At a Glance
- Tasks: Manage customer bookings and ensure smooth vehicle service experiences.
- Company: Join a dynamic automotive team in Swindon with a focus on customer satisfaction.
- Benefits: Competitive hourly rate, flexible hours, and a supportive work environment.
- Other info: Fast-paced role with opportunities for growth and development.
- Why this job: Be the face of exceptional service and make a real difference for customers.
- Qualifications: Experience in customer service and strong communication skills required.
The predicted salary is between 30000 - 40000 £ per year.
Location: Swindon
Hourly Rate: £12.71 per hour
Hours: Monday to Friday, 25 hours per week (between 06:00 - 18:30)
Tru Talent is looking for an experienced Service Advisor to join our client at their Swindon site. This is a fantastic opportunity for someone who is passionate about delivering an exceptional customer experience, while confidently managing service and repair bookings to maximise workshop efficiency.
The Role
As a Service Advisor, you will play a key role in managing the full customer journey from initial booking through to vehicle collection. You will ensure all service and repair work is scheduled effectively, keeping both customers and the workshop running smoothly and efficiently. You will bring a strong customer-focused approach, combined with a commercial mindset, actively promoting aftersales services and ensuring the workshop operates at full capacity.
Key Responsibilities of the Service Advisor
- Deliver outstanding customer service at all times, ensuring high levels of customer satisfaction
- Manage workshop loading and ensure schedules are accurate and up to date
- Proactively communicate with customers, providing regular updates on vehicle progress
- Book vehicles in, ensuring appointments suit both the customer and workshop capacity
- Accurately identify customer requirements and provide fully inclusive cost estimates
- Produce job cards, invoices, estimates, and all related documentation accurately
- Clearly explain work carried out and identify opportunities for additional sales
- Raise warranty job cards in line with manufacturer policies and procedures
- Accurately record all work, identifying retail, warranty, internal and non-chargeable repairs
- Liaise closely with the Parts Department to ensure parts availability
About You
- Previous experience in a Service Advisor or similar customer-facing role
- Strong communication and organisational skills
- A proactive and customer-focused approach
- Ability to work efficiently in a fast-paced environment
- Commercial awareness with the ability to identify upselling opportunities
Automotive Service Consultant. Job in Stanton Fitzwarren LilyLifestyle Jobs employer: United Cerebral Palsy of Georgia
At Tru Talent, we pride ourselves on being an exceptional employer, offering a supportive work culture that values customer service excellence and employee growth. Located in the vibrant area of Swindon, our team enjoys a flexible working schedule with competitive pay, alongside opportunities for professional development and a collaborative environment that fosters innovation and teamwork.
Contact Details:
United Cerebral Palsy of Georgia Recruitment Team
StudySmarter Expert Advice🤫
We think this is how you could land Automotive Service Consultant. Job in Stanton Fitzwarren LilyLifestyle Jobs
✨Tip Number 1
Get to know the company! Research LilyLifestyle and their values. When you walk in for that interview, you want to show them you’re not just another candidate but someone who genuinely cares about what they do.
✨Tip Number 2
Practice your customer service scenarios. As a Service Advisor, you'll need to handle various situations with ease. Role-play with a friend or family member to get comfortable with common questions and challenges you might face.
✨Tip Number 3
Dress the part! First impressions matter, so make sure you look professional yet approachable. A smart outfit can help convey your commitment to delivering exceptional customer experiences.
✨Tip Number 4
Follow up after your interview! A quick thank-you email can go a long way. It shows your enthusiasm for the role and keeps you fresh in their minds as they make their decision.
We think you need these skills to ace Automotive Service Consultant. Job in Stanton Fitzwarren LilyLifestyle Jobs
Some tips for your application 🫡
Tailor Your CV:Make sure your CV highlights your experience as a Service Advisor or in similar roles. We want to see how your skills match the job description, so don’t be shy about showcasing your customer service and organisational abilities!
Craft a Compelling Cover Letter:Your cover letter is your chance to shine! Use it to explain why you’re passionate about delivering exceptional customer experiences and how you can contribute to our team. Keep it friendly and professional, just like we do at StudySmarter.
Show Off Your Communication Skills:As a Service Advisor, strong communication is key. In your application, give examples of how you've effectively communicated with customers in the past. This will help us see that you can keep our customers updated and satisfied!
Apply Through Our Website:We encourage you to apply directly through our website. It’s the easiest way for us to receive your application and ensures you don’t miss out on any important updates. Plus, we love seeing applications come in through our own platform!
How to prepare for a job interview at United Cerebral Palsy of Georgia
✨Know Your Stuff
Make sure you brush up on your knowledge of automotive services and repairs. Familiarise yourself with common customer queries and the types of services offered. This will help you answer questions confidently and show that you're genuinely interested in the role.
✨Showcase Your Customer Service Skills
Prepare examples from your past experiences where you've delivered exceptional customer service. Think about how you managed difficult situations or went above and beyond for a customer. This will demonstrate your customer-focused approach, which is crucial for the Service Advisor role.
✨Practice Your Communication
As a Service Advisor, clear communication is key. Practice explaining complex information in simple terms. You might even want to role-play with a friend to get comfortable with discussing service options and upselling additional services.
✨Be Ready to Discuss Efficiency
Since managing workshop efficiency is part of the job, be prepared to discuss how you would handle scheduling and workload management. Think about strategies you've used in the past to keep things running smoothly and how you can apply them in this new role.
