At a Glance
- Tasks: Lead a team to deliver exceptional customer service and ensure smooth club operations.
- Company: Join Buzz Bingo, a vibrant and fun workplace in London.
- Benefits: Enjoy competitive salary, wellbeing apps, training opportunities, and generous annual leave.
- Other info: Dynamic environment with opportunities for personal and professional growth.
- Why this job: Make a real impact on customer experiences while developing your leadership skills.
- Qualifications: Experience in managing teams and a passion for customer service.
The predicted salary is between 31000 - 31000 £ per year.
We have an exciting opportunity for an Assistant Manager to join us here at Buzz Bingo Enfield. This role is working full time, 40 hours per week. You must be flexible to work within the hours of the business. This role has a salary of up to £31,000 per year depending on experience.
The Role You’ll Play
As Assistant Manager also known as our Club Operations Manager, you will play a key part in ensuring consistent delivery of the Buzz Bingo Brand Values and a culture of exceptional customer service at each point of the customer journey. You will lead and support your team to coordinate activities and recognise those who go the extra mile.
Hit the Jackpot with Our Benefits
- A physical and mental wellbeing app for you and your family, providing fast remote access to a GP for advice and more
- Thrive App for your mental wellbeing, approved by the NHS
- Buzz Brights Apprenticeships
- Buzz Brilliance Awards
- Employee Recognition Scheme
- Buzz Learning, our digital learning platform with access to 100s of online courses
- In‑house training: IOSH, First Aid, Fire Safety, Gamcare and more
- Access to Trained Mental Health Advocates for advice on your wellbeing
- 5 weeks Annual Leave plus Public Holidays (prorated for part‑time colleagues)
- Buy Holidays Salary Sacrifice Scheme opportunity to buy an extra week of holiday (if eligible)
- Staff discount: 50% off bingo tickets, food & soft drinks
- Refer a Friend Scheme
- Life Assurance
- Pension Scheme
Your Responsibilities as Part of Our Team
- Assist the General/Deputy Manager in ensuring consistent delivery of the customer experience at each point in the journey
- Take responsibility for overall club performance in the absence of the General Manager or Deputy Manager
- Seek opportunities to recognise and appreciate those who go the extra mile
- Deliver a culture of exceptional customer service by coaching and encouraging team members to drive service levels in every session
- Ensure adequate staffing levels in each area to maximise customer service throughout the day
- Resolve all customer complaints immediately, using feedback to improve future service delivery
- Deliver an exceptional food and beverage offering, ensuring quality and service are outstanding
- Create a safer gambling environment for all customers and colleagues across all channels (online, in club and live)
The Winning Combination We’re Looking For
- Previous experience managing a team in a face‑to‑face customer service role, ideally within leisure, gaming, hospitality, or retail
- Evidence of bringing business awareness to decision‑making and understanding commercial drivers
- Evidence of setting an example for customer service and interaction on the floor
- Self‑awareness and openness to constructive feedback
- Commitment to your own and others’ development
- Demonstrated performance‑management capability
- Evidence of managing and driving new initiatives through others
- Evidence of leading and coaching a team to deliver exceptional customer service
Assistant Club Operations Manager. Job in London LilyLifestyle Jobs employer: United Cerebral Palsy of Georgia
At Buzz Bingo Enfield, we pride ourselves on being an exceptional employer that values the well-being and growth of our team members. With a strong focus on employee development through our Buzz Learning platform and in-house training opportunities, we foster a supportive work culture that encourages recognition and appreciation for hard work. Located in vibrant London, we offer competitive benefits including a comprehensive wellbeing app, generous annual leave, and staff discounts, making us an attractive choice for those seeking a rewarding career in the leisure and gaming industry.
Contact Details:
United Cerebral Palsy of Georgia Recruitment Team
StudySmarter Expert Advice🤫
We think this is how you could land Assistant Club Operations Manager. Job in London LilyLifestyle Jobs
✨Tip Number 1
Get to know the company culture before your interview. Check out Buzz Bingo's social media and website to see how they engage with their customers and employees. This will help you tailor your answers and show that you're genuinely interested in being part of their team.
✨Tip Number 2
Practice your customer service scenarios! Since this role is all about delivering exceptional service, think of examples from your past experiences where you went above and beyond for a customer. Be ready to share these stories during your interview.
✨Tip Number 3
Network like a pro! Reach out to current or former employees on LinkedIn to get insider tips about the interview process and what it’s really like to work at Buzz Bingo. They might even give you a heads-up on what the hiring managers are looking for.
✨Tip Number 4
Don’t forget to apply through our website! It’s the best way to ensure your application gets seen by the right people. Plus, it shows you’re serious about joining the Buzz Bingo family. Good luck!
We think you need these skills to ace Assistant Club Operations Manager. Job in London LilyLifestyle Jobs
Some tips for your application 🫡
Tailor Your CV:Make sure your CV reflects the skills and experiences that match the Assistant Club Operations Manager role. Highlight any previous experience in customer service or team management, as these are key for us at Buzz Bingo.
Craft a Catchy Cover Letter:Your cover letter is your chance to shine! Use it to showcase your passion for customer service and how you can contribute to our Buzz Bingo values. Keep it engaging and personal – we want to see your personality!
Showcase Your Achievements:When detailing your past roles, focus on specific achievements that demonstrate your ability to lead a team and enhance customer experiences. Numbers and examples speak volumes, so don’t hold back!
Apply Through Our Website:We encourage you to apply directly through our website. It’s the best way for us to receive your application and ensures you’re considered for the role. Plus, it’s super easy to do!
How to prepare for a job interview at United Cerebral Palsy of Georgia
✨Know the Buzz Bingo Brand Values
Before your interview, make sure you understand the core values of Buzz Bingo. Familiarise yourself with their commitment to exceptional customer service and how they recognise team members who go the extra mile. This will help you align your answers with what they value most.
✨Showcase Your Leadership Skills
As an Assistant Club Operations Manager, you'll need to demonstrate your ability to lead a team effectively. Prepare examples from your past experiences where you've successfully managed a team, resolved conflicts, or improved service levels. Be ready to discuss how you can inspire and coach others.
✨Prepare for Customer Service Scenarios
Expect questions about handling customer complaints and delivering exceptional service. Think of specific situations where you turned a negative experience into a positive one. This will show your problem-solving skills and commitment to customer satisfaction.
✨Ask Insightful Questions
At the end of the interview, have a few thoughtful questions ready to ask. Inquire about the team dynamics, training opportunities, or how they measure success in the role. This shows your genuine interest in the position and helps you assess if it's the right fit for you.
