At a Glance
- Tasks: Handle customer enquiries and repair requests with empathy and problem-solving skills.
- Company: Join Bernicia, a leading housing provider dedicated to making a difference.
- Benefits: Enjoy 28 days leave, health cash plan, gym discounts, and a generous pension scheme.
- Other info: Flexible working options available and a supportive, inclusive culture.
- Why this job: Make a real impact in people's lives while developing your customer service skills.
- Qualifications: Strong communication skills and a team-oriented mindset are essential.
The predicted salary is between 17550 - 17550 £ per year.
Customer Contact Advisor Location: Ashington/Durham
Contract: Permanent
Hours: 25 hours per week
Salary: £17,550 per annum
Closing Date: 5pm 28th May 2026.
About the role
An opportunity has arisen for a Customer Contact Advisor to join our Contact Team based at our office in Ashington. As a Customer Contact Advisor, you will be predominantly dealing with repair requests and, on occasion, more general enquiries. The nature of these calls may involve people experiencing difficult situations where problem‑solving and customer service skills are essential. You must also be proficient in using various IT systems.
About you
Are you interested in a career with an organisation committed to making a difference to customers, tenants, and communities? Are you passionate about delivering front‑line call handling and looking for a new opportunity challenge? You’ll need excellent communication skills and a team‑focused approach to work to succeed in this role.
The Benefits
- 28 days annual leave + bank holidays, pro‑rata for part‑time employees.
- Working from home opportunities, if applicable to your role, part‑week.
- Health cash plan membership so you can save money by claiming cash back over £1,000 each year – towards essential healthcare such as dental, optical, physio and loads more. We’ll also cover the costs of including any dependent children in the scheme up to the age of 21 or 24 if in full‑time education that you may have.
- Access to savings on gym memberships plus cash back and discounts on purchases from major retailers including supermarkets, travel, cinema and more.
- Generous pension scheme with life insurance of 3 × salary.
About us
We’re all about helping people in need of housing. We believe a good home makes lots of other things possible, so we provide great homes and services that do just that. We’ve built Bernicia to be a business that people want to be a part of. We’re one of the North East’s largest and most successful housing providers; building, renting, selling and managing homes as well as providing services to over 60,000 customers. We operate within a set of simple, but effective values, which blend perfectly to create our unique Bernicia Way culture. This ensures we are customer‑focused, through working together, respecting each other, being accountable for our actions and demonstrating integrity and leadership.
We reserve the right to close this vacancy earlier than advertised, should we receive a large volume of applications. The Group is fully committed to the promotion of equal opportunities and we particularly welcome applicants from groups who are currently under‑represented at Bernicia.
Customer Contact Representative. Job in North Seaton LilyLifestyle Jobs in Ashington employer: United Cerebral Palsy of Georgia
Bernicia is an exceptional employer dedicated to making a positive impact in the community, offering a supportive work culture that prioritises teamwork and respect. As a Customer Contact Advisor in Ashington, you will benefit from generous annual leave, health cash plans, and opportunities for professional growth, all while contributing to a mission that helps provide quality housing for those in need. With a commitment to employee well-being and a strong focus on customer service, Bernicia stands out as a rewarding place to build your career.
Contact Details:
United Cerebral Palsy of Georgia Recruitment Team
StudySmarter Expert Advice🤫
We think this is how you could land Customer Contact Representative. Job in North Seaton LilyLifestyle Jobs in Ashington
✨Tip Number 1
Get to know the company! Before your interview, do a bit of research on Bernicia. Understand their values and mission, and think about how your skills align with their goals. This will help you stand out as someone who genuinely cares about the role.
✨Tip Number 2
Practice makes perfect! Role-play common customer service scenarios with a friend or family member. This will help you feel more confident when handling tricky calls and show that you're ready to tackle any situation that comes your way.
✨Tip Number 3
Show off your tech skills! Since you'll be using various IT systems, make sure to highlight any relevant experience during your interview. If you’ve used similar software before, share specific examples to demonstrate your proficiency.
✨Tip Number 4
Apply through our website! We want to see your application, so make sure you submit it directly through our site. This not only shows your enthusiasm but also ensures you’re considered for the role as soon as possible.
We think you need these skills to ace Customer Contact Representative. Job in North Seaton LilyLifestyle Jobs in Ashington
Some tips for your application 🫡
Tailor Your Application:Make sure to customise your CV and cover letter for the Customer Contact Advisor role. Highlight your problem-solving skills and any experience in customer service, as these are key for us at Bernicia.
Showcase Your Communication Skills:Since excellent communication is crucial for this position, use clear and concise language in your application. We want to see how you can convey information effectively, just like you would on the job!
Be Genuine:Let your personality shine through! We’re looking for someone who’s passionate about helping others, so don’t be afraid to share why you want to join our team and make a difference in people’s lives.
Apply Through Our Website:For the best chance of success, make sure to submit your application through our official website. It’s the easiest way for us to keep track of your application and get back to you quickly!
How to prepare for a job interview at United Cerebral Palsy of Georgia
✨Know the Role Inside Out
Before your interview, make sure you thoroughly understand the responsibilities of a Customer Contact Advisor. Familiarise yourself with common repair requests and general enquiries that might come up. This will help you demonstrate your problem-solving skills and show that you're ready to tackle real-life scenarios.
✨Showcase Your Communication Skills
Since this role requires excellent communication, practice articulating your thoughts clearly and confidently. Consider role-playing with a friend or family member to simulate the interview environment. Highlight any previous experience where you've successfully handled difficult conversations or resolved customer issues.
✨Familiarise Yourself with IT Systems
As proficiency in various IT systems is essential, take some time to brush up on any relevant software or tools you might encounter. If you have experience with specific systems, be prepared to discuss how you've used them effectively in past roles.
✨Emphasise Teamwork and Values
Bernicia values teamwork and integrity, so be ready to share examples of how you've worked collaboratively in the past. Think about situations where you've respected others' opinions and taken accountability for your actions. This will align your personal values with the company's culture.
