At a Glance
- Tasks: Build relationships with customers and manage their orders efficiently.
- Company: Established Cambridgeshire company with a dynamic work environment.
- Benefits: 25 days leave, early finishes, private healthcare, and profit share bonus.
- Other info: Opportunity to work in a fast-paced environment with great team collaboration.
- Why this job: Join a team that values integrity and offers real career advancement.
- Qualifications: Experience in customer support, strong organisation, and problem-solving skills.
The predicted salary is between 28000 - 28000 £ per year.
Location: Cambridge
Job Type: Full-time, Permanent
Salary: 28,000pa
Reed Cambridge are delighted to be working with a long established Cambridgeshire company who are seeking a positive, enthusiastic Customer Service Specialist to enhance their team. This role is ideal for someone eager to advance their career in a dynamic environment, utilising strong communication skills to effectively manage internal and external customer interactions.
Day-to-day of the role:
- Build and maintain relationships with existing customers through teams and email, understanding their business needs.
- Respond to customer queries, liaise with relevant departments and provide timely feedback or updates.
- Manage the end-to-end order process including processing changes to purchase orders, scheduling and communicating updates.
- Collaborate with Production and Purchasing teams to ensure timely completion of customer orders, addressing any shortages or escalations.
- Handle administrative tasks such as raising credit or debit notes, maintaining accurate system records (price lists, quotes, RFQs, revisions, customer details, BOM and drawing database).
- Review and update customer order books, process changes and communicate these internally and externally.
- Resolve daily queries related to the successful delivery of goods.
- Assist with sales forecasts, job costings, stock takes and audits.
- Participate in production meetings and suggest solutions to client requests and needs.
Required Skills & Qualifications:
- Highly organised with excellent attention to detail.
- Proven experience in customer support or sales.
- Self-motivated and proactive with strong problem-solving skills.
- High proficiency in Microsoft Excel.
- Ability to work independently or as part of a team in a fast-paced environment.
- Understanding of technical drawings (desirable).
- Experience in a manufacturing environment (desirable).
- Familiarity with SAP (desirable).
Benefits:
- 25 days annual leave plus bank holidays, increasing with long service.
- Early finish at 12:30 pm every Friday.
- Private Healthcare & Dental.
- Income Protection.
- 4X Annual Life Assurance.
- Access to a Discount Platform.
- Enhanced Family Leave.
- Company events.
- Employee Assistance Programme.
- Profit Share Bonus.
- Annual Merit Salary Scheme.
If you want to join a team that values integrity, respect and a relentless drive to succeed please submit your CV detailing your relevant experience and why you are interested in this role.
Customer Service Account Operations Specialist. Job in Bar Hill LilyLifestyle Jobs employer: United Cerebral Palsy of Georgia
Join a well-established Cambridgeshire company that prioritises employee growth and a supportive work culture. As a Customer Service Account Operations Specialist, you'll enjoy a range of benefits including 25 days of annual leave, private healthcare, and an early finish every Friday, all while working in a dynamic environment that values integrity and respect. This role offers the perfect opportunity to enhance your career while being part of a team that is committed to success and collaboration.
Contact Details:
United Cerebral Palsy of Georgia Recruitment Team
StudySmarter Expert Advice🤫
We think this is how you could land Customer Service Account Operations Specialist. Job in Bar Hill LilyLifestyle Jobs
✨Tip Number 1
Network like a pro! Reach out to current employees at the company on LinkedIn or through mutual connections. A friendly chat can give you insider info and might even lead to a referral!
✨Tip Number 2
Prepare for the interview by practising common customer service scenarios. Think about how you'd handle tricky situations or difficult customers, and be ready to share your problem-solving skills.
✨Tip Number 3
Show off your enthusiasm! When you get the chance to speak with the hiring team, let your passion for customer service shine through. They want someone who’s excited about the role and the company.
✨Tip Number 4
Don’t forget to follow up after your interview! A quick thank-you email can keep you fresh in their minds and shows that you’re genuinely interested in the position. Plus, it’s a great way to reiterate your fit for the role.
We think you need these skills to ace Customer Service Account Operations Specialist. Job in Bar Hill LilyLifestyle Jobs
Some tips for your application 🫡
Tailor Your CV:Make sure your CV is tailored to the Customer Service Account Operations Specialist role. Highlight your relevant experience in customer support and any skills that match the job description, like your proficiency in Microsoft Excel or experience in a manufacturing environment.
Craft a Compelling Cover Letter:Your cover letter is your chance to shine! Use it to explain why you're excited about this role and how your background makes you a great fit. Be sure to mention your problem-solving skills and your ability to work in a fast-paced environment.
Showcase Your Communication Skills:Since this role involves a lot of interaction with customers and internal teams, make sure to demonstrate your strong communication skills in your application. Use clear and concise language, and don’t forget to mention any experience you have in managing customer queries.
Apply Through Our Website:We encourage you to apply through our website for the best chance of success. It’s super easy, and you’ll be able to submit all your documents in one go. Plus, it shows us you’re really interested in joining our team!
How to prepare for a job interview at United Cerebral Palsy of Georgia
✨Know the Company Inside Out
Before your interview, take some time to research the company thoroughly. Understand their values, products, and the industry they operate in. This will not only help you answer questions more effectively but also show your genuine interest in the role.
✨Showcase Your Communication Skills
As a Customer Service Account Operations Specialist, strong communication is key. Prepare examples of how you've successfully managed customer interactions in the past. Be ready to demonstrate your ability to build relationships and resolve issues efficiently.
✨Be Ready for Scenario Questions
Expect to face scenario-based questions that assess your problem-solving skills. Think about situations where you had to manage customer queries or handle order processes. Use the STAR method (Situation, Task, Action, Result) to structure your responses.
✨Highlight Your Organisational Skills
Given the role's emphasis on organisation and attention to detail, prepare to discuss how you manage your workload. Share specific tools or methods you use to stay organised, especially when juggling multiple tasks like processing orders and liaising with different departments.
