At a Glance
- Tasks: Build strong client relationships and ensure their success with our digital platform.
- Company: Join a growing digital tech company in the publishing space.
- Benefits: Competitive salary, commission, hybrid work model, and career growth opportunities.
- Other info: Dynamic role with visibility and influence in a collaborative environment.
- Why this job: Be the bridge between clients and teams, making a real impact on their success.
- Qualifications: 2-5 years in Customer Success or Account Management, preferably in SaaS or digital platforms.
The predicted salary is between 40000 - 45000 £ per year.
Do you enjoy building long-term client relationships but also want to play a more hands-on role in delivering outcomes? Have you worked in SaaS, publishing, or a digital product environment where client success goes beyond just check-ins? Are you naturally organised, able to manage multiple moving parts, and confident keeping both clients and internal teams on the same page?
We are working with a growing digital technology company that supports leading brands in the publishing and content space, and they are looking for a Customer Success Manager to join their team. This is about owning the success of your clients ensuring they are getting value from the platform, projects are delivered smoothly, and relationships continue to grow. You will act as the bridge between the client and the internal teams, combining relationship management with strong coordination and delivery skills.
The RoleYou will take ownership of a portfolio of key clients, ensuring they are supported, engaged, and achieving the outcomes they expect. This will include:
- Acting as the main point of contact for your clients, building strong, trusted relationships
- Understanding client goals and ensuring the platform and services align with their needs
- Leading regular client meetings, updates, and reviews
- Managing renewals and identifying opportunities for growth or expansion
- Coordinating internally with support, product, and development teams to ensure smooth delivery
- Tracking client requests, support tickets, and ongoing workstreams to ensure nothing is missed
- Keeping projects moving, ensuring timelines, actions, and expectations are clear on both sides
- Feeding back client insight to the Product team to influence future development
- Taking real ownership of client satisfaction, retention, and overall success
- 2-5 years experience in Customer Success, Account Management, or similar client-facing role
- Background in SaaS, publishing, media, or digital platforms is highly desirable
- Strong communication skills and comfortable working with high-value clients
- Highly organised, with the ability to manage multiple clients, tasks, and priorities
- Experience coordinating projects or working alongside delivery/technical teams
- A proactive mindset. Someone who takes ownership rather than waits to be asked
- Commercial awareness, able to spot opportunities to grow accounts
This is a role where you will have visibility and impact. Working closely with both clients and internal teams to ensure everything runs smoothly and delivers value. If you enjoy being at the centre of things, building relationships, solving problems, and making sure things happen then this will suit you well.
Customer Success Manager - SaaS / Publishing. Job in Ashford LilyLifestyle Jobs employer: United Cerebral Palsy of Georgia
Join a dynamic digital technology company in Ashford, where your role as a Customer Success Manager will not only allow you to build meaningful client relationships but also play a pivotal part in delivering impactful outcomes. With a hybrid work model, competitive salary, and a culture that prioritises collaboration and employee growth, you'll have the opportunity to thrive in a supportive environment that values your contributions and encourages professional development.
Contact Details:
United Cerebral Palsy of Georgia Recruitment Team
StudySmarter Expert Advice🤫
We think this is how you could land Customer Success Manager - SaaS / Publishing. Job in Ashford LilyLifestyle Jobs
✨Tip Number 1
Network like a pro! Reach out to people in the industry on LinkedIn or at local events. Building connections can lead to referrals and insider info about job openings.
✨Tip Number 2
Prepare for interviews by researching the company and its clients. Understand their products and how you can help them succeed. This shows you're genuinely interested and ready to hit the ground running.
✨Tip Number 3
Practice your pitch! Be ready to explain how your experience aligns with the role of Customer Success Manager. Highlight your relationship-building skills and how you've driven client success in the past.
✨Tip Number 4
Don’t forget to apply through our website! It’s the best way to ensure your application gets noticed. Plus, we love seeing candidates who are proactive about their job search.
We think you need these skills to ace Customer Success Manager - SaaS / Publishing. Job in Ashford LilyLifestyle Jobs
Some tips for your application 🫡
Tailor Your CV:Make sure your CV reflects the skills and experiences that align with the Customer Success Manager role. Highlight your experience in SaaS or publishing, and don’t forget to showcase your relationship management skills!
Craft a Compelling Cover Letter:Your cover letter is your chance to shine! Use it to tell us why you’re passionate about client success and how your proactive mindset can help our clients achieve their goals. Keep it engaging and personal.
Showcase Your Organisational Skills:In your application, give examples of how you've managed multiple projects or clients simultaneously. We want to see how you keep everything on track and ensure nothing slips through the cracks!
Apply Through Our Website:We encourage you to apply directly through our website. It’s the best way for us to receive your application and ensures you’re considered for this exciting opportunity. Don’t miss out!
How to prepare for a job interview at United Cerebral Palsy of Georgia
✨Know Your Clients
Before the interview, research the company’s key clients and their industries. Understanding their needs and how the company supports them will show your genuine interest and help you discuss how you can contribute to client success.
✨Showcase Your Organisational Skills
Prepare examples that demonstrate your ability to manage multiple projects and clients simultaneously. Use specific scenarios where you successfully coordinated between teams and clients to deliver results, as this is crucial for the role.
✨Communicate Clearly
Practice articulating your thoughts clearly and confidently. Since strong communication skills are essential for this position, consider doing mock interviews with a friend or using video tools to refine your delivery.
✨Be Proactive in Your Approach
During the interview, highlight instances where you took initiative to solve problems or improve processes. This proactive mindset aligns perfectly with what they’re looking for in a Customer Success Manager.
