At a Glance
- Tasks: Lead the design and implementation of enterprise-scale contact centre solutions using AWS Connect.
- Company: Join Randstad Technologies, a top recruitment firm in IT & Engineering.
- Benefits: Enjoy a competitive salary, hybrid work model, and opportunities for professional growth.
- Other info: Dynamic role with excellent career advancement opportunities in a collaborative environment.
- Why this job: Make a real impact by architecting innovative contact centre solutions with cutting-edge technology.
- Qualifications: Deep experience with AWS Connect and strong skills in DevOps and CI/CD.
The predicted salary is between 70000 - 90000 £ per year.
Location: London, UK (Hybrid - 2 days/week in office)
Job Type: Full-Time / Contract
The Role
We are seeking an experienced AWS Connect Architect to lead the design and implementation of enterprise-scale contact center solutions. This role is ideal for a specialist who excels at integrating Amazon Connect with complex enterprise ecosystems (ServiceNow/Salesforce) using a DevOps-first approach.
Key Responsibilities
- Architect & Design: Lead end-to-end architecture for Amazon Connect, including IVR design, intelligent call routing, and contact flow automation.
- Integration: Build seamless integrations between AWS Connect and enterprise platforms like ServiceNow and Salesforce using AWS Lambda and API Gateway.
- Automation: Implement "Contact Center as Code" using Terraform or CloudFormation to ensure scalable, repeatable deployments.
- Engineering: Develop microservices-based solutions to enhance contact center functionality and performance monitoring (CloudWatch).
- Collaboration: Partner with stakeholders to translate business requirements into robust technical roadmaps.
Technical Requirements
- Amazon Connect: Deep hands-on experience in architecting and deploying AWS Contact Center solutions.
- AWS Ecosystem: Strong proficiency in Lambda, API Gateway, IAM, and DynamoDB.
- ServiceNow Integration: Proven experience implementing and integrating ServiceNow (ITSM/ITOM) within a contact center environment.
- DevOps & CI/CD: Expert knowledge of CI/CD architecture and Infrastructure as Code (specifically Terraform).
- Architecture Patterns: Strong understanding of SOA, Microservices, and Event-Driven architecture.
Preferred Skills
- Experience with Salesforce Marketing Cloud or Campaign Operations.
- Knowledge of ServiceNow Event Management and Functional Testing.
- Background in telecom technologies (SIP, VoIP, PSTN).
Mandatory Skills
- AWS IaaS CI/CD Architecture
- Performance Monitoring – Cloud Native (AWS CloudWatch, Azure Cloud Monitor)
- Testing SOA and Microservices Based Architecture
- Software Engineering and Design Architecture
AWS Connect Architect. Job in London LilyLifestyle Jobs employer: United Cerebral Palsy of Georgia
At Randstad Technologies Ltd, we pride ourselves on fostering a dynamic and inclusive work culture that empowers our employees to thrive. As an AWS Connect Architect in London, you'll benefit from a hybrid working model, competitive remuneration, and opportunities for professional development within the rapidly evolving IT sector. Join us to be part of a collaborative team that values innovation and supports your career growth in a vibrant city.
Contact Details:
United Cerebral Palsy of Georgia Recruitment Team
StudySmarter Expert Advice🤫
We think this is how you could land AWS Connect Architect. Job in London LilyLifestyle Jobs
✨Tip Number 1
Network like a pro! Reach out to folks in your industry on LinkedIn or at local meetups. We all know that sometimes it’s not just what you know, but who you know that can land you that AWS Connect Architect role.
✨Tip Number 2
Show off your skills! Create a portfolio or GitHub repository showcasing your projects related to AWS Connect and integrations with platforms like ServiceNow and Salesforce. We want to see your hands-on experience in action!
✨Tip Number 3
Prepare for the interview by brushing up on common AWS scenarios and architectural patterns. We recommend practising your responses to technical questions and having a few examples ready that highlight your experience with CI/CD and Infrastructure as Code.
✨Tip Number 4
Don’t forget to apply through our website! It’s the best way to ensure your application gets seen by the right people. Plus, we love seeing candidates who take that extra step to connect with us directly.
We think you need these skills to ace AWS Connect Architect. Job in London LilyLifestyle Jobs
Some tips for your application 🫡
Tailor Your CV:Make sure your CV highlights your experience with AWS Connect and related technologies. We want to see how your skills align with the role, so don’t be shy about showcasing your achievements in architecting contact centre solutions!
Craft a Compelling Cover Letter:Your cover letter is your chance to shine! Use it to explain why you’re the perfect fit for the AWS Connect Architect role. Share specific examples of your past work and how it relates to the responsibilities outlined in the job description.
Showcase Your Technical Skills:We’re looking for someone with a strong grasp of AWS services and integration techniques. Be sure to mention your hands-on experience with tools like Terraform, Lambda, and API Gateway. The more relevant details you provide, the better!
Apply Through Our Website:Don’t forget to submit your application through our website! It’s the best way for us to receive your details and ensure they get into the right hands. Plus, it shows you’re serious about joining our team!
How to prepare for a job interview at United Cerebral Palsy of Georgia
✨Know Your AWS Connect Inside Out
Make sure you’re well-versed in AWS Connect and its features. Brush up on IVR design, intelligent call routing, and contact flow automation. Being able to discuss these topics confidently will show that you’re the right fit for the role.
✨Showcase Your Integration Skills
Prepare examples of how you've integrated AWS Connect with platforms like ServiceNow or Salesforce. Highlight your experience with AWS Lambda and API Gateway, as this will demonstrate your ability to build seamless integrations.
✨Emphasise Your DevOps Knowledge
Since the role requires a DevOps-first approach, be ready to discuss your experience with CI/CD architecture and Infrastructure as Code, particularly using Terraform. Share specific projects where you’ve implemented 'Contact Center as Code' to showcase your expertise.
✨Collaborate and Communicate
This role involves working closely with stakeholders, so prepare to discuss how you translate business requirements into technical roadmaps. Practice articulating your thought process clearly, as effective communication is key in this position.
