At a Glance
- Tasks: Manage client contracts, ensuring timely renewals and strong relationships.
- Company: Join a leading company in the Sprinkler industry with a focus on client satisfaction.
- Benefits: Competitive salary, 25 days holiday, pension scheme, and health care benefits.
- Other info: Dynamic role with opportunities for professional growth and development.
- Why this job: Make a real impact by securing ongoing business relationships and improving client retention.
- Qualifications: Experience in contract management or client services, with strong negotiation skills.
The predicted salary is between 35000 - 45000 £ per year.
Summary of Role
You will manage the contract renewal process for clients, ensuring timely renewals, maintaining client relationships, and maximising retention rates. This role combines account management, negotiation skills, and strategic planning to secure ongoing business relationships.
What you will be doing
- Monitor contract expiration dates and create renewal timelines for each client account.
- Prepare renewal proposals, negotiate terms and pricing, and ensure all documentation is accurate and compliant with company policies and industry standards.
- Maintain comprehensive records of all contract modifications and renewal agreements.
- Build and maintain positive relationships with existing clients.
- Serve as the primary point of contact during the renewal process, conduct regular check-ins to assess satisfaction levels, and address concerns that might impact renewal decisions.
- Understand client business needs and how services align with their objectives.
- Analyse contract performance metrics, identify trends in renewal rates, and assess risk factors for non-renewals.
- Generate reports on renewal pipeline status, forecast revenue from renewals, and track key performance indicators such as retention rates and contract value growth.
- Work closely with sales teams to transition new contracts into renewal cycles, coordinate with the commercial team on contract terms and compliance issues, and partner with the account manager to ensure client satisfaction throughout the contract lifecycle.
- Develop strategies to improve renewal rates, identify upsell and cross-sell opportunities during the renewal process, and recommend process improvements to streamline contract management workflows.
What we will need from you
- Proven experience in a contract management, account management, or client services role, ideally within the Sprinkler industry but engineering/construction/FM would also be considered (essential).
- Experience in renewals or a retention role (essential).
- Proven negotiation and persuasive communication ability (essential).
- Excellent organisational skills, attention to detail along with the ability to manage multiple priorities and deadlines simultaneously.
- Proficiency in CRM systems and contract management software (essential).
- Analytical capability to interpret contract data and metrics (essential).
- Exceptional interpersonal skills and customer service focus (essential).
What you can expect in return
- Competitive & negotiable salary depending on experience.
- 25 days holiday plus bank holidays and option to buy 5 days.
- Contributory company pension scheme.
- Life Assurance.
- Health care scheme.
- Hours: 36.5 hours per week (Monday to Thursday 8:40, Friday 8:00).
Required checks
You will be required to undertake a right to work check and may be required to undertake a DBS check as part of your job role at Hall & Kay.
Contracts Manager. Job in Bartley Green LilyLifestyle Jobs employer: United Cerebral Palsy of Georgia
At Hall & Kay, we pride ourselves on being an exceptional employer, offering a supportive work culture that values employee growth and development. Located in Bartley Green, our team enjoys competitive salaries, generous holiday allowances, and a comprehensive benefits package, including a contributory pension scheme and health care options. We foster a collaborative environment where your skills in contract management and client relations can thrive, ensuring you have the tools and opportunities to succeed in your role as a Contracts Manager.
Contact Details:
United Cerebral Palsy of Georgia Recruitment Team
StudySmarter Expert Advice🤫
We think this is how you could land Contracts Manager. Job in Bartley Green LilyLifestyle Jobs
✨Tip Number 1
Network like a pro! Reach out to your connections in the industry, especially those who might know about opportunities in contract management. A friendly chat can sometimes lead to job openings that aren't even advertised.
✨Tip Number 2
Prepare for interviews by practising your negotiation skills. Since this role involves a lot of client interaction and contract discussions, being able to demonstrate your persuasive communication will set you apart from the competition.
✨Tip Number 3
Showcase your analytical skills! Be ready to discuss how you've used data to improve renewal rates or client satisfaction in past roles. This will highlight your ability to align with the company's objectives.
✨Tip Number 4
Don't forget to apply through our website! It’s the best way to ensure your application gets noticed. Plus, we love seeing candidates who are proactive about their job search.
We think you need these skills to ace Contracts Manager. Job in Bartley Green LilyLifestyle Jobs
Some tips for your application 🫡
Tailor Your CV:Make sure your CV highlights your experience in contract management and client services. Use keywords from the job description to show we’re a perfect match for each other!
Craft a Compelling Cover Letter:Your cover letter is your chance to shine! Share specific examples of how you've successfully managed renewals or built client relationships. Let us see your personality and passion for the role.
Show Off Your Skills:Don’t forget to mention your negotiation skills and proficiency with CRM systems. We want to know how you can help us maximise retention rates and improve our processes!
Apply Through Our Website:We encourage you to apply directly through our website. It’s the best way for us to receive your application and ensures you don’t miss out on any important updates!
How to prepare for a job interview at United Cerebral Palsy of Georgia
✨Know Your Contracts Inside Out
Before the interview, make sure you thoroughly understand the contract management process. Familiarise yourself with common terms and conditions, as well as the specific needs of clients in the Sprinkler industry. This will help you demonstrate your expertise and show that you're ready to hit the ground running.
✨Showcase Your Negotiation Skills
Prepare examples of past negotiations where you've successfully secured renewals or improved terms for clients. Be ready to discuss your approach to negotiation and how you handle objections. This will highlight your persuasive communication abilities, which are essential for this role.
✨Demonstrate Your Organisational Skills
Since the role involves managing multiple contracts and deadlines, be prepared to discuss how you stay organised. Share specific tools or methods you use to track contract expiration dates and renewal timelines. This will reassure the interviewer that you can handle the demands of the position.
✨Build Rapport with the Interviewer
Remember, this role is all about maintaining positive client relationships. Use the interview as an opportunity to build rapport with the interviewer. Ask questions about their experiences and share your own insights on client management. This will showcase your interpersonal skills and customer service focus.
