At a Glance
- Tasks: Lead IT service delivery and drive continuous improvement in a secure environment.
- Company: Reputable organisation focused on innovation and excellence.
- Benefits: Competitive daily rate, dynamic work environment, and opportunity for impactful work.
- Other info: Join a collaborative team and shape the future of IT service delivery.
- Why this job: Make a real impact in IT while enhancing your skills and career.
- Qualifications: Strong IT service delivery background and knowledge of ITIL frameworks.
The predicted salary is between 120000 - 120000 £ per year.
Location: Basingstoke.
Rate: 600 per day.
Contract: Contractor (until 31/05/2027).
Clearance: Must be willing and eligible to go through the DV Clearance process.
Working Pattern: Monday to Friday, fully on site.
Are you a proactive, customer-focused professional with a passion for delivering IT excellence? Our client, a leading organization, is hiring for a Service Delivery Manager (Process Owner) to join their dynamic Service Management Team in Basingstoke. This is an exciting opportunity to make a real impact in a secure IT environment, supporting critical services and driving continuous improvement.
What you'll be doing:
- Lead end-to-end Service Asset and Configuration Management, ensuring service delivery aligns with SLAs and KPIs.
- Act as the primary contact for customer queries related to service assets and configurations.
- Monitor performance metrics, analyse trends, and prepare detailed reports for stakeholders.
- Manage incident, problem, and change processes following ITIL best practices.
- Collaborate with internal teams and vendors to resolve issues and implement enhancements.
- Drive service improvement initiatives based on data and customer feedback.
- Support compliance, governance, and audit activities to uphold security standards.
What you'll bring:
- Strong background in IT service delivery, operations, or client-facing roles.
- Deep knowledge of ITIL v3 or v4 frameworks (certification preferred).
- Experience with ITSM tools such as ServiceNow, Jira Service Management, or CASD.
- Excellent stakeholder management, communication, and conflict resolution skills.
- Proven ability to manage multiple projects and priorities effectively.
- Analytical mindset with strong problem-solving skills.
- Experience leading cross-functional teams in complex technical environments.
This is your chance to join a reputable organization committed to innovation and excellence. If you're ready to take ownership and help shape the future of IT service delivery, we want to hear from you!
DV Cleared Service Delivery Manager (Process Owner). Job in Basingstoke LilyLifestyle Jobs employer: United Cerebral Palsy of Georgia
Join a leading organisation in Basingstoke that values innovation and excellence, offering a dynamic work environment where you can make a significant impact in IT service delivery. With a strong focus on employee growth, you will have access to continuous improvement initiatives and the opportunity to work alongside talented professionals in a secure setting. Enjoy a supportive culture that prioritises collaboration and customer satisfaction, making it an ideal place for proactive individuals looking to advance their careers.
Contact Details:
United Cerebral Palsy of Georgia Recruitment Team
StudySmarter Expert Advice🤫
We think this is how you could land DV Cleared Service Delivery Manager (Process Owner). Job in Basingstoke LilyLifestyle Jobs
✨Tip Number 1
Network like a pro! Reach out to your connections in the industry, attend relevant events, and don’t be shy about letting people know you’re on the hunt for a Service Delivery Manager role. You never know who might have the inside scoop on job openings.
✨Tip Number 2
Prepare for interviews by researching the company and its culture. Understand their service delivery processes and think about how your experience aligns with their needs. This will help you stand out as a candidate who’s genuinely interested in making an impact.
✨Tip Number 3
Showcase your skills through real-life examples. When discussing your experience, focus on specific projects where you’ve driven service improvements or managed complex IT environments. This will demonstrate your capability and give interviewers confidence in your abilities.
✨Tip Number 4
Don’t forget to apply through our website! We’ve got loads of opportunities that might just be the perfect fit for you. Plus, applying directly can sometimes give you a better chance of getting noticed by hiring managers.
We think you need these skills to ace DV Cleared Service Delivery Manager (Process Owner). Job in Basingstoke LilyLifestyle Jobs
Some tips for your application 🫡
Tailor Your CV:Make sure your CV speaks directly to the job description. Highlight your experience in IT service delivery and any relevant ITIL certifications. We want to see how your skills align with what we're looking for!
Craft a Compelling Cover Letter:Your cover letter is your chance to shine! Use it to explain why you're passionate about this role and how you can contribute to our team. Be sure to mention your experience with ITSM tools and stakeholder management.
Showcase Your Achievements:When detailing your past roles, focus on specific achievements that demonstrate your ability to drive service improvements and manage complex projects. Numbers and metrics can really make your application stand out!
Apply Through Our Website:We encourage you to apply through our website for a smoother process. It helps us keep track of applications and ensures you don’t miss out on any important updates from us!
How to prepare for a job interview at United Cerebral Palsy of Georgia
✨Know Your ITIL Inside Out
Make sure you brush up on your ITIL v3 or v4 knowledge. Be ready to discuss how you've applied these frameworks in past roles, especially in service delivery and incident management. This will show that you’re not just familiar with the theory but can also implement it effectively.
✨Showcase Your Analytical Skills
Prepare examples of how you've used data to drive service improvements. Think about specific metrics you've monitored and how your analysis led to actionable insights. This will demonstrate your analytical mindset and problem-solving abilities, which are crucial for this role.
✨Highlight Stakeholder Management Experience
Be ready to talk about your experience managing stakeholders. Share specific instances where you resolved conflicts or improved communication. This will highlight your interpersonal skills and ability to work collaboratively, which is key for a Service Delivery Manager.
✨Demonstrate Proactivity and Customer Focus
Think of examples where you went above and beyond to meet customer needs or improve service delivery. This could be through implementing new processes or enhancing existing ones. Showing your proactive approach will resonate well with the hiring team looking for someone who can drive continuous improvement.
