At a Glance
- Tasks: Be the first point of contact for customer enquiries and deliver top-notch service.
- Company: Join a fantastic organisation in South East London focused on community support.
- Benefits: Gain valuable experience, develop skills, and work in a supportive team environment.
- Other info: Opportunity to grow within a dynamic team and contribute to community initiatives.
- Why this job: Make a real difference in people's lives while enhancing your administrative skills.
- Qualifications: Strong communication skills and a passion for helping others.
The predicted salary is between 30000 - 40000 £ per year.
MMP Consultancy are working with a fantastic organisation to recruit an Administrator to join them on a temporary basis in South East London. The post holder will be responsible for dealing with all customer enquiries in relation to our services, focusing primarily on repairs, housing management and income management. Delivering a service to meet the individual needs of all customers and wherever possible resolving enquiries at first point of contact.
Skills/Experience required:
- Take responsibility for being the first point of contact for service users and ensure that a high quality of service is delivered at all times.
- Establish, develop and maintain effective working relationships with all work colleagues to ensure a 'one team approach' to the delivery of the team's performance standards and the business objectives.
- Liaise with colleagues in local offices, contractors and other partner agencies as appropriate to resolve enquiries.
- Take ownership and responsibility for all enquiries presented to the Housing Officer, identify customer needs, and utilise appropriate questioning and listening skills to identify and offer appropriate solutions.
- Ensure that all computerised systems are used effectively to help process customer enquiries and accurately maintain all records in a timely manner.
- Complete Customer Satisfaction Surveys and all outbound activities in line with team objectives.
- Ensure a clear knowledge and understanding of team objectives and priorities and how the individual role will contribute to the achievements.
- Support the Manager with the process of collating the Key Performance Indicators.
- Ensure that information literature is available in the office and at the front counter which are relevant, accurate and in a form that meets the needs of the intended recipient.
- Responsible for ensuring all forms of customer database is kept up to date at all times including the equality database.
- Responsible for updating the organisations website as well as other associated social media platforms.
- Supports resident involvement initiatives.
- Develop housing management skills and knowledge.
- Develop repairs and maintenance knowledge.
- Follow-up action points on voids, anti-social behaviour, illegal lettings, etc.
- Provide administrative support for the Manager.
- Provide administrative support to subcommittees and or board meetings which would require attending evening meetings.
- Assist HO with identification of vulnerable residents and work on pro-active measures to assist with improving resident satisfaction.
- Support the estate inspection routine.
- Support tenancy inspection routines.
Admin Support Officer. Job in London LilyLifestyle Jobs employer: United Cerebral Palsy of Georgia
MMP Consultancy is an exceptional employer, offering a supportive and collaborative work culture in South East London. As an Admin Support Officer, you will have the opportunity to make a meaningful impact by enhancing customer satisfaction while developing your skills in housing management and repairs. With a focus on employee growth and a commitment to delivering high-quality service, MMP Consultancy fosters an environment where every team member can thrive and contribute to the community.
Contact Details:
United Cerebral Palsy of Georgia Recruitment Team
StudySmarter Expert Advice🤫
We think this is how you could land Admin Support Officer. Job in London LilyLifestyle Jobs
✨Tip Number 1
Network like a pro! Reach out to people in your field, especially those already working at MMP Consultancy or similar organisations. A friendly chat can open doors and give you insider info that could help you stand out.
✨Tip Number 2
Prepare for the interview by practising common questions related to admin support roles. Think about how you can showcase your customer service skills and your ability to resolve enquiries efficiently. We want you to shine!
✨Tip Number 3
Show off your tech skills! Familiarise yourself with the software and systems mentioned in the job description. Being able to demonstrate your proficiency can really set you apart from other candidates.
✨Tip Number 4
Don’t forget to apply through our website! It’s the best way to ensure your application gets noticed. Plus, we love seeing candidates who take the initiative to connect directly with us.
We think you need these skills to ace Admin Support Officer. Job in London LilyLifestyle Jobs
Some tips for your application 🫡
Tailor Your Application:Make sure to customise your CV and cover letter for the Admin Support Officer role. Highlight your experience in customer service and any relevant administrative skills that match the job description. We want to see how you can bring value to our team!
Showcase Your Communication Skills:Since you'll be the first point of contact for service users, it's crucial to demonstrate your excellent communication skills. Use clear and concise language in your application to show us you can handle enquiries effectively and maintain strong relationships with colleagues.
Highlight Your Problem-Solving Abilities:In your application, share examples of how you've resolved customer issues in the past. We love candidates who take ownership of their work and can think on their feet, so let us know how you've successfully tackled challenges before!
Apply Through Our Website:We encourage you to submit your application through our website for a smoother process. This way, we can easily track your application and ensure it gets the attention it deserves. Plus, it shows you're keen to join our fantastic organisation!
How to prepare for a job interview at United Cerebral Palsy of Georgia
✨Know the Role Inside Out
Before your interview, make sure you thoroughly understand the responsibilities of the Admin Support Officer. Familiarise yourself with customer service principles, housing management, and how to handle enquiries effectively. This will help you demonstrate your knowledge and show that you're genuinely interested in the role.
✨Showcase Your Communication Skills
As the first point of contact for service users, strong communication skills are essential. Prepare examples of how you've successfully resolved customer enquiries in the past. Use the STAR method (Situation, Task, Action, Result) to structure your responses and highlight your ability to listen and respond to customer needs.
✨Demonstrate Team Spirit
This role requires a 'one team approach', so be ready to discuss how you've collaborated with colleagues in previous positions. Share specific instances where you worked together to achieve common goals or improve service delivery. This will show that you can contribute positively to the team's performance standards.
✨Be Tech-Savvy
Since you'll be using computerised systems to manage customer enquiries, brush up on any relevant software or tools mentioned in the job description. If you have experience with databases or social media management, be sure to mention it. This will reassure the interviewer that you can hit the ground running.
