At a Glance
- Tasks: Lead a team to deliver exceptional customer service and ensure smooth club operations.
- Company: Join Buzz Bingo, a vibrant and fun workplace in Enfield.
- Benefits: Enjoy competitive salary, wellness apps, training opportunities, and generous leave.
- Other info: Great career growth potential and a supportive team culture.
- Why this job: Make a real impact in a lively environment while developing your leadership skills.
- Qualifications: Experience in managing teams and a passion for customer service.
The predicted salary is between 31000 - 31000 £ per year.
We have an exciting opportunity for an Assistant Manager to join us here at Buzz Bingo Enfield. This role is working full time, 40 hours per week. You must be flexible to work within the hours of the business. This role has a salary of up to £31,000 per year depending on experience.
The Role You’ll Play
As Assistant Manager also known as our Club Operations Manager, you will play a key part in ensuring consistent delivery of the Buzz Bingo Brand Values and a culture of exceptional customer service at each point of the customer journey. You will lead and support your team to coordinate activities and recognise those who go the extra mile.
Hit the Jackpot with Our Benefits
- A physical and mental wellbeing app for you and your family, providing fast remote access to a GP for advice and more
- Thrive App for your mental wellbeing, approved by the NHS
- Buzz Brights Apprenticeships
- Buzz Brilliance Awards
- Employee Recognition Scheme
- Buzz Learning, our digital learning platform with access to 100s of online courses
- In‑house training: IOSH, First Aid, Fire Safety, Gamcare and more
- Access to Trained Mental Health Advocates for advice on your wellbeing
- 5 weeks Annual Leave plus Public Holidays (prorated for part‑time colleagues)
- Buy Holidays Salary Sacrifice Scheme opportunity to buy an extra week of holiday (if eligible)
- Staff discount: 50% off bingo tickets, food & soft drinks
- Refer a Friend Scheme
- Life Assurance
- Pension Scheme
Your Responsibilities as Part of Our Team
- Assist the General/Deputy Manager in ensuring consistent delivery of the customer experience at each point in the journey
- Take responsibility for overall club performance in the absence of the General Manager or Deputy Manager
- Seek opportunities to recognise and appreciate those who go the extra mile
- Deliver a culture of exceptional customer service by coaching and encouraging team members to drive service levels in every session
- Ensure adequate staffing levels in each area to maximise customer service throughout the day
- Resolve all customer complaints immediately, using feedback to improve future service delivery
- Deliver an exceptional food and beverage offering, ensuring quality and service are outstanding
- Create a safer gambling environment for all customers and colleagues across all channels (online, in club and live)
The Winning Combination We’re Looking For
- Previous experience managing a team in a face‑to‑face customer service role, ideally within leisure, gaming, hospitality, or retail
- Evidence of bringing business awareness to decision‑making and understanding commercial drivers
- Evidence of setting an example for customer service and interaction on the floor
- Self‑awareness and openness to constructive feedback
- Commitment to your own and others’ development
- Demonstrated performance‑management capability
- Evidence of managing and driving new initiatives through others
- Evidence of leading and coaching a team to deliver exceptional customer service
Assistant Manager. Job in London LilyLifestyle Jobs employer: United Cerebral Palsy of Georgia
At Buzz Bingo Enfield, we pride ourselves on being an exceptional employer that values the wellbeing and development of our team. With a strong focus on employee growth through initiatives like Buzz Brights Apprenticeships and a supportive work culture that encourages recognition and appreciation, we ensure our staff feel valued and motivated. Located in vibrant London, we offer competitive benefits including a comprehensive wellbeing app, generous annual leave, and a fun, engaging environment where you can thrive both personally and professionally.
Contact Details:
United Cerebral Palsy of Georgia Recruitment Team
StudySmarter Expert Advice🤫
We think this is how you could land Assistant Manager. Job in London LilyLifestyle Jobs
✨Tip Number 1
Network like a pro! Reach out to your connections in the industry, attend local events, and don’t be shy about letting people know you’re on the hunt for an Assistant Manager role. You never know who might have the inside scoop on job openings!
✨Tip Number 2
Prepare for those interviews by practising common questions and scenarios related to customer service and team management. We recommend doing mock interviews with friends or family to build your confidence and get feedback.
✨Tip Number 3
Showcase your personality! When you get the chance to meet potential employers, let your passion for customer service shine through. Share stories that highlight your experience and how you’ve gone the extra mile in previous roles.
✨Tip Number 4
Don’t forget to apply through our website! It’s the best way to ensure your application gets noticed. Plus, we love seeing candidates who are proactive and take the initiative to connect directly with us.
We think you need these skills to ace Assistant Manager. Job in London LilyLifestyle Jobs
Some tips for your application 🫡
Tailor Your CV:Make sure your CV reflects the skills and experiences that match the Assistant Manager role. Highlight any previous experience in customer service or team management, as this is key for us at Buzz Bingo.
Craft a Compelling Cover Letter:Your cover letter is your chance to shine! Use it to tell us why you’re passionate about the role and how you can contribute to our culture of exceptional customer service. Be genuine and let your personality come through!
Showcase Your Achievements:When detailing your past roles, focus on specific achievements that demonstrate your ability to lead a team and enhance customer experiences. Numbers and examples speak volumes, so don’t hold back!
Apply Through Our Website:We encourage you to apply directly through our website. It’s the best way for us to receive your application and ensures you’re considered for the role. Plus, it’s super easy!
How to prepare for a job interview at United Cerebral Palsy of Georgia
✨Know the Buzz Bingo Brand Values
Before your interview, make sure you understand Buzz Bingo's brand values and how they translate into exceptional customer service. Think of examples from your past experiences where you've embodied similar values, as this will show that you're a great fit for the team.
✨Prepare for Customer Service Scenarios
Since the role focuses heavily on customer service, be ready to discuss specific situations where you've successfully resolved customer complaints or improved service delivery. Use the STAR method (Situation, Task, Action, Result) to structure your answers clearly.
✨Showcase Your Leadership Skills
As an Assistant Manager, you'll need to lead a team effectively. Prepare to share examples of how you've motivated and coached team members in previous roles. Highlight any initiatives you've led that resulted in improved performance or customer satisfaction.
✨Ask Insightful Questions
At the end of the interview, don’t forget to ask questions that show your interest in the role and the company. Inquire about the team dynamics, training opportunities, or how success is measured in the club. This not only demonstrates your enthusiasm but also helps you gauge if it's the right fit for you.
