At a Glance
- Tasks: Handle inbound calls, investigate fraud cases, and ensure customer satisfaction.
- Company: Join a leading company in the financial services sector.
- Benefits: Competitive salary up to £28,500 plus OTE, with flexible working hours.
- Other info: Dynamic team environment with opportunities for growth and development.
- Why this job: Make a difference by protecting customers from fraud while developing your skills.
- Qualifications: 2 years in Financial Services and experience in customer service or call centre roles.
The predicted salary is between 28500 - 29500 € per year.
Teleperformance seeks a Fraud Specialist to join their Glasgow team. This role involves addressing inbound customer calls, investigating fraud cases, and ensuring a positive customer experience.
Key qualifications include:
- A minimum of 2 years in Financial Services
- Experience in call center or customer service roles
Successful candidates will demonstrate strong communication skills and the ability to handle complex situations. The position offers a salary up to £28,500 with OTE of £29,500 and requires full flexibility.
Fraud Risk Advisor - Inbound Banking Support (Glasgow) in Airdrie employer: United Cerebral Palsy of Georgia
Teleperformance is an exceptional employer that prioritises employee development and a supportive work culture in the heart of Glasgow. With competitive salaries and opportunities for growth within the financial services sector, employees benefit from a dynamic environment that values communication and teamwork, making it an ideal place for those seeking meaningful and rewarding careers.
Contact Detail:
United Cerebral Palsy of Georgia Recruiting Team
StudySmarter Expert Advice🤫
We think this is how you could land Fraud Risk Advisor - Inbound Banking Support (Glasgow) in Airdrie
✨Tip Number 1
Make sure you know the ins and outs of fraud prevention. Brush up on your knowledge about common fraud cases and how to handle them. This will not only help you in interviews but also show that you're genuinely interested in the role.
✨Tip Number 2
Practice your communication skills! Since this role involves addressing customer calls, try role-playing with a friend or family member. The better you can articulate your thoughts, the more confident you'll feel during the actual call.
✨Tip Number 3
Flexibility is key! Be prepared to discuss your availability during interviews. Show that you’re ready to adapt to the needs of the team, as this will make you a more attractive candidate for the position.
✨Tip Number 4
Don’t forget to apply through our website! It’s the best way to ensure your application gets noticed. Plus, we love seeing candidates who take the initiative to connect directly with us.
We think you need these skills to ace Fraud Risk Advisor - Inbound Banking Support (Glasgow) in Airdrie
Some tips for your application 🫡
Tailor Your CV:Make sure your CV highlights your experience in Financial Services and any relevant call centre roles. We want to see how your skills match the job description, so don’t be shy about showcasing your strengths!
Craft a Compelling Cover Letter:Your cover letter is your chance to shine! Use it to explain why you’re passionate about fraud prevention and how your background makes you a perfect fit for our team. Keep it engaging and personal!
Showcase Your Communication Skills:Since this role involves addressing customer calls, it’s crucial to demonstrate your communication prowess. Use clear and concise language in your application to reflect how you’d handle complex situations with customers.
Apply Through Our Website:We encourage you to apply directly through our website. It’s the best way for us to receive your application and ensures you’re considered for the role. Plus, it’s super easy to do!
How to prepare for a job interview at United Cerebral Palsy of Georgia
✨Know Your Fraud Basics
Make sure you brush up on the fundamentals of fraud detection and prevention. Familiarise yourself with common fraud schemes, especially those relevant to inbound banking. This will show your potential employer that you’re not just experienced but also genuinely interested in the field.
✨Showcase Your Customer Service Skills
Since this role involves addressing customer calls, be ready to share examples of how you've handled complex customer situations in the past. Think about specific instances where you turned a negative experience into a positive one, as this will highlight your problem-solving abilities.
✨Prepare for Scenario Questions
Expect to face scenario-based questions during the interview. Practice responding to hypothetical situations related to fraud cases or difficult customer interactions. This will help you demonstrate your critical thinking and decision-making skills effectively.
✨Flexibility is Key
Given the requirement for full flexibility, be prepared to discuss your availability openly. Highlight your willingness to adapt to different shifts or schedules, as this shows your commitment to the role and the team.
