to their flights.
- Working closely with the engineering team to ensure aircrafts are suitable for flights and adjusting flights if required.
- Acting as the first point of contact via phone and email, delivering a fantastic service to all clients.
- Attending events throughout the summer such as Ascot, Polo, Cricket etc, transport either by car or Helicopter.
Requirements of the Customer service Planning Coordinator - Flight Scheduler:
- Scheduling/Customer service/Operations administration experience
- An interest to work within the aviation industry.
- Well spoken individual.
- Bubbly personality with the ability to adapt dependent on the client.
- Strong administrative experience.
- Attention to detail.
- Works well under pressure.
Benefits:
- 23 days holiday plus bank holidays.
- Birthday off.
- Company pays for qualifications within the industry.
- Pension scheme.
- Social events such as Ascot, the Polo etc.
- And more!
If you are interested in this Customer service Planning Coordinator - Flight Scheduler, please reach out to Sophie.
Customer service planning coordinator. Job in Biggin Hill LilyLifestyle Jobs employer: United Cerebral Palsy of Georgia
At our Biggin Hill location, we pride ourselves on being an exceptional employer, offering a vibrant work culture that values teamwork and client relationships. With competitive benefits including 23 days of holiday, a birthday off, and opportunities for professional development through industry qualifications, we ensure our employees thrive both personally and professionally. Join us to be part of a dynamic team that enjoys unique experiences at prestigious events like Ascot and Polo, all while delivering outstanding service in the aviation sector.
Contact Details:
United Cerebral Palsy of Georgia Recruitment Team
StudySmarter Expert Advice🤫
We think this is how you could land Customer service planning coordinator. Job in Biggin Hill LilyLifestyle Jobs
✨Tip Number 1
Network like a pro! Reach out to people in the aviation industry, especially those who work in customer service or flight scheduling. A friendly chat can lead to insider info about job openings and even referrals.
✨Tip Number 2
Prepare for those interviews! Research the company and understand their values. Be ready to discuss how your experience aligns with the role of a Customer Service Planning Coordinator and how you can build strong relationships with clients.
✨Tip Number 3
Show off your personality! In customer service roles, being bubbly and adaptable is key. During interviews, let your enthusiasm shine through and demonstrate how you handle pressure while keeping clients happy.
✨Tip Number 4
Don’t forget to apply through our website! It’s the best way to ensure your application gets noticed. Plus, we love seeing candidates who are proactive and eager to join our team!
We think you need these skills to ace Customer service planning coordinator. Job in Biggin Hill LilyLifestyle Jobs
Some tips for your application 🫡
Tailor Your CV:Make sure your CV is tailored to the Customer Service Planning Coordinator role. Highlight your scheduling and customer service experience, and don’t forget to mention any relevant aviation interests. We want to see how you fit into our world!
Craft a Compelling Cover Letter:Your cover letter is your chance to shine! Use it to showcase your bubbly personality and explain why you’re the perfect fit for this role. We love seeing enthusiasm for the aviation industry, so let that passion come through!
Show Off Your Attention to Detail:In this role, attention to detail is key. Make sure your application is free from typos and errors. We appreciate candidates who take the time to present their best selves, so double-check everything before hitting send!
Apply Through Our Website:We encourage you to apply directly through our website. It’s the easiest way for us to receive your application and ensures you’re considered for the role. Plus, it shows you’re proactive – a quality we value highly!
How to prepare for a job interview at United Cerebral Palsy of Georgia
✨Know Your Stuff
Make sure you understand the ins and outs of flight scheduling and customer service. Brush up on aviation terminology and be ready to discuss how you would handle specific scenarios, like managing last-minute changes or dealing with demanding clients.
✨Show Off Your People Skills
Since this role involves building strong relationships with clients, be prepared to share examples of how you've successfully managed client expectations in the past. Highlight your bubbly personality and adaptability, as these traits will resonate well with the interviewers.
✨Demonstrate Attention to Detail
In a role where precision is key, be ready to discuss how you ensure accuracy in your work. You might want to mention any tools or methods you use to stay organised and manage multiple tasks effectively, especially under pressure.
✨Ask Smart Questions
Prepare thoughtful questions about the company culture, team dynamics, and what success looks like in this role. This shows your genuine interest in the position and helps you gauge if it's the right fit for you.
