At a Glance
- Tasks: Build strong client relationships and ensure their success with our digital platform.
- Company: Join a growing digital tech company in the publishing space.
- Benefits: Competitive salary, commission, hybrid work model, and career growth opportunities.
- Other info: Dynamic role with visibility and influence across teams.
- Why this job: Be the key player in client satisfaction and make a real impact.
- Qualifications: 2-5 years in Customer Success or Account Management, preferably in SaaS or digital.
The predicted salary is between 40000 - 45000 £ per year.
Do you enjoy building long-term client relationships but also want to play a more hands-on role in delivering outcomes? Have you worked in SaaS, publishing, or a digital product environment where client success goes beyond just check-ins? Are you naturally organised, able to manage multiple moving parts, and confident keeping both clients and internal teams on the same page?
We are working with a growing digital technology company that supports leading brands in the publishing and content space, and they are looking for a Customer Success Manager to join their team. This is about owning the success of your clients ensuring they are getting value from the platform, projects are delivered smoothly, and relationships continue to grow. You will act as the bridge between the client and the internal teams, combining relationship management with strong coordination and delivery skills.
The RoleYou will take ownership of a portfolio of key clients, ensuring they are supported, engaged, and achieving the outcomes they expect. This will include:
- Acting as the main point of contact for your clients, building strong, trusted relationships
- Understanding client goals and ensuring the platform and services align with their needs
- Leading regular client meetings, updates, and reviews
- Managing renewals and identifying opportunities for growth or expansion
- Coordinating internally with support, product, and development teams to ensure smooth delivery
- Tracking client requests, support tickets, and ongoing workstreams to ensure nothing is missed
- Keeping projects moving, ensuring timelines, actions, and expectations are clear on both sides
- Feeding back client insight to the Product team to influence future development
- Taking real ownership of client satisfaction, retention, and overall success
- 2-5 years experience in Customer Success, Account Management, or similar client-facing role
- Background in SaaS, publishing, media, or digital platforms is highly desirable
- Strong communication skills and comfortable working with high-value clients
- Highly organised, with the ability to manage multiple clients, tasks, and priorities
- Experience coordinating projects or working alongside delivery/technical teams
- A proactive mindset. Someone who takes ownership rather than waits to be asked
- Commercial awareness, able to spot opportunities to grow accounts
This is a role where you will have visibility and impact. Working closely with both clients and internal teams to ensure everything runs smoothly and delivers value. If you enjoy being at the centre of things, building relationships, solving problems, and making sure things happen then this will suit you well.
Customer Success Manager. Job in Ashford LilyLifestyle Jobs employer: United Cerebral Palsy of Georgia
Join a dynamic digital technology company in Ashford, where your role as a Customer Success Manager will not only allow you to build meaningful client relationships but also play a pivotal part in delivering impactful outcomes. With a hybrid work model, competitive salary, and a culture that prioritises employee growth and collaboration, you'll thrive in an environment that values your contributions and encourages innovation.
Contact Details:
United Cerebral Palsy of Georgia Recruitment Team
StudySmarter Expert Advice🤫
We think this is how you could land Customer Success Manager. Job in Ashford LilyLifestyle Jobs
✨Tip Number 1
Network like a pro! Reach out to people in the industry, especially those who work at companies you're interested in. A friendly chat can open doors and give you insights that might just land you an interview.
✨Tip Number 2
Prepare for interviews by researching the company and its clients. Understand their goals and challenges so you can show how your skills as a Customer Success Manager can help them succeed. We want you to shine!
✨Tip Number 3
Practice your pitch! Be ready to explain how your experience aligns with the role. Highlight your ability to build relationships and manage projects effectively. Confidence is key, so let your personality shine through!
✨Tip Number 4
Don’t forget to follow up after interviews! A quick thank-you email can leave a lasting impression. It shows your enthusiasm for the role and keeps you on their radar. And remember, apply through our website for the best chance!
We think you need these skills to ace Customer Success Manager. Job in Ashford LilyLifestyle Jobs
Some tips for your application 🫡
Tailor Your Application:Make sure to customise your CV and cover letter for the Customer Success Manager role. Highlight your experience in SaaS or publishing, and show us how you've built strong client relationships in the past.
Showcase Your Organisational Skills:We want to see how organised you are! Mention specific examples where you've managed multiple clients or projects simultaneously. This will help us understand how you can keep everything running smoothly.
Be Proactive in Your Approach:Demonstrate your proactive mindset in your application. Share instances where you've taken ownership of a project or client relationship without waiting to be asked. We love candidates who take initiative!
Apply Through Our Website:Don't forget to apply through our website! It’s the best way for us to receive your application and ensures you’re considered for the role. We can't wait to hear from you!
How to prepare for a job interview at United Cerebral Palsy of Georgia
✨Know Your Clients
Before the interview, research the company’s key clients and their industries. Understanding their needs and challenges will help you demonstrate how you can build strong relationships and ensure client success.
✨Showcase Your Organisational Skills
Prepare examples of how you've managed multiple projects or clients in the past. Highlight your ability to keep everything on track and ensure clear communication between clients and internal teams.
✨Demonstrate Proactivity
Be ready to discuss times when you took initiative to solve a problem or improve a process. This role requires someone who doesn’t wait to be asked, so showing your proactive mindset will set you apart.
✨Align with Company Goals
Familiarise yourself with the company's mission and values. During the interview, express how your experience and approach align with their goals, especially in terms of client satisfaction and retention.
