At a Glance
- Tasks: Support library activities, assist customers, and help create engaging events.
- Company: Join Surrey Libraries, a community-focused organisation making a difference.
- Benefits: Enjoy 26 days holiday, pension scheme, and wellbeing discounts.
- Other info: Flexible, creative role with opportunities for personal growth.
- Why this job: Be part of a vibrant community hub and inspire others through reading.
- Qualifications: Customer service experience and a passion for community engagement.
The predicted salary is between 23600 - 24100 £ per year.
Based at Banstead Library, the starting salary for this role is 2,650.78 per annum for working 4 hours per week (Saturdays). The full-time equivalent salary is 23,857 per annum. We are looking for an enthusiastic and self‑motivated Weekend Library Assistant to join our dedicated team. You will also be required to work at Epsom, Ewell and Ashtead Libraries.
Libraries are spaces for social interaction, learning, cultural experiences and act as an economic enabler, providing support for local communities and businesses. Surrey's libraries offer vital services to all members of their communities.
Our Offer to You
- 26 days' holiday, rising to 28 days after 2 years' service and 31 days after 5 years' service (pro rata for part time staff)
- Option to buy up to 10 days of additional annual leave
- A generous local government salary related pension
- Up to 5 days of carer's leave and 2 paid volunteering days per year
- Paternity, adoption and dependents leave
- An Employee Assistance Programme (EAP) to support health and wellbeing
- Learning and development hub where you can access a wealth of resources
- Wellbeing and lifestyle discounts including gym, travel, and shopping
- A chance to make a real difference to the lives of our residents.
About the Team
Surrey Libraries hold a unique place in our communities. They provide universal access through a programme of reading, learning digital, health and wellbeing activities. Our vision is for our libraries to become hubs of the community that all are proud of. With excellent customer service at its heart, we need people who share this passion to become more successful.
About the Role
The library is many different things to many different people. Curious readers come looking for their next adventure. Students meet to revise for their exams. Families gather for Storytime and Rhymetime. Special interest groups share their passions and older people access resources and secure their bus pass. Weekend Assistants greet each person with a positive attitude and resilient approach to any request. Customer service is at the forefront of the library service. They are busy, lively places to work, requiring flexibility, creativity, and initiative. This could mean helping someone with a reading recommendation, thinking up new themes for book displays, planning events or assisting people with information and virtual services. Maintaining, presenting, and processing book stock is also a major part of the role. The role may include leading craft events, Rhymetime and Storytime sessions, and assisting with other activities directed at both children and adults. From time to time there will be a need for lone working or single staffing at this and other libraries in the area.
Your Application
In order to be considered for shortlisting, your application will clearly evidence the following criteria and align with our behaviours:
- Proven experience in providing or receiving excellent customer service.
- Evidence of observing or contributing to a community service that made a positive impact.
- Creative ideas for attracting more people to our libraries, aligned with the Surrey Way framework.
Before submitting your application, we recommend you read the job description and our Life at Surrey handbook to get an insight into working at Surrey.
Our Commitment
We are a disability confident employer which means if you have shared a disability on your application form and have evidenced you meet the minimum criteria, we guarantee you an interview. Your skills and experience truly matter to us. From application to your first day, we're committed to supporting you with any adjustments you need, we value inclusion and warmly welcome you to join and help build a workplace where everyone belongs.
Weekend Library Support Assistant. Job in Banstead LilyLifestyle Jobs employer: United Cerebral Palsy of Georgia
Surrey Libraries is an exceptional employer, offering a supportive and inclusive work environment where you can truly make a difference in the community. With generous benefits such as 26 days of holiday, a local government pension, and opportunities for personal development, you'll find a fulfilling role that values your contributions. Join our dedicated team at Banstead Library and enjoy a vibrant workplace that fosters creativity and customer service excellence.
Contact Details:
United Cerebral Palsy of Georgia Recruitment Team
StudySmarter Expert Advice🤫
We think this is how you could land Weekend Library Support Assistant. Job in Banstead LilyLifestyle Jobs
✨Tip Number 1
Get to know the library scene! Visit Banstead Library and other local libraries to understand their vibe. Chat with staff and patrons to gather insights on what makes these spaces special.
✨Tip Number 2
Show off your customer service skills! When you meet potential colleagues or during interviews, share stories of how you've made a positive impact in previous roles. We love seeing that passion for helping others!
✨Tip Number 3
Bring your creativity to the table! Think of fun ideas for events or displays that could attract more visitors to the library. We want to see your enthusiasm for making the library a hub of community activity.
✨Tip Number 4
Apply through our website! It’s the best way to ensure your application gets noticed. Plus, it shows you're keen on joining our team and contributing to the amazing work we do at Surrey Libraries.
We think you need these skills to ace Weekend Library Support Assistant. Job in Banstead LilyLifestyle Jobs
Some tips for your application 🫡
Show Your Customer Service Skills:Make sure to highlight any experience you've got in providing excellent customer service. We want to see how you've made a positive impact in your previous roles, so share those stories!
Get Creative!:Think about some fun and engaging ideas you could bring to the library to attract more visitors. We love creativity, so don’t hold back on sharing your thoughts on themes for book displays or events!
Read the Job Description:Before you hit that submit button, give the job description a good read. It’ll help you tailor your application to what we’re really looking for, and show us you’re genuinely interested in the role.
Apply Through Our Website:We encourage you to apply through our website for a smooth application process. It’s the best way to ensure your application gets to us directly, and we can’t wait to hear from you!
How to prepare for a job interview at United Cerebral Palsy of Georgia
✨Know Your Library Stuff
Familiarise yourself with the services and activities offered at Banstead Library and its surrounding branches. Be ready to discuss how you can contribute to community engagement and suggest creative ideas for events or displays that could attract more visitors.
✨Show Off Your Customer Service Skills
Prepare examples from your past experiences where you provided excellent customer service. Think about situations where you went above and beyond to help someone, as this role is all about making a positive impact on library users.
✨Be Ready for Flexibility
Since the role requires flexibility and creativity, think of scenarios where you've had to adapt quickly to changing situations. Share how you handled unexpected requests or challenges in previous roles, especially in busy environments.
✨Bring Your Enthusiasm
Let your passion for libraries and community service shine through during the interview. Show that you're not just looking for a job, but that you genuinely want to make a difference in people's lives through your work at the library.
