At a Glance
- Tasks: Build relationships with customers, manage orders, and resolve queries in a dynamic environment.
- Company: Established Cambridgeshire company with a focus on integrity and respect.
- Benefits: 25 days leave, early finishes, private healthcare, and profit share bonuses.
- Other info: Enjoy company events and a culture that values your contributions.
- Why this job: Join a supportive team and advance your career while making a real impact.
- Qualifications: Experience in customer support, strong communication skills, and proficiency in Excel.
The predicted salary is between 28000 - 28000 £ per year.
Location: Cambridge
Job Type: Full-time, Permanent
Salary: 28,000pa
Reed Cambridge are delighted to be working with a long established Cambridgeshire company who are seeking a positive, enthusiastic Customer Service Specialist to enhance their team. This role is ideal for someone eager to advance their career in a dynamic environment, utilising strong communication skills to effectively manage internal and external customer interactions.
Day-to-day of the role:
- Build and maintain relationships with existing customers through teams and email, understanding their business needs.
- Respond to customer queries, liaise with relevant departments and provide timely feedback or updates.
- Manage the end-to-end order process including processing changes to purchase orders, scheduling and communicating updates.
- Collaborate with Production and Purchasing teams to ensure timely completion of customer orders, addressing any shortages or escalations.
- Handle administrative tasks such as raising credit or debit notes, maintaining accurate system records (price lists, quotes, RFQs, revisions, customer details, BOM and drawing database).
- Review and update customer order books, process changes and communicate these internally and externally.
- Resolve daily queries related to the successful delivery of goods.
- Assist with sales forecasts, job costings, stock takes and audits.
- Participate in production meetings and suggest solutions to client requests and needs.
Required Skills & Qualifications:
- Highly organised with excellent attention to detail.
- Proven experience in customer support or sales.
- Self-motivated and proactive with strong problem-solving skills.
- High proficiency in Microsoft Excel.
- Ability to work independently or as part of a team in a fast-paced environment.
- Understanding of technical drawings (desirable).
- Experience in a manufacturing environment (desirable).
- Familiarity with SAP (desirable).
Benefits:
- 25 days annual leave plus bank holidays, increasing with long service.
- Early finish at 12:30 pm every Friday.
- Private Healthcare & Dental.
- Income Protection.
- 4X Annual Life Assurance.
- Access to a Discount Platform.
- Enhanced Family Leave.
- Company events.
- Employee Assistance Programme.
- Profit Share Bonus.
- Annual Merit Salary Scheme.
If you want to join a team that values integrity, respect and a relentless drive to succeed please submit your CV detailing your relevant experience and why you are interested in this role.
Customer Service Specialist. Job in Bar Hill LilyLifestyle Jobs employer: United Cerebral Palsy of Georgia
Join a well-established company in Cambridge that prioritises employee growth and a supportive work culture. As a Customer Service Specialist, you will benefit from a competitive salary, generous annual leave, and unique perks such as early finishes on Fridays and private healthcare. This dynamic environment fosters collaboration and innovation, making it an excellent place for those looking to advance their careers while contributing to a team that values integrity and respect.
Contact Details:
United Cerebral Palsy of Georgia Recruitment Team
StudySmarter Expert Advice🤫
We think this is how you could land Customer Service Specialist. Job in Bar Hill LilyLifestyle Jobs
✨Tip Number 1
Network like a pro! Reach out to current employees at the company on LinkedIn or through mutual connections. A friendly chat can give you insider info and might even lead to a referral.
✨Tip Number 2
Prepare for the interview by practising common customer service scenarios. Think about how you'd handle tricky situations or difficult customers, and be ready to share your problem-solving skills.
✨Tip Number 3
Show off your enthusiasm! When you get the chance to speak with the hiring team, let your passion for customer service shine through. They want someone who’s excited about the role and the company.
✨Tip Number 4
Don’t forget to follow up after your interview! A quick thank-you email can keep you fresh in their minds and shows that you’re genuinely interested in the position. Plus, it’s a great way to reiterate your fit for the role.
We think you need these skills to ace Customer Service Specialist. Job in Bar Hill LilyLifestyle Jobs
Some tips for your application 🫡
Tailor Your CV:Make sure your CV reflects the skills and experiences that match the Customer Service Specialist role. Highlight your communication skills and any relevant experience in customer support or sales to catch our eye!
Craft a Compelling Cover Letter:Use your cover letter to tell us why you're excited about this position. Share specific examples of how you've built relationships with customers or solved problems in previous roles – we love hearing your stories!
Show Off Your Organisational Skills:Since being highly organised is key for this role, consider including examples of how you've managed multiple tasks or projects effectively. This will help us see how you can thrive in our fast-paced environment.
Apply Through Our Website:We encourage you to apply directly through our website. It’s the best way for us to receive your application and ensures you’re considered for the role. Plus, it’s super easy!
How to prepare for a job interview at United Cerebral Palsy of Georgia
✨Know the Company Inside Out
Before your interview, take some time to research the company thoroughly. Understand their values, products, and the industry they operate in. This will not only help you answer questions more effectively but also show your genuine interest in the role.
✨Showcase Your Communication Skills
As a Customer Service Specialist, strong communication is key. Prepare examples from your past experiences where you successfully managed customer interactions or resolved issues. Be ready to demonstrate how you can build and maintain relationships with customers.
✨Be Ready for Scenario Questions
Expect to face scenario-based questions that assess your problem-solving skills. Think of situations where you had to handle difficult customers or manage tight deadlines. Practising these scenarios will help you articulate your thought process during the interview.
✨Highlight Your Organisational Skills
Given the role's emphasis on organisation and attention to detail, prepare to discuss how you manage your workload. Share specific tools or methods you use to stay organised, especially when handling multiple tasks like order processing and administrative duties.
