At a Glance
- Tasks: Support on-site teams and be the go-to contact for residents during construction projects.
- Company: Reputable construction company known for delivering large-scale building projects.
- Benefits: Competitive salary up to £35,000 plus a comprehensive package.
- Other info: Full-time, site-based role with opportunities for career growth.
- Why this job: Make a real difference in your community while developing valuable skills.
- Qualifications: Strong communication skills and experience in customer-facing roles preferred.
The predicted salary is between 30000 - 35000 £ per year.
Location: Surrey
Hours: Monday to Friday, 8:00am - 5:00pm
Contract: Permanent (full-time, site-based)
We are working with a reputable construction company delivering large-scale building projects who are looking to appoint a Resident Liaison Officer to join their team on a permanent basis. This is a fully site-based role due to the nature of the work, so applicants must be able to commute to site daily (car driver preferred). Salary is paying up to £35,000 + package (depending on experience).
The Role
- You will play a key role in supporting on-site project teams while acting as a central point of contact for residents and stakeholders.
- The position requires strong organisation, communication, and coordination skills to ensure projects run smoothly and residents are kept informed throughout.
Key Responsibilities
- Maintain accurate project records, communication logs, and documentation systems.
- Draft clear and professional correspondence to residents and stakeholders.
- Prepare and distribute bulk communications regarding surveys, appointments, and scheduled works.
- Manage incoming calls and arrange appointments efficiently.
- Engage directly with residents to understand and manage individual needs and expectations.
- Organise and schedule property surveys and access appointments.
- Track and manage appointments, ensuring compliance with site access and security procedures.
- Record, monitor, and report on issues raised by residents, ensuring timely resolution.
- Work collaboratively with site teams to resolve issues and suggest improvements.
- Ensure all processes are carried out in line with health and safety regulations.
- Escalate complex or unresolved matters to senior team members where appropriate.
- Accurately update internal systems with deliveries and ensure supporting documentation is shared with relevant teams.
- Record weekly stock data following site audits and submit to head office.
- Monitor internal task alerts and follow up to ensure actions are completed on time.
- Carry out right-to-work checks for subcontractors in line with compliance requirements.
- Maintain and update site identification records for operatives.
- Collect and track resident satisfaction feedback.
- Work with the project team to review feedback and improve overall service delivery.
Skills & Experience
- Strong written and verbal communication skills.
- Previous experience in a customer-facing or liaison role, ideally within construction, housing, or property environments.
- Ability to manage expectations and handle queries in a professional and calm manner.
- Highly organised with strong attention to detail.
- Able to prioritise workload effectively in a fast-paced environment.
- Confident working on-site alongside operational teams.
- Full UK driving licence and access to a vehicle preferred.
- Proficient in Microsoft Office (Word, Excel, Outlook).
- Experience using document management or project systems (e.g. SharePoint or similar platforms).
Construction Resident Liaison Officer. Job in Basingstoke LilyLifestyle Jobs employer: United Cerebral Palsy of Georgia
Join a reputable construction company in Basingstoke that values its employees and fosters a collaborative work culture. As a Resident Liaison Officer, you will benefit from a competitive salary of up to £35,000 plus a comprehensive package, while enjoying opportunities for professional growth and development within a supportive team environment. With a focus on effective communication and resident satisfaction, this role offers a meaningful way to contribute to large-scale projects that positively impact the community.
Contact Details:
United Cerebral Palsy of Georgia Recruitment Team
StudySmarter Expert Advice🤫
We think this is how you could land Construction Resident Liaison Officer. Job in Basingstoke LilyLifestyle Jobs
✨Tip Number 1
Network like a pro! Reach out to your connections in the construction industry and let them know you're on the hunt for a Resident Liaison Officer role. You never know who might have the inside scoop on job openings or can put in a good word for you.
✨Tip Number 2
Get your hands dirty with some research! Familiarise yourself with the company you're applying to. Knowing their projects and values will help you stand out during interviews and show that you're genuinely interested in being part of their team.
✨Tip Number 3
Practice makes perfect! Prepare for common interview questions related to communication and organisation skills, as these are key for a Resident Liaison Officer. Role-play with a friend or use online resources to boost your confidence.
✨Tip Number 4
Don't forget to apply through our website! We make it super easy for you to submit your application and keep track of your progress. Plus, it shows you're serious about joining our team!
We think you need these skills to ace Construction Resident Liaison Officer. Job in Basingstoke LilyLifestyle Jobs
Some tips for your application 🫡
Tailor Your CV:Make sure your CV is tailored to the Resident Liaison Officer role. Highlight your experience in customer-facing positions and any relevant skills that match the job description. We want to see how you can bring value to our team!
Craft a Compelling Cover Letter:Your cover letter is your chance to shine! Use it to explain why you're the perfect fit for this role. Mention specific experiences that demonstrate your strong communication and organisational skills, as these are key for us.
Showcase Your Communication Skills:Since this role involves a lot of correspondence with residents and stakeholders, make sure your written application reflects your communication prowess. Keep it clear, professional, and engaging – we love a good communicator!
Apply Through Our Website:We encourage you to apply through our website for a smoother process. It helps us keep track of applications and ensures you don’t miss out on any important updates. Plus, it’s super easy!
How to prepare for a job interview at United Cerebral Palsy of Georgia
✨Know Your Role Inside Out
Before the interview, make sure you thoroughly understand the responsibilities of a Resident Liaison Officer. Familiarise yourself with the key tasks mentioned in the job description, like maintaining communication logs and managing resident expectations. This will help you demonstrate your knowledge and show that you're genuinely interested in the role.
✨Showcase Your Communication Skills
Since this role heavily relies on strong communication, prepare examples from your past experiences where you've effectively communicated with residents or stakeholders. Think about how you handled difficult conversations or resolved conflicts, as these stories will highlight your ability to manage expectations and maintain professionalism.
✨Demonstrate Organisation and Attention to Detail
Bring along examples of how you've managed multiple tasks or projects simultaneously. You could mention specific tools or methods you use to stay organised, such as project management software or simple to-do lists. This will reassure the interviewers that you can handle the fast-paced environment of construction projects.
✨Prepare Questions for Them
Interviews are a two-way street, so come prepared with thoughtful questions about the company culture, team dynamics, or specific projects you'll be working on. This not only shows your enthusiasm but also helps you gauge if the company is the right fit for you. Plus, it gives you a chance to engage with the interviewers on a deeper level.
