At a Glance
- Tasks: Support tenants with service charge queries and ensure accurate billing.
- Company: Join a dynamic team at LilyLifestyle in Redditch.
- Benefits: Competitive hourly rate, hybrid work, and supportive environment.
- Other info: Great opportunity for career growth in a friendly workplace.
- Why this job: Make a difference in housing services while developing your skills.
- Qualifications: Experience in finance or customer service is a plus.
The predicted salary is between 29000 - 30000 £ per year.
Hourly rate: 14.13
Working hours: 37 Monday-Friday
Location: Woodrow Centre, Redditch B98 7RY/ Hybrid 3 days
Contract: 3 months
Charges Advisor to support the Housing Income department with the delivery of the service charging process to tenants and leaseholders.
Responsibilities will include:
- Service charge administration related complaints and queries from customers ensuring that the customer experience is positive, professional and compliant, within set timescales.
- Support the annual rent and service charge setting process to ensure that estimates and actuals are comprehensive and accurate.
- With support and direction from Officers and Managers, you will be responsible for the collection and enforcement of former tenant charges and housing debts, including write off proposals where required.
- Analyse data and ensure charges are accurately applied to accounts and invoiced.
- Support investigations resultant from appeals, complaints, and enquiries and in the event of legal challenge, Judicial Review or Ombudsman Enquiry.
What we're looking for:
- Experience of working in a financial, accounting, or income service.
- Knowledge and experience of using and interpreting data and customer accounts to provide advice.
- Knowledge of housing legislation or debt recovery.
Charges Advisor. Job in Astwood Bank LilyLifestyle Jobs employer: United Cerebral Palsy of Georgia
As a Charges Advisor at the Woodrow Centre in Redditch, you will join a supportive and dynamic team dedicated to delivering exceptional service to tenants and leaseholders. Our hybrid working model promotes a healthy work-life balance, while our commitment to employee development ensures you have ample opportunities for growth and advancement within the Housing Income department. With a focus on professionalism and customer satisfaction, we foster a positive work culture that values your contributions and encourages collaboration.
Contact Details:
United Cerebral Palsy of Georgia Recruitment Team
StudySmarter Expert Advice🤫
We think this is how you could land Charges Advisor. Job in Astwood Bank LilyLifestyle Jobs
✨Tip Number 1
Network like a pro! Reach out to people in the housing and finance sectors on LinkedIn or at local events. You never know who might have the inside scoop on job openings or can put in a good word for you.
✨Tip Number 2
Prepare for interviews by brushing up on your knowledge of housing legislation and debt recovery. We recommend practising common interview questions related to service charge administration and customer service scenarios to show you're ready to tackle the role.
✨Tip Number 3
Don’t just apply anywhere; focus on roles that excite you! Use our website to find jobs that match your skills and interests, like the Charges Advisor position. Tailor your approach to each application to stand out.
✨Tip Number 4
Follow up after interviews! A quick thank-you email can leave a lasting impression. It shows your enthusiasm for the role and keeps you fresh in their minds as they make their decision.
We think you need these skills to ace Charges Advisor. Job in Astwood Bank LilyLifestyle Jobs
Some tips for your application 🫡
Tailor Your CV:Make sure your CV highlights your experience in financial services and customer account management. We want to see how your skills match the role of Charges Advisor, so don’t be shy about showcasing relevant achievements!
Craft a Compelling Cover Letter:Your cover letter is your chance to shine! Use it to explain why you’re passionate about supporting tenants and leaseholders. We love seeing genuine enthusiasm for the role, so let your personality come through.
Showcase Your Data Skills:Since the role involves analysing data and ensuring accurate charges, make sure to mention any experience you have with data interpretation. We’re looking for someone who can confidently handle numbers and provide insightful advice.
Apply Through Our Website:We encourage you to apply directly through our website. It’s the easiest way for us to receive your application and ensures you’re considered for the role. Plus, it shows you’re keen on joining our team!
How to prepare for a job interview at United Cerebral Palsy of Georgia
✨Know Your Numbers
As a Charges Advisor, you'll be dealing with financial data and customer accounts. Brush up on your numerical skills and be ready to discuss how you've used data in previous roles. Think about specific examples where you interpreted data to resolve issues or improve processes.
✨Understand Housing Legislation
Familiarise yourself with relevant housing legislation and debt recovery processes. This knowledge will not only help you answer questions confidently but also demonstrate your commitment to the role. Consider preparing a few key points or recent changes in legislation that could impact service charges.
✨Customer Service is Key
The job involves handling complaints and queries, so be prepared to showcase your customer service skills. Think of instances where you turned a negative experience into a positive one for a customer. Highlight your ability to remain professional and empathetic under pressure.
✨Prepare for Scenario Questions
Expect scenario-based questions that assess your problem-solving abilities. Practice responding to hypothetical situations related to service charge administration or debt recovery. Use the STAR method (Situation, Task, Action, Result) to structure your answers effectively.
