At a Glance
- Tasks: Support on-site teams and be the go-to contact for residents during construction projects.
- Company: Reputable construction company known for large-scale building projects.
- Benefits: Competitive salary up to £35,000 plus a comprehensive package.
- Other info: Full-time, site-based role with opportunities for professional growth.
- Why this job: Make a real difference in community engagement while working on exciting construction projects.
- Qualifications: Strong communication skills and experience in customer-facing roles preferred.
The predicted salary is between 30000 - 35000 £ per year.
Location: Surrey
Hours: Monday to Friday, 8:00am - 5:00pm
Contract: Permanent (full-time, site-based)
We are working with a reputable construction company delivering large-scale building projects who are looking to appoint a Resident Liaison Officer to join their team on a permanent basis. This is a fully site-based role due to the nature of the work, so applicants must be able to commute to site daily (car driver preferred). Salary is paying up to £35,000 + package (depending on experience).
The Role
- You will play a key role in supporting on-site project teams while acting as a central point of contact for residents and stakeholders.
- The position requires strong organisation, communication, and coordination skills to ensure projects run smoothly and residents are kept informed throughout.
Key Responsibilities
- Maintain accurate project records, communication logs, and documentation systems.
- Draft clear and professional correspondence to residents and stakeholders.
- Prepare and distribute bulk communications regarding surveys, appointments, and scheduled works.
- Manage incoming calls and arrange appointments efficiently.
- Engage directly with residents to understand and manage individual needs and expectations.
- Organise and schedule property surveys and access appointments.
- Track and manage appointments, ensuring compliance with site access and security procedures.
- Record, monitor, and report on issues raised by residents, ensuring timely resolution.
- Work collaboratively with site teams to resolve issues and suggest improvements.
- Ensure all processes are carried out in line with health and safety regulations.
- Escalate complex or unresolved matters to senior team members where appropriate.
- Accurately update internal systems with deliveries and ensure supporting documentation is shared with relevant teams.
- Record weekly stock data following site audits and submit to head office.
- Monitor internal task alerts and follow up to ensure actions are completed on time.
- Carry out right-to-work checks for subcontractors in line with compliance requirements.
- Maintain and update site identification records for operatives.
- Collect and track resident satisfaction feedback.
- Work with the project team to review feedback and improve overall service delivery.
Skills & Experience
- Strong written and verbal communication skills.
- Previous experience in a customer-facing or liaison role, ideally within construction, housing, or property environments.
- Ability to manage expectations and handle queries in a professional and calm manner.
- Highly organised with strong attention to detail.
- Able to prioritise workload effectively in a fast-paced environment.
- Confident working on-site alongside operational teams.
- Full UK driving licence and access to a vehicle preferred.
- Proficient in Microsoft Office (Word, Excel, Outlook).
- Experience using document management or project systems (e.g. SharePoint or similar platforms).
Resident Liaison Officer. Job in Basingstoke LilyLifestyle Jobs employer: United Cerebral Palsy of Georgia
Join a reputable construction company in Basingstoke as a Resident Liaison Officer, where you will be part of a supportive and collaborative work culture that values communication and organisation. With a focus on employee growth, the company offers opportunities for professional development while ensuring a rewarding work-life balance with a competitive salary and benefits package. This role not only allows you to make a meaningful impact on local communities but also provides a dynamic environment where your contributions are recognised and valued.
Contact Details:
United Cerebral Palsy of Georgia Recruitment Team
StudySmarter Expert Advice🤫
We think this is how you could land Resident Liaison Officer. Job in Basingstoke LilyLifestyle Jobs
✨Tip Number 1
Get to know the company culture! Research the construction company you're applying to and understand their values. This will help you tailor your conversations during interviews and show that you're genuinely interested in being part of their team.
✨Tip Number 2
Network like a pro! Reach out to current or former employees on LinkedIn. Ask them about their experiences and any tips they might have for you. This can give you insider knowledge and potentially a referral, which is always a bonus!
✨Tip Number 3
Prepare for the interview by practising common questions related to the Resident Liaison Officer role. Think about how your skills match the job description and be ready to share specific examples from your past experiences that highlight your strengths.
✨Tip Number 4
Don’t forget to follow up after your interview! A quick thank-you email can go a long way in showing your appreciation and keeping you fresh in their minds. Plus, it’s a great opportunity to reiterate your enthusiasm for the role.
We think you need these skills to ace Resident Liaison Officer. Job in Basingstoke LilyLifestyle Jobs
Some tips for your application 🫡
Show Off Your Communication Skills:Since the role is all about liaising with residents and stakeholders, make sure your written application highlights your strong communication skills. Use clear and professional language to demonstrate how you can effectively convey information.
Tailor Your Experience:We want to see how your previous experience aligns with the Resident Liaison Officer role. Be specific about your past roles in customer-facing positions, especially in construction or property environments, and how they’ve prepared you for this job.
Be Organised and Detail-Oriented:This position requires a high level of organisation and attention to detail. In your application, mention any relevant experiences where you successfully managed multiple tasks or maintained accurate records, as this will show us you’re up for the challenge.
Apply Through Our Website:We encourage you to apply directly through our website. It’s the best way for us to receive your application and ensures you don’t miss out on any important updates regarding your application status.
How to prepare for a job interview at United Cerebral Palsy of Georgia
✨Know Your Role Inside Out
Before the interview, make sure you thoroughly understand the responsibilities of a Resident Liaison Officer. Familiarise yourself with the key tasks mentioned in the job description, such as maintaining communication logs and managing resident expectations. This will help you demonstrate your knowledge and show that you're genuinely interested in the role.
✨Showcase Your Communication Skills
Since this role heavily relies on strong communication, prepare examples from your past experiences where you've effectively communicated with residents or stakeholders. Think about how you handled difficult conversations or resolved conflicts, as these stories will highlight your ability to manage expectations and maintain professionalism.
✨Demonstrate Your Organisational Skills
Being highly organised is crucial for this position. Bring along examples of how you've managed multiple tasks or projects simultaneously in previous roles. You could even create a simple timeline or checklist to illustrate your approach to staying organised, which will impress the interviewers.
✨Prepare Questions for Them
Interviews are a two-way street, so come prepared with thoughtful questions about the company culture, team dynamics, and specific projects you'll be working on. This not only shows your enthusiasm for the role but also helps you gauge if the company is the right fit for you.
