At a Glance
- Tasks: Provide 1st line IT support and ensure a great service experience for customers.
- Company: Join Capgemini, a leading company in tech solutions.
- Benefits: Earn £13.45 per hour with full training and a supportive team.
- Other info: Flexible hours, Monday to Friday, in a dynamic work environment.
- Why this job: Kickstart your tech career while helping customers solve their IT issues.
- Qualifications: Customer service experience is a plus; passion for learning is essential.
The predicted salary is between 27800 - 27800 £ per year.
Salary: 13.45 per hour (Living Wage Employer)
Location: Porton Down, Salisbury, SP4 0JQ
Hours: 35 hours per week, Monday to Friday, between 7am - 7pm
Manpower has a fantastic opportunity for the right candidate to become an IT Customer Advisor, working with our client, Capgemini. In this role, you will be the first point of contact for customers, providing 1st line IT support and ensuring a great service experience.
What you'll do:
- Respond to customer requests via telephone, email, and web chat
- Log all requests using the appropriate call logging software
- Resolve issues or provide advice and guidance where possible over the phone
- Assign calls to the relevant support teams when needed
- Action Back Office requests when required
- Advise customers and support teams on known problems/workarounds
- Keep customers updated on the progress of their request or incident
- Contribute to team success by meeting agreed personal targets
What you'll bring:
- Excellent communication skills, both verbal and written
- A genuine passion for delivering great customer service
- Willingness to learn and adapt
- Ability to work independently and as part of a team
- Strong problem-solving skills
- Confidence working under pressure
If you're looking for a stepping stone into a career in technology, this could be your next move. Interested? Apply today!
If you receive suspicious outreach claiming to be from us, please contact us via the ManpowerGroup website.
IT Customer Advisor. Job in Allington LilyLifestyle Jobs employer: United Cerebral Palsy of Georgia
Capgemini is an exceptional employer that prioritises employee growth and development, offering comprehensive training for the IT Customer Advisor role. Located in Porton Down, Salisbury, our vibrant work culture fosters collaboration and innovation, ensuring that every team member feels valued and supported. With a commitment to providing a great service experience, we empower our employees to thrive in their careers while enjoying the benefits of being a Living Wage Employer.
Contact Details:
United Cerebral Palsy of Georgia Recruitment Team
StudySmarter Expert Advice🤫
We think this is how you could land IT Customer Advisor. Job in Allington LilyLifestyle Jobs
✨Tip Number 1
Get to know the company! Research Capgemini and understand their values and culture. This will help you tailor your approach during interviews and show that you're genuinely interested in being part of their team.
✨Tip Number 2
Practice your communication skills! Since you'll be the first point of contact for customers, it's crucial to sound confident and clear. Try role-playing common customer scenarios with a friend or family member to get comfortable.
✨Tip Number 3
Show off your problem-solving skills! Think of examples from your past experiences where you've successfully resolved issues. Be ready to share these stories during your interview to demonstrate your ability to handle customer queries effectively.
✨Tip Number 4
Don't forget to apply through our website! We want to see your application come through directly, so make sure you take that step. It’s a great way to ensure your application gets the attention it deserves!
We think you need these skills to ace IT Customer Advisor. Job in Allington LilyLifestyle Jobs
Some tips for your application 🫡
Tailor Your Application:Make sure to customise your CV and cover letter for the IT Customer Advisor role. Highlight your customer service experience and any relevant IT knowledge, even if it's just a bit of tech-savviness!
Show Off Your Communication Skills:Since you'll be the first point of contact for customers, it's crucial to demonstrate your excellent communication skills. Use clear and concise language in your application to reflect how you’d interact with customers.
Express Your Passion for Customer Service:Let us know why you love delivering great customer service! Share any experiences where you went above and beyond to help someone, as this will show your genuine passion for the role.
Apply Through Our Website:We encourage you to apply directly through our website. It’s the best way to ensure your application gets to us quickly and efficiently, so don’t miss out on this opportunity!
How to prepare for a job interview at United Cerebral Palsy of Georgia
✨Know Your Stuff
Familiarise yourself with the basics of IT support and customer service. Brush up on common issues customers face and how to resolve them. This will show your potential employer that you're proactive and ready to tackle challenges head-on.
✨Practice Makes Perfect
Rehearse common interview questions related to customer service and IT support. Think about scenarios where you've successfully resolved issues or provided excellent service. This will help you articulate your experiences clearly during the interview.
✨Show Your Passion
Let your enthusiasm for customer service shine through. Share examples of times when you went above and beyond for a customer. This will demonstrate your genuine interest in helping others and your commitment to delivering great service.
✨Ask Smart Questions
Prepare thoughtful questions to ask at the end of your interview. Inquire about the team dynamics, training opportunities, or what success looks like in the role. This shows that you're engaged and serious about the position.
