At a Glance
- Tasks: Coordinate technical helpdesk operations and manage service requests for building maintenance.
- Company: Join a dynamic Facilities Management team at LilyLifestyle.
- Benefits: Enjoy a competitive salary, performance reviews, and opportunities for personal development.
- Other info: Collaborative culture with a focus on continuous learning and growth.
- Why this job: Be the central point of contact and make a real difference in facilities management.
- Qualifications: Experience in administration or scheduling within Facilities Management is essential.
The predicted salary is between 30000 - 40000 £ per year.
About the Role
We are seeking a highly organized and proactive Helpdesk Technical Co‑ordinator to join our growing Facilities Management (FM) team. The helpdesk acts as our central nerve centre, handling end‑to‑end workflow processes for all estates, building maintenance, and asset management issues reported by our commercial clients. As the Technical Co‑ordinator, you will be responsible for logging reactive service requests, assessing urgency, allocating tasks to the correct internal engineering teams or external contractor supply chains, and managing workloads through to completion within agreed Service Level Agreements (SLAs).
Key Responsibilities
- Work Order Allocation: Assess incoming client requests, categorize the priority levels based on safety and business impact, and assign tasks to engineers with the correct mechanical, electrical, or structural skillsets.
- CAFM System Administration: Oversee and maintain the Computer‑Aided Facilities Management (CAFM) system, including scheduling Planned Preventative Maintenance (PPM), updating asset registers, and modifying database records.
- Performance Reporting: Run daily and weekly service reports to monitor outstanding tasks, track engineer performance, and proactively chase activities to prevent SLA or KPI breaches.
- Contractor Management: Assist in coordinating external maintenance contracts, monitoring insurance renewals, and ensuring contractor compliance paperwork is updated in the company system.
- Stakeholder Communication: Act as the primary point of contact for engineers, clients, and subcontractors regarding scheduling updates, resource conflicts, or technical system queries.
Person Specification
- Industry Experience: Proven experience working in an administration, coordination, or scheduling role within a Facilities Management (FM) or building services environment.
- Technical Awareness: A strong foundational knowledge of mechanical and electrical (M&E) building services to effectively understand and triage incoming maintenance faults.
- IT Literacy: Proficient in the Microsoft Office Suite (Word, Outlook, and especially advanced Excel for data analysis), alongside experience navigating CAFM, IWMS, or CRM data systems.
- Organization Skills: Exceptional time management and problem‑solving abilities, with the confidence to work under pressure, juggle competing demands, and operate independently without constant oversight.
- Communication: Excellent written and verbal interpersonal skills, comfortable communicating with frontline trade operatives through to company directors and software providers.
Desirable Criteria
- Familiarity working with mobile field devices or PDA engineer‑ticketing systems.
- A basic understanding of statutory compliance regulations relating to commercial plant and building engineering systems.
What We Offer
- Competitive salary and performance reviews.
- Commitment to continuous personal learning and professional development.
- Collaborative, high‑engagement team culture.
If you are an experienced scheduler with Facilities Management & maintenance experience apply online today or contact Astrid Camacho at Branta Recruitment for more information.
Technical Helpdesk Coordinator. Job in Backworth LilyLifestyle Jobs employer: United Cerebral Palsy of Georgia
At LilyLifestyle, we pride ourselves on being an excellent employer, offering a competitive salary and a commitment to continuous personal learning and professional development. Our collaborative and high-engagement team culture fosters growth and innovation, making it an ideal environment for a Technical Helpdesk Coordinator looking to make a meaningful impact in Facilities Management. Located in Backworth, our team enjoys the benefits of a supportive workplace that values both individual contributions and collective success.
Contact Details:
United Cerebral Palsy of Georgia Recruitment Team
StudySmarter Expert Advice🤫
We think this is how you could land Technical Helpdesk Coordinator. Job in Backworth LilyLifestyle Jobs
✨Tip Number 1
Network like a pro! Reach out to your connections in the Facilities Management sector. Let them know you're on the lookout for opportunities, and who knows? They might just have the inside scoop on openings that aren't even advertised yet.
✨Tip Number 2
Prepare for those interviews! Research common questions for Technical Helpdesk Coordinator roles and practice your responses. We recommend using the STAR method (Situation, Task, Action, Result) to structure your answers and showcase your skills effectively.
✨Tip Number 3
Show off your tech-savvy side! Brush up on your knowledge of CAFM systems and Microsoft Office, especially Excel. Being able to demonstrate your proficiency in these areas during an interview can really set you apart from the competition.
✨Tip Number 4
Don't forget to apply through our website! It’s the best way to ensure your application gets seen by the right people. Plus, it shows you're genuinely interested in joining our team at LilyLifestyle.
We think you need these skills to ace Technical Helpdesk Coordinator. Job in Backworth LilyLifestyle Jobs
Some tips for your application 🫡
Tailor Your CV:Make sure your CV highlights relevant experience in administration and coordination, especially within Facilities Management. We want to see how your skills match the job description, so don’t be shy about showcasing your technical awareness and IT literacy!
Craft a Compelling Cover Letter:Your cover letter is your chance to shine! Use it to explain why you’re the perfect fit for the Technical Helpdesk Coordinator role. Mention specific examples of how you've successfully managed workloads or communicated with stakeholders in the past.
Show Off Your Organisation Skills:Since this role requires exceptional time management and problem-solving abilities, make sure to include examples that demonstrate these skills. We love seeing how you’ve juggled competing demands and thrived under pressure!
Apply Through Our Website:We encourage you to apply directly through our website for the best chance of getting noticed. It’s super easy, and we can’t wait to see your application come through!
How to prepare for a job interview at United Cerebral Palsy of Georgia
✨Know Your Stuff
Make sure you brush up on your knowledge of mechanical and electrical systems. Being able to discuss technical issues confidently will show that you understand the role and can effectively triage maintenance faults.
✨Master the CAFM System
Familiarise yourself with Computer-Aided Facilities Management (CAFM) systems. If you have experience with similar software, be ready to share specific examples of how you've used it to manage workflows or improve efficiency in past roles.
✨Show Off Your Organisation Skills
Prepare to discuss how you manage competing demands and prioritise tasks. Think of examples where you successfully juggled multiple responsibilities under pressure, as this is crucial for the Technical Helpdesk Coordinator role.
✨Communicate Like a Pro
Practice your communication skills, both written and verbal. Be ready to demonstrate how you've effectively communicated with various stakeholders in previous roles, from engineers to clients, as this will be key in your new position.
