At a Glance
- Tasks: Guide customers through their journey and resolve issues with professionalism.
- Company: Join a friendly and supportive team at a busy Head Office in Redditch.
- Benefits: Earn £28,000 per year with opportunities for career growth and development.
- Other info: Office hours are Monday to Friday, 9am to 5pm.
- Why this job: Make a real impact in a fast-paced environment while helping customers.
- Qualifications: Experience in customer service and excellent communication skills required.
The predicted salary is between 28000 - 28000 £ per year.
Customer Service Advisor Redditch, Worcestershire (Office-based) Full-time Permanent Salary: £28,000 per annum
Are you an excellent communicator with a passion for customer service? We are looking for a Customer Service Advisor to join our clients busy Head Office team in Redditch. You will be responsible for guiding customers through their journey from start to finish ensuring everything runs smoothly and any issues are resolved quickly and professionally.
Key Responsibilities- Act as the main point of contact for customers during their journey
- Deliver first-class customer service with empathy and professionalism
- Make daily outbound calls to update customers and contractors
- Liaise with project managers to ensure smooth progress on all jobs
- Accurately record updates, queries, and resolutions on the CRM system
- Track and monitor progress of projects and complaint resolutions
- Collect outstanding balances once work is complete
- Support the wider customer service team to resolve issues efficiently
- Communicate clearly via phone, email, and letter
- Maintain a professional and positive image for the company
- Previous experience in a customer-facing or customer engagement role
- Excellent communication and interpersonal skills
- A caring, customer-focused approach with great attention to detail
- Ability to stay organised and manage multiple priorities under pressure
- Confident with Microsoft Office and Outlook
- Experience with payment collection or processing finance paperwork
- Competitive salary of £28,000 per annum
- Office hours Monday to Friday 9am to 5pm
- Join a friendly, supportive, and customer-focused team
- Work in a fast-paced, rewarding environment where you can make a real impact
- Opportunities for career growth and professional development
Interested? If you’re passionate about helping customers and take pride in delivering great service, we’d love to hear from you. Apply now to join our clients growing team.
Customer Service Advisor. Job in Astwood Bank LilyLifestyle Jobs employer: United Cerebral Palsy of Georgia
Join our dynamic team in Redditch as a Customer Service Advisor, where you'll thrive in a supportive and friendly work environment. We prioritise employee growth with opportunities for professional development, all while offering a competitive salary and a chance to make a real impact in customer service. Experience the satisfaction of guiding customers through their journey and resolving issues with empathy and professionalism.
Contact Details:
United Cerebral Palsy of Georgia Recruitment Team
StudySmarter Expert Advice🤫
We think this is how you could land Customer Service Advisor. Job in Astwood Bank LilyLifestyle Jobs
✨Tip Number 1
Get to know the company! Research LilyLifestyle and understand their values and customer service approach. This will help you tailor your conversations and show that you're genuinely interested in being part of their team.
✨Tip Number 2
Practice your communication skills! Since this role is all about connecting with customers, try role-playing different scenarios with friends or family. This will boost your confidence and help you handle various situations smoothly.
✨Tip Number 3
Be proactive during the interview! Prepare questions that show your enthusiasm for the role and the company. Asking about their customer service strategies or team dynamics can really set you apart from other candidates.
✨Tip Number 4
Don’t forget to follow up! After your interview, send a quick thank-you email expressing your appreciation for the opportunity. It’s a simple gesture that can leave a lasting impression and keep you top of mind.
We think you need these skills to ace Customer Service Advisor. Job in Astwood Bank LilyLifestyle Jobs
Some tips for your application 🫡
Show Your Passion for Customer Service:When writing your application, let your enthusiasm for customer service shine through. Share specific examples of how you've gone above and beyond for customers in the past. We want to see that you genuinely care about helping others!
Tailor Your Application:Make sure to customise your application to match the job description. Highlight your relevant experience and skills that align with what we're looking for. This shows us that you've done your homework and are serious about joining our team.
Keep It Professional Yet Friendly:While we love a casual vibe, remember to maintain professionalism in your written application. Use clear language and avoid slang, but don’t be afraid to let your personality shine through. We’re looking for someone who can communicate effectively and connect with customers!
Apply Through Our Website:We encourage you to apply directly through our website. It’s the easiest way for us to receive your application and ensures it gets into the right hands. Plus, you’ll find all the details you need to make your application stand out!
How to prepare for a job interview at United Cerebral Palsy of Georgia
✨Know the Role Inside Out
Before your interview, make sure you thoroughly understand the Customer Service Advisor role. Familiarise yourself with the key responsibilities and think about how your previous experience aligns with them. This will help you answer questions confidently and show that you're genuinely interested in the position.
✨Showcase Your Communication Skills
As a Customer Service Advisor, excellent communication is crucial. During the interview, practice clear and concise responses. Use examples from your past experiences to demonstrate how you've effectively communicated with customers or resolved issues. This will highlight your interpersonal skills and customer-focused approach.
✨Prepare for Scenario Questions
Expect scenario-based questions that assess your problem-solving abilities. Think of specific situations where you successfully handled customer complaints or managed multiple priorities under pressure. Prepare a few STAR (Situation, Task, Action, Result) stories to illustrate your skills and experience.
✨Ask Insightful Questions
At the end of the interview, don’t forget to ask questions! This shows your interest in the company and the role. You might ask about the team dynamics, opportunities for professional development, or how success is measured in the position. It’s a great way to engage with the interviewer and leave a positive impression.
