At a Glance
- Tasks: Provide top-notch customer service and manage service bookings in a busy dealership.
- Company: Reputable car dealership in Sidcup, known for its professional team.
- Benefits: Competitive salary up to £32,000, OTE £40,000, plus 22 days holiday.
- Other info: Opportunities for upselling and building strong customer relationships.
- Why this job: Join a supportive team and enhance your career in the automotive industry.
- Qualifications: Experience as a Service Advisor and exceptional customer service skills required.
The predicted salary is between 32000 - 40000 £ per year.
Our client, a reputable and well-established car dealership in Sidcup, Kent, is seeking an experienced Service Advisor to join their professional team. This is a fantastic opportunity for a skilled automotive professional to work in a customer-focused environment, offering a competitive salary package with excellent earning potential.
Benefits
- Competitive basic salary of up to 32,000 per annum
- OTE approximately 40,000 including bonuses
- 22 days holiday plus bank holidays
- Working hours from 8am to 6pm, Monday to Friday
- One in three Saturday mornings on a rota basis
- Use of dealership management systems including Drive and Kerridge
- Opportunities to increase earnings through upselling, service plans, and extended warranties
- Supportive team environment within a reputable dealership
Duties of a Service Advisor
- Providing outstanding customer service as the primary point of contact for service department clients
- Managing service bookings and advising customers on additional work and services
- Upselling extra services such as service plans, warranties, and maintenance packages
- Achieving customer satisfaction scores of 800 - 1,000 through effective interactions
- Collaborating with workshop and parts departments to facilitate efficient service delivery
- Maintaining accurate records within the dealership management system (DMS)
- Building strong relationships with customers to encourage repeat business and loyalty
Requirements of a Service Advisor
- Proven experience as a Service Advisor within the automotive industry
- Exceptional customer service skills with a professional manner
- Strong organisational and communication abilities
- Ability to upsell services to maximise customer satisfaction and dealership revenue
- Knowledge of DMS systems, such as Drive and Kerridge, is advantageous
- Confident, personable, with a focus on delivering high-quality service
If you are a dedicated Service Advisor with the relevant experience looking to advance your career within a busy dealership environment, we would love to hear from you.
Automotive Service Advisor. Job in Sidcup LilyLifestyle Jobs employer: United Cerebral Palsy of Georgia
Join a reputable car dealership in Sidcup, where your skills as an Automotive Service Advisor will be valued in a supportive and customer-focused environment. With a competitive salary package, opportunities for bonuses, and a commitment to employee growth, this role offers a rewarding career path alongside a dedicated team that prioritises exceptional service and customer satisfaction.
Contact Details:
United Cerebral Palsy of Georgia Recruitment Team
StudySmarter Expert Advice🤫
We think this is how you could land Automotive Service Advisor. Job in Sidcup LilyLifestyle Jobs
✨Tip Number 1
Network like a pro! Reach out to your connections in the automotive industry, attend local events, and don’t be shy about letting people know you’re on the hunt for a Service Advisor role. You never know who might have the inside scoop on job openings!
✨Tip Number 2
Prepare for interviews by brushing up on your customer service skills. Think of examples from your past experiences where you’ve gone above and beyond for customers. This will show potential employers that you’re not just about the basics but are ready to deliver outstanding service.
✨Tip Number 3
Practice makes perfect! Conduct mock interviews with friends or family to get comfortable talking about your experience and how it relates to the role of a Service Advisor. The more you practice, the more confident you’ll feel when it’s time to shine.
✨Tip Number 4
Don’t forget to apply through our website! We’ve got loads of great opportunities waiting for you, and applying directly can sometimes give you an edge. Plus, it’s super easy to keep track of your applications all in one place!
We think you need these skills to ace Automotive Service Advisor. Job in Sidcup LilyLifestyle Jobs
Some tips for your application 🫡
Tailor Your CV:Make sure your CV is tailored to the Service Advisor role. Highlight your experience in the automotive industry and any customer service achievements. We want to see how you can bring value to our team!
Craft a Compelling Cover Letter:Your cover letter is your chance to shine! Use it to explain why you're the perfect fit for this role. Share specific examples of how you've excelled in customer service and upselling in previous positions.
Showcase Your Skills:Don’t forget to mention your knowledge of DMS systems like Drive and Kerridge. If you have any certifications or training relevant to the automotive industry, make sure to include those too. We love seeing candidates who are proactive about their skills!
Apply Through Our Website:We encourage you to apply through our website for a smoother application process. It helps us keep everything organised and ensures your application gets the attention it deserves. We can't wait to hear from you!
How to prepare for a job interview at United Cerebral Palsy of Georgia
✨Know Your Stuff
Make sure you brush up on your knowledge of automotive service processes and the specific systems mentioned in the job description, like Drive and Kerridge. Being able to discuss these confidently will show that you're not just a candidate, but a knowledgeable professional ready to hit the ground running.
✨Customer Service is Key
Since this role is all about providing outstanding customer service, prepare examples from your past experiences where you excelled in this area. Think about how you handled difficult customers or upsold services effectively. This will demonstrate your ability to maintain high customer satisfaction scores.
✨Show Your Organisational Skills
As a Service Advisor, you'll need to manage bookings and collaborate with different departments. Bring along examples of how you've successfully organised tasks or projects in the past. This will highlight your strong organisational abilities and your readiness to work in a busy dealership environment.
✨Build Rapport
During the interview, focus on building a connection with your interviewer. Be personable and confident, as this reflects the qualities they’re looking for in a Service Advisor. Ask questions about the team and dealership culture to show your interest in becoming part of their supportive environment.
