At a Glance
- Tasks: Lead and enhance B2B service delivery in a fast-paced eCommerce environment.
- Company: Dynamic eCommerce company based in London with a hybrid work model.
- Benefits: Competitive salary up to £90,000 plus bonuses and flexible working options.
- Other info: Join a collaborative team focused on growth and innovation.
- Why this job: Make a real impact by optimising support for B2B partners and driving continuous improvement.
- Qualifications: Proven experience in Service Delivery Management and strong analytical skills.
The predicted salary is between 90000 - 90000 £ per year.
Service Delivery / B2B / ITSM / Service Desk
Company: Ecommerce
Location: London, Hybrid
Salary: up to 90,000 basic + Bonus
About You
You are an experienced and proactive Service Delivery Manager who thrives in a fast-paced, high-growth environment. You bring a strategic mindset and a structured approach to organising internal support processes, with a strong focus on scaling operations for future growth. With excellent communication skills and a deep understanding of B2B & B2C environments, you are confident in optimising technical estates to support both internal teams and external partners, including white-label clients.
About the Role
This is a pivotal leadership role responsible for evolving both the technical estate and support function. While initially focused on enhancing internal service delivery, the primary objective is to build a scalable support framework that enables seamless onboarding and support for external B2B and white-label partners. You will play a key role in driving continuous improvement across service delivery, processes, and workflows, working closely with product teams, developers, and external vendors to ensure consistently high service standards.
Key Responsibilities
- Rebuild and enhance the internal support function with a strong customer-first mindset
- Develop B2B support readiness frameworks, including SLAs, OLAs, and support pathways
- Optimise support coverage through data-driven insights and clear communication
- Standardise ITSM processes (Incident, Request, Problem Management)
- Lead service desk operations, including tooling, reporting, and escalation processes
- Manage procurement, licensing, hardware/software provisioning, and networking
- Support security and risk initiatives in collaboration with senior IT leadership
- Act as a senior escalation point for complex technical issues
- Define and track KPIs, providing performance insights to leadership
- Support change management and SaaS implementation across the business
- Develop knowledge management frameworks and self-service documentation
- Manage relationships with external vendors and B2B partners
Requirements
- Proven experience in Service Delivery Management, ready to step into a leadership role
- Strong background in B2B support environments or white-label platforms
- Demonstrated ability to improve and scale technical operations
- Strong analytical and problem-solving skills under pressure
- Confidence to challenge and influence stakeholders at all levels
- Excellent communication skills, translating technical concepts for non-technical audiences
- Flexibility to support on-call, weekend, or holiday operations as required
B2B Service Delivery Manager. Job in London LilyLifestyle Jobs employer: United Cerebral Palsy of Georgia
At LilyLifestyle, we pride ourselves on being an exceptional employer that fosters a dynamic and inclusive work culture in the heart of London. Our hybrid working model offers flexibility while our commitment to employee growth ensures that you will have ample opportunities for professional development and advancement. Join us to be part of a forward-thinking team that values innovation and collaboration, all while enjoying competitive salaries and performance bonuses.
Contact Details:
United Cerebral Palsy of Georgia Recruitment Team
StudySmarter Expert Advice🤫
We think this is how you could land B2B Service Delivery Manager. Job in London LilyLifestyle Jobs
✨Tip Number 1
Network like a pro! Reach out to your connections in the industry, attend relevant events, and engage with professionals on platforms like LinkedIn. We can’t stress enough how personal connections can open doors to opportunities that aren’t even advertised.
✨Tip Number 2
Prepare for interviews by researching the company and its culture. Understand their B2B service delivery approach and think about how your experience aligns with their needs. We recommend practising common interview questions and having your own questions ready to show your interest.
✨Tip Number 3
Showcase your skills through real-life examples. When discussing your experience, focus on specific achievements that demonstrate your ability to enhance service delivery and optimise processes. We love seeing candidates who can back up their claims with solid evidence!
✨Tip Number 4
Don’t forget to apply through our website! It’s the best way to ensure your application gets noticed. Plus, we’re always looking for proactive individuals who can thrive in a fast-paced environment like ours. Let’s get you that job!
We think you need these skills to ace B2B Service Delivery Manager. Job in London LilyLifestyle Jobs
Some tips for your application 🫡
Tailor Your CV:Make sure your CV speaks directly to the role of Service Delivery Manager. Highlight your experience in B2B environments and any relevant ITSM or SaaS projects you've worked on. We want to see how your skills align with our needs!
Craft a Compelling Cover Letter:Your cover letter is your chance to shine! Use it to explain why you're the perfect fit for this role. Share specific examples of how you've improved service delivery in the past and how you can bring that expertise to us at StudySmarter.
Showcase Your Communication Skills:Since this role requires excellent communication, make sure your application reflects that. Use clear, concise language and avoid jargon. We want to see how you can translate complex ideas into simple terms, just like you would with our clients.
Apply Through Our Website:Don't forget to apply through our website! It’s the best way for us to receive your application and ensures you’re considered for the role. Plus, it shows you’re keen on joining the StudySmarter team!
How to prepare for a job interview at United Cerebral Palsy of Georgia
✨Know Your B2B Inside Out
Make sure you understand the nuances of B2B service delivery. Brush up on key concepts like SLAs, OLAs, and how to optimise support frameworks. Being able to discuss these topics confidently will show that you're not just familiar with the role but are genuinely passionate about it.
✨Showcase Your Leadership Skills
Prepare examples from your past experiences where you've successfully led teams or projects. Highlight how you’ve driven continuous improvement in service delivery and how you’ve managed relationships with external partners. This will demonstrate your readiness for a leadership role.
✨Be Data-Driven
Familiarise yourself with data analytics as it relates to service delivery. Be ready to discuss how you've used data to inform decisions, optimise processes, or improve service standards. This will resonate well with the company's focus on data-driven insights.
✨Communicate Clearly and Effectively
Practice translating technical jargon into layman's terms. You’ll likely need to explain complex concepts to non-technical stakeholders, so being able to communicate clearly is crucial. Consider doing mock interviews to refine this skill before the big day.
