At a Glance
- Tasks: Support housing income processes and ensure a positive customer experience.
- Company: Redditch Borough Council, committed to community service and support.
- Benefits: Competitive hourly rate, hybrid working, and valuable experience in local government.
- Other info: Join a supportive team with opportunities for professional growth.
- Why this job: Make a difference in the community while developing your financial skills.
- Qualifications: Experience in finance or customer service, with strong data analysis skills.
The predicted salary is between 28 - 29 £ per hour.
Hourly rate: 14.13
Working hours: 37 Monday-Friday
Location: Woodrow Centre, Redditch B98 7RY / Hybrid 3 days
Contract: 3 months
Opus People Solutions are recruiting on behalf of Redditch Borough Council for a Charges Advisor to support the Housing Income department with the delivery of the service charging process to tenants and leaseholders.
Responsibilities will include:
- Service charge administration related complaints and queries from customers ensuring that the customer experience is positive, professional and compliant, within set timescales
- Support the annual rent and service charge setting process to ensure that estimates and actuals are comprehensive and accurate
- With support and direction from Officers and Managers, you will be responsible for the collection and enforcement of former tenant charges and housing debts, including write off proposals where required
- Analyse data and ensure charges are accurately applied to accounts and invoiced
- Support investigations resultant from appeals, complaints, and enquiries and in the event of legal challenge, Judicial Review or Ombudsman Enquiry
What we're looking for:
- Experience of working in a financial, accounting, or income service
- Knowledge and experience of using and interpreting data and customer accounts to provide advice
- Knowledge of housing legislation or debt recovery
Housing Income Charges Advisor. Job in Astwood Bank LilyLifestyle Jobs employer: United Cerebral Palsy of Georgia
Redditch Borough Council is an excellent employer, offering a supportive work culture that prioritises employee development and community impact. As a Housing Income Charges Advisor, you will benefit from a competitive hourly rate, flexible hybrid working arrangements, and the opportunity to contribute to meaningful projects that enhance the lives of local residents in Astwood Bank. With a focus on professional growth and a commitment to delivering exceptional service, this role provides a rewarding environment for those looking to make a difference.
Contact Details:
United Cerebral Palsy of Georgia Recruitment Team
StudySmarter Expert Advice🤫
We think this is how you could land Housing Income Charges Advisor. Job in Astwood Bank LilyLifestyle Jobs
✨Tip Number 1
Network like a pro! Reach out to people in the housing and finance sectors on LinkedIn or at local events. You never know who might have the inside scoop on job openings or can put in a good word for you.
✨Tip Number 2
Prepare for interviews by researching Redditch Borough Council and their housing policies. Show them you’re not just another candidate; you’re genuinely interested in their mission and how you can contribute.
✨Tip Number 3
Practice your responses to common interview questions, especially those related to customer service and financial processes. We want you to feel confident and ready to impress!
✨Tip Number 4
Don’t forget to apply through our website! It’s the best way to ensure your application gets seen by the right people. Plus, we love seeing familiar faces from our community!
We think you need these skills to ace Housing Income Charges Advisor. Job in Astwood Bank LilyLifestyle Jobs
Some tips for your application 🫡
Tailor Your CV:Make sure your CV is tailored to the Housing Income Charges Advisor role. Highlight any relevant experience in financial services or customer account management, and don’t forget to mention your knowledge of housing legislation!
Craft a Compelling Cover Letter:Your cover letter is your chance to shine! Use it to explain why you’re the perfect fit for the role. Mention specific experiences that relate to the responsibilities listed in the job description, like handling service charge queries or working with data.
Showcase Your Skills:Don’t just list your skills; show us how you’ve used them! If you have experience with data analysis or customer service, provide examples of how you’ve successfully applied these skills in past roles.
Apply Through Our Website:We encourage you to apply through our website for a smoother application process. It’s quick and easy, and ensures your application gets to the right place without any hiccups!
How to prepare for a job interview at United Cerebral Palsy of Georgia
✨Know Your Numbers
Since the role involves financial aspects and data analysis, brush up on your knowledge of housing legislation and debt recovery. Be prepared to discuss how you've used data in previous roles to support decision-making or resolve issues.
✨Customer Service is Key
This position requires a positive customer experience. Think of examples where you've handled complaints or queries effectively. Show that you can maintain professionalism even in challenging situations.
✨Familiarise Yourself with the Role
Read through the job description thoroughly and understand the responsibilities. Prepare specific examples from your past work that align with the tasks mentioned, like service charge administration or handling tenant queries.
✨Ask Insightful Questions
At the end of the interview, have a few questions ready about the team dynamics or the challenges the Housing Income department faces. This shows your genuine interest in the role and helps you assess if it's the right fit for you.
