At a Glance
- Tasks: Manage customer accounts and resolve queries while ensuring excellent service.
- Company: Join a leading company in the healthcare sector with a supportive team.
- Benefits: Earn £15 per hour, enjoy flexible working, and develop your skills.
- Other info: Work in a dynamic environment with opportunities for growth.
- Why this job: Make a real difference by helping customers and enhancing their experience.
- Qualifications: Experience in customer service and strong organisational skills required.
The predicted salary is between 30000 - 40000 £ per year.
Location: Basingstoke - onsite presence 4 days a week
Pay Rate: 15 per hour
Shifts: Monday to Friday 9:00-17:00 (finish at 15:30 on Friday)
As a UK Customer Service Representative, you will play a pivotal role in managing Clinical and Industrial customer accounts throughout the whole of the United Kingdom. Ensuring seamless communication in the resolution of any delivery delays, technical queries and/or finance issues, with flexibility to work from home as needed.
Responsibilities:
- Oversee customer master data, which will require updating as necessary. This is vital for data protection and auditing purposes.
- Raise quotations, orders and schedule agreements to the required service level agreed.
- Handle telephone enquiries, maintaining good working relationships with customers and communicate daily on any issues affecting service.
- Engage with other departments within Thermo Fisher, building positive relationships with the Distribution Team, Planning and Finance Department to effectively manage customer expectations regarding stock availability, customer pricing and payments.
- Work closely with the sales Operations team to flag any service risks, actively participating in meetings with customers.
- Investigate customer query or complaint taking swift action for resolution as necessary.
- Liaise with courier agents and use the SOLU website to track delivery movements.
- Host and contribute to daily Operational meetings.
- Oversee and co-ordinate shared mailbox, coding and filing emails.
- Actively work to maintain our Lines on Time in Full (LOTIF) targets.
- Incorporate Thermo Fisher 4i values in everyday role, participating in PPI/JDI initiative.
- Fulfil the responsibilities of the position as defined in the health, safety and environmental policies and associated codes of practice.
- To actively promote health and safety awareness of all other employees.
Qualifications:
We are looking for a candidate who has experience of working within a customer facing environment as part of a team. A flexible working demeanour, someone who is highly organised and demonstrates excellent skills.
Customer Service Assistant. Job in Basingstoke LilyLifestyle Jobs employer: United Cerebral Palsy of Georgia
At Thermo Fisher, we pride ourselves on being an exceptional employer, offering a supportive work culture that values collaboration and employee growth. Located in Basingstoke, our Customer Service Assistants benefit from a competitive pay rate, flexible working arrangements, and the opportunity to engage with various departments, ensuring a dynamic and rewarding work experience. Join us to be part of a team that prioritises health and safety while fostering meaningful relationships with customers across the UK.
Contact Details:
United Cerebral Palsy of Georgia Recruitment Team
StudySmarter Expert Advice🤫
We think this is how you could land Customer Service Assistant. Job in Basingstoke LilyLifestyle Jobs
✨Tip Number 1
Network like a pro! Reach out to current or former employees at Thermo Fisher on LinkedIn. A friendly chat can give you insider info and maybe even a referral, which can really boost your chances.
✨Tip Number 2
Prepare for the interview by practising common customer service scenarios. Think about how you'd handle delivery delays or customer complaints. We want you to show off your problem-solving skills and flexibility!
✨Tip Number 3
Dress the part! Even if it’s a virtual interview, looking professional can make a great first impression. It shows you’re serious about the role and respect the company culture.
✨Tip Number 4
Don’t forget to follow up after your interview! A quick thank-you email can keep you fresh in their minds and shows your enthusiasm for the position. Plus, it’s a nice touch that can set you apart from other candidates.
We think you need these skills to ace Customer Service Assistant. Job in Basingstoke LilyLifestyle Jobs
Some tips for your application 🫡
Tailor Your CV:Make sure your CV is tailored to the Customer Service Assistant role. Highlight any relevant experience in customer-facing environments and showcase your organisational skills. We want to see how you can bring value to our team!
Craft a Compelling Cover Letter:Your cover letter is your chance to shine! Use it to explain why you're the perfect fit for this role. Mention specific examples of how you've handled customer queries or complaints in the past, and how you embody our values at StudySmarter.
Showcase Your Communication Skills:As a Customer Service Assistant, communication is key! In your application, demonstrate your ability to maintain good working relationships with customers and other departments. We love seeing candidates who can effectively communicate and resolve issues.
Apply Through Our Website:We encourage you to apply through our website for a smoother process. It helps us keep track of your application and ensures you don’t miss out on any important updates. Plus, it shows you're keen on joining our team!
How to prepare for a job interview at United Cerebral Palsy of Georgia
✨Know the Company Inside Out
Before your interview, take some time to research Thermo Fisher. Understand their values, especially the 4i values mentioned in the job description. This will help you align your answers with what they stand for and show that you're genuinely interested in being part of their team.
✨Prepare for Customer Scenarios
Since this role is all about customer service, think of specific examples from your past experiences where you've successfully handled customer queries or complaints. Be ready to discuss how you resolved issues and maintained good relationships, as this will demonstrate your capability in a customer-facing environment.
✨Show Your Organisational Skills
The job requires excellent organisation, so be prepared to talk about how you manage your tasks and priorities. You might want to share a method or tool you use to stay organised, especially when dealing with multiple customer accounts or queries at once.
✨Ask Insightful Questions
At the end of the interview, don’t forget to ask questions! Inquire about the team dynamics, how they measure success in customer service, or what challenges the team currently faces. This shows your enthusiasm for the role and helps you gauge if it’s the right fit for you.
