At a Glance
- Tasks: Manage customer relationships and oversee the full order process from enquiry to delivery.
- Company: Join a dynamic team at LilyLifestyle in Bar Hill.
- Benefits: Enjoy 25 days annual leave, private healthcare, and early finishes on Fridays.
- Other info: Opportunities for bonus progression and employee discounts.
- Why this job: Be part of a fast-paced environment where your contributions directly impact customer satisfaction.
- Qualifications: Experience in customer service or sales support with strong organisational skills.
The predicted salary is between 27000 - 28000 £ per year.
An exciting opportunity for a motivated and enthusiastic individual to join a fast‐paced environment, supporting customer service operations. The role involves managing customer relationships and overseeing the full order process from initial enquiry through to delivery.
Key Responsibilities
- Build and maintain strong relationships with customers via email and internal systems
- Manage end‐to‐end order processing, including amendments, rescheduling, returns, and repairs
- Respond to customer enquiries and provide timely updates on order status
- Liaise with internal departments such as Production and Purchasing to ensure on-time delivery
- Monitor and update order schedules, escalating any issues where necessary
- Maintain accurate records across systems (pricing, quotations, customer data, BOMs, and drawings)
- Prepare and update customer quotations and support RFQs
- Raise credit and debit notes where required
- Review and manage the customer order book, ensuring all changes are communicated effectively
- Support stock takes, audits, and sales forecasting activities
- Attend production meetings and contribute to operational planning
- Identify potential issues and propose solutions to improve customer satisfaction and efficiency
Skills & Experience
- Previous experience in a customer service or sales support role
- Strong organisational skills with excellent attention to detail
- Confident communicator with the ability to build relationships
- Proactive, self-motivated, and solution-focused
- Strong IT skills, particularly Microsoft Excel
- Ability to work independently and as part of a team in a fast‐paced environment
- Experience with ERP/CRM systems (e.g. SAP) desirable
- Understanding of technical drawings and manufacturing processes desirable
Benefits
- 25 days annual leave plus bank holidays (increasing with service)
- Early finish on Fridays
- Private healthcare and dental cover
- Life assurance and income protection
- Employee assistance programme
- Bonus and salary progression schemes
- Employee discount platform
- Enhanced family leave
- Company events
Client Relationship Manager. Job in Bar Hill LilyLifestyle Jobs employer: United Cerebral Palsy of Georgia
At LilyLifestyle, we pride ourselves on being an excellent employer, offering a vibrant work culture that fosters collaboration and innovation in Bar Hill. Our commitment to employee growth is evident through our comprehensive benefits package, including private healthcare, generous annual leave, and opportunities for salary progression, ensuring that our team members feel valued and supported in their professional journey.
Contact Details:
United Cerebral Palsy of Georgia Recruitment Team
StudySmarter Expert Advice🤫
We think this is how you could land Client Relationship Manager. Job in Bar Hill LilyLifestyle Jobs
✨Tip Number 1
Network like a pro! Reach out to people in the industry, attend events, and connect on LinkedIn. Building relationships can open doors that a CV just can't.
✨Tip Number 2
Prepare for interviews by researching the company and role. Know their products and services inside out, and think about how your skills can help them improve customer satisfaction.
✨Tip Number 3
Practice your communication skills! As a Client Relationship Manager, you'll need to be confident and clear. Role-play with a friend or use online resources to sharpen your pitch.
✨Tip Number 4
Don't forget to apply through our website! We love seeing candidates who are proactive and engaged. Plus, it shows you're serious about joining our team.
We think you need these skills to ace Client Relationship Manager. Job in Bar Hill LilyLifestyle Jobs
Some tips for your application 🫡
Tailor Your CV:Make sure your CV speaks directly to the role of Client Relationship Manager. Highlight your customer service experience and any relevant skills that match the job description, like your ability to manage relationships and handle order processing.
Craft a Compelling Cover Letter:Your cover letter is your chance to shine! Use it to showcase your enthusiasm for the role and how your previous experiences make you a perfect fit. Don’t forget to mention your proactive approach and strong organisational skills!
Show Off Your IT Skills:Since the job mentions strong IT skills, especially in Microsoft Excel, make sure to include any relevant experience you have with these tools. If you've worked with ERP/CRM systems before, definitely highlight that too!
Apply Through Our Website:We encourage you to apply through our website for a smoother application process. It’s the best way for us to receive your application and get you one step closer to joining our team!
How to prepare for a job interview at United Cerebral Palsy of Georgia
✨Know Your Customer Service Stuff
Make sure you brush up on your customer service skills and experiences. Think of specific examples where you've successfully managed customer relationships or resolved issues. This will show that you understand the role and can hit the ground running.
✨Get Familiar with the Company
Do a bit of homework on the company and its products. Understanding their customer base and how they operate will help you tailor your answers and demonstrate your genuine interest in the role. Plus, it’ll give you some great talking points during the interview!
✨Show Off Your Organisational Skills
Since the role involves managing orders and schedules, be ready to discuss how you stay organised. Share tools or methods you use to keep track of tasks and deadlines. This will highlight your attention to detail and ability to manage multiple responsibilities.
✨Prepare Questions for Them
Interviews are a two-way street! Prepare thoughtful questions about the team dynamics, company culture, or specific challenges they face. This not only shows your enthusiasm but also helps you gauge if the company is the right fit for you.
