At a Glance
- Tasks: Lead high-quality IT service delivery and resolve complex technical issues.
- Company: Global market leader in IT services with a focus on innovation.
- Benefits: Competitive salary, excellent pension, healthcare, and flexible work options.
- Other info: Office-based role with remote work flexibility and career growth opportunities.
- Why this job: Join a dynamic team and make a real impact in IT support.
- Qualifications: Significant IT support experience and strong Service Delivery skills.
The predicted salary is between 40000 - 45000 £ per year.
Our client has created a new vacancy and career opportunity for a Senior Service Delivery Engineer. The client is a global market leading company, and the job is based in the Newcastle area.
Responsibilities
- The Senior Service Delivery Engineer UK is responsible for leading high‑quality IT service delivery while providing senior technical expertise and escalations across this location.
- Resolving 2nd & 3rd level IT technical issues and escalating where appropriate.
- Support is provided to IT users at the Newcastle manufacturing site covering desktop, backups, networking, active directory, email and cloud platforms.
- Contributing to projects locally and globally such as Intune rollout, infrastructure modernisation, migrations to new technologies.
- Lead major incident resolutions (P1/P2) including co‑ordination across global teams & vendors.
- Ensuring ITIL best practices.
Qualifications
- Significant IT support experience at 2nd line (some 3rd line) across general Microsoft stack infrastructure & desktop.
- Delivered IT support in a manufacturing environment.
- Strong Service Delivery / ITIL experience having worked where ITIL is used for incident, request, problem & change management.
- Leading or mentoring team members.
- Experience in manufacturing, production or an environment with physical service delivery elements to the role and exposure to ERP systems – for example, a building company, service/maintenance, housing association.
Location & Travel
- Location: Newcastle – office 4 days a week and 1 day a week work from home. Occasional travel (maybe once a month).
Salary & Benefits
- £40,000 – £45,000 depending on experience, excellent pension, healthcare and lots more.
IT Support Engineer. Job in Bedlington LilyLifestyle Jobs employer: United Cerebral Palsy of Georgia
As a global market leader, our company offers an exceptional work environment for IT Support Engineers in the Newcastle area, fostering a culture of collaboration and innovation. Employees benefit from competitive salaries, comprehensive healthcare, and a robust pension plan, alongside opportunities for professional growth through involvement in exciting projects like infrastructure modernisation and technology migrations. With a commitment to ITIL best practices and a supportive team atmosphere, this role promises meaningful contributions to both local and global initiatives.
Contact Details:
United Cerebral Palsy of Georgia Recruitment Team
StudySmarter Expert Advice🤫
We think this is how you could land IT Support Engineer. Job in Bedlington LilyLifestyle Jobs
✨Tip Number 1
Network like a pro! Reach out to your connections in the IT field, especially those who work in manufacturing or have experience with ITIL practices. A friendly chat can lead to insider info about job openings or even a referral.
✨Tip Number 2
Show off your skills! When you get the chance to meet potential employers, whether at a networking event or an interview, be ready to discuss specific examples of how you've tackled 2nd and 3rd level IT issues. Real-life stories make you memorable!
✨Tip Number 3
Don’t underestimate the power of follow-ups! After an interview or meeting, drop a quick thank-you email. It shows your enthusiasm for the role and keeps you on their radar. Plus, it’s a great opportunity to reiterate why you’re the perfect fit.
✨Tip Number 4
Apply through our website! We’ve got loads of opportunities that might just be the perfect match for your skills. Plus, applying directly can sometimes give you a leg up in the hiring process. So, what are you waiting for?
We think you need these skills to ace IT Support Engineer. Job in Bedlington LilyLifestyle Jobs
Some tips for your application 🫡
Tailor Your CV:Make sure your CV is tailored to the IT Support Engineer role. Highlight your experience with 2nd and 3rd line support, especially in a manufacturing environment. We want to see how your skills match what we're looking for!
Showcase Your ITIL Knowledge:Since ITIL best practices are key for this role, don’t forget to mention any relevant certifications or experiences. We love seeing candidates who understand incident, request, problem, and change management!
Be Clear and Concise:When writing your application, keep it clear and to the point. Use bullet points where possible to make it easy for us to read through your qualifications and experiences. We appreciate a well-structured application!
Apply Through Our Website:We encourage you to apply directly through our website. It’s the best way for us to receive your application and ensures you’re considered for the role. Plus, it’s super easy to do!
How to prepare for a job interview at United Cerebral Palsy of Georgia
✨Know Your ITIL Inside Out
Since the role heavily involves ITIL best practices, make sure you brush up on your knowledge of incident, request, problem, and change management. Be ready to discuss how you've applied these principles in past roles, especially in a manufacturing environment.
✨Showcase Your Technical Breadth
This position requires significant experience across the Microsoft stack and 2nd/3rd line support. Prepare specific examples of technical issues you've resolved, particularly those related to desktop support, networking, and cloud platforms. Highlight any projects you've contributed to, like Intune rollouts or infrastructure modernisation.
✨Demonstrate Leadership Skills
As a Senior Service Delivery Engineer, you'll likely be leading or mentoring team members. Think of instances where you've taken charge during major incidents or guided less experienced colleagues. Share these stories to show your leadership capabilities.
✨Prepare for Scenario-Based Questions
Expect questions that assess your problem-solving skills in real-world scenarios, especially regarding major incident resolutions. Practice articulating your thought process and the steps you would take to coordinate with global teams and vendors during high-pressure situations.
