At a Glance
- Tasks: Manage customer accounts and resolve queries while ensuring excellent service.
- Company: Join a leading company in the clinical and industrial sector.
- Benefits: Earn £15 per hour with flexible work-from-home options.
- Other info: Enjoy a supportive team environment with opportunities for growth.
- Why this job: Be the voice of the company and make a real difference for customers.
- Qualifications: Experience in customer service and strong organisational skills required.
The predicted salary is between 30000 - 40000 £ per year.
Customer Service Assistant Location: Basingstoke - onsite presence 4 days a week
Pay Rate: 15 per hour
Shifts: Monday to Friday 9:00-17:00 (finish at 15:30 on Friday)
As a UK Customer Service Representative, you will play a pivotal role in managing Clinical and Industrial customer accounts throughout the whole of the United Kingdom. Ensuring seamless communication in the resolution of any delivery delays, technical queries and/or finance issues. With flexibility to work from home as needed.
Responsibilities:
- Oversee customer master data, which will require updating as necessary. This is vital for data protection and auditing purposes.
- Raise quotations, orders and schedule agreements to the required service level agreed.
- Handle telephone enquiries, maintaining good working relationships with customers and communicate daily on any issues affecting service.
- Engage with other departments within Thermo Fisher, building positive relationships with the Distribution Team, Planning and Finance Department to effectively manage customer expectations, regarding stock availability, customer pricing and payments.
- Work closely with the sales Operations team to flag any service risks, actively participating in meetings with customers.
- Investigate customer query or complaint taking swift action for resolution as necessary.
- Liaise with courier agents and use the SOLU website to track delivery movements.
- Host and contribute to daily Operational meetings.
- Oversee and co-ordinate shared mailbox, coding and filing emails.
- Actively work to maintain our Lines on Time in Full (LOTIF) targets.
- Incorporate Thermo Fisher 4i values in everyday role, participating in PPI/JDI initiative.
- Fulfil the responsibilities of the position as defined in the health, safety and environmental policies and associated codes of practice.
- To actively promote health and safety awareness of all other employees.
Qualifications:
We are looking for a candidate who has experience of working within a customer facing environment as part of a team. A flexible working demeanour, someone who is highly organised and demonstrates excellent.
Customer Service Representative. Job in Basingstoke LilyLifestyle Jobs employer: United Cerebral Palsy of Georgia
At Thermo Fisher, we pride ourselves on being an exceptional employer, offering a supportive work culture that values collaboration and employee growth. Located in Basingstoke, our team enjoys a flexible working environment with opportunities for professional development, all while contributing to meaningful customer service in the clinical and industrial sectors. With competitive pay and a commitment to health and safety, we ensure our employees thrive both personally and professionally.
Contact Details:
United Cerebral Palsy of Georgia Recruitment Team
StudySmarter Expert Advice🤫
We think this is how you could land Customer Service Representative. Job in Basingstoke LilyLifestyle Jobs
✨Tip Number 1
Network like a pro! Reach out to current or former employees at the company on LinkedIn. A friendly chat can give us insider info and maybe even a referral!
✨Tip Number 2
Prepare for the interview by practising common customer service scenarios. We want to show how we’d handle tricky situations, so role-play with a friend or in front of the mirror!
✨Tip Number 3
Dress the part! Even if it’s a virtual interview, looking sharp can boost our confidence. Let’s make sure we’re presenting ourselves as the professional customer service rep we aim to be.
✨Tip Number 4
Follow up after the interview! A quick thank-you email can keep us fresh in their minds. Plus, it shows we’re genuinely interested in the role. Don’t forget to apply through our website for the best chance!
We think you need these skills to ace Customer Service Representative. Job in Basingstoke LilyLifestyle Jobs
Some tips for your application 🫡
Tailor Your CV:Make sure your CV is tailored to the Customer Service Representative role. Highlight your experience in customer-facing environments and any relevant skills that match the job description. We want to see how you can bring value to our team!
Craft a Compelling Cover Letter:Your cover letter is your chance to shine! Use it to explain why you're passionate about customer service and how your background makes you a great fit for us. Keep it concise but engaging – we love a good story!
Showcase Your Communication Skills:Since this role involves a lot of communication, make sure your application reflects your ability to convey information clearly. Whether it's through your CV or cover letter, we want to see how you handle customer queries and maintain relationships.
Apply Through Our Website:We encourage you to apply directly through our website. It’s the best way for us to receive your application and ensures you’re considered for the role. Plus, it’s super easy – just follow the prompts and submit your details!
How to prepare for a job interview at United Cerebral Palsy of Georgia
✨Know the Company Inside Out
Before your interview, take some time to research Thermo Fisher. Understand their values, products, and the specific role of a Customer Service Representative. This will help you tailor your answers and show that you're genuinely interested in the company.
✨Prepare for Common Questions
Think about the typical questions you might face, like how you handle customer complaints or manage multiple tasks. Prepare specific examples from your past experiences that demonstrate your skills in these areas. Practising your responses can make you feel more confident.
✨Showcase Your Communication Skills
As a Customer Service Representative, communication is key. During the interview, focus on clearly articulating your thoughts and actively listening to the interviewer. This will not only showcase your skills but also demonstrate your ability to build relationships, which is crucial for the role.
✨Ask Insightful Questions
At the end of the interview, don’t forget to ask questions! Inquire about the team dynamics, the challenges they face, or how success is measured in the role. This shows your enthusiasm and helps you gauge if the company is the right fit for you.
