At a Glance
- Tasks: Provide 1st line IT support and ensure a great service experience for customers.
- Company: Join Capgemini, a leading company in the tech industry.
- Benefits: Earn £13.45 per hour with full training and a supportive team.
- Other info: Flexible hours and a dynamic work environment await you!
- Why this job: Kickstart your tech career while helping customers solve their IT issues.
- Qualifications: Customer service experience is a plus; IT knowledge is desirable but not essential.
The predicted salary is between 27800 - 27800 £ per year.
Salary: £13.45 per hour (Living Wage Employer)
Location: Porton Down, Salisbury, SP4 0JQ
Hours: 35 hours per week, Monday to Friday, between 7am - 7pm
Manpower has a fantastic opportunity for the right candidate to become an IT Customer Advisor, working with our client, Capgemini. In this role, you will be the first point of contact for customers, providing 1st line IT support and ensuring a great service experience.
What you'll do:
- Respond to customer requests via telephone, email, and web chat
- Log all requests using the appropriate call logging software
- Resolve issues or provide advice and guidance where possible over the phone
- Assign calls to the relevant support teams when needed
- Action Back Office requests when required
- Advise customers and support teams on known problems/workarounds
- Keep customers updated on the progress of their request or incident
- Contribute to team success by meeting agreed personal targets
What you'll bring:
- Excellent communication skills, both verbal and written
- A genuine passion for delivering great customer service
- Willingness to learn and adapt
- Ability to work independently and as part of a team
- Strong problem-solving skills
- Confidence working under pressure
If you're looking for a stepping stone into a career in technology, this could be your next move. Interested? Apply today!
If you receive suspicious outreach claiming to be from us, please contact us via the ManpowerGroup website.
Customer Support Advisor - IT. Job in Allington LilyLifestyle Jobs employer: United Cerebral Palsy of Georgia
Capgemini is an exceptional employer that prioritises employee growth and development, offering comprehensive training for aspiring IT professionals. Located in the vibrant area of Porton Down, Salisbury, our supportive work culture fosters collaboration and innovation, ensuring that every team member feels valued and empowered to deliver outstanding customer service. With competitive pay as a Living Wage Employer and a commitment to work-life balance, this role as an IT Customer Advisor is not just a job, but a meaningful career opportunity.
Contact Details:
United Cerebral Palsy of Georgia Recruitment Team
StudySmarter Expert Advice🤫
We think this is how you could land Customer Support Advisor - IT. Job in Allington LilyLifestyle Jobs
✨Tip Number 1
Get to know the company! Before your interview, do a bit of research on Capgemini. Understand their values and what they stand for. This will help you tailor your answers and show that you're genuinely interested in being part of their team.
✨Tip Number 2
Practice makes perfect! Try role-playing common customer support scenarios with a friend or family member. This will help you feel more confident when handling real customer queries during the interview.
✨Tip Number 3
Show off your communication skills! During the interview, make sure to articulate your thoughts clearly and listen actively. Remember, as an IT Customer Advisor, you'll need to convey information effectively to customers.
✨Tip Number 4
Don’t forget to follow up! After your interview, send a quick thank-you email to express your appreciation for the opportunity. It’s a nice touch and keeps you fresh in their minds. And remember, apply through our website for the best chance!
We think you need these skills to ace Customer Support Advisor - IT. Job in Allington LilyLifestyle Jobs
Some tips for your application 🫡
Tailor Your CV:Make sure your CV highlights your customer service experience and any IT knowledge you have. We want to see how your skills match what we're looking for, so don’t be shy about showcasing your strengths!
Craft a Compelling Cover Letter:Your cover letter is your chance to shine! Use it to express your passion for delivering great customer service and your eagerness to learn. We love seeing genuine enthusiasm, so let your personality come through!
Be Clear and Concise:When filling out your application, keep your language clear and to the point. We appreciate straightforward communication, just like you’ll be using in the role. Avoid jargon unless it’s relevant!
Apply Through Our Website:We encourage you to apply directly through our website. It’s the best way to ensure your application gets to us quickly and efficiently. Plus, you’ll find all the info you need about the role there!
How to prepare for a job interview at United Cerebral Palsy of Georgia
✨Know Your Stuff
Brush up on your IT knowledge before the interview. Familiarise yourself with common IT issues and solutions, as well as the tools you might be using, like call logging software. This will show that you're proactive and ready to tackle customer queries.
✨Practice Your Communication Skills
Since this role involves a lot of customer interaction, practice articulating your thoughts clearly. You could even role-play with a friend or family member to simulate customer scenarios. This will help you feel more confident during the actual interview.
✨Show Your Passion for Customer Service
Be prepared to share examples of how you've gone above and beyond for customers in the past. Highlighting your genuine passion for delivering great service can set you apart from other candidates. Remember, it's all about making the customer's experience as smooth as possible!
✨Ask Smart Questions
At the end of the interview, don’t forget to ask insightful questions about the company culture or the team you'll be working with. This shows your interest in the role and helps you determine if it's the right fit for you. Plus, it leaves a positive impression!
