At a Glance
- Tasks: Be the friendly face for tenants, resolving their housing queries and complaints.
- Company: Join a supportive team at LilyLifestyle Jobs in Accrington.
- Benefits: Gain valuable experience in customer service within the housing sector.
- Other info: Enjoy a dynamic work environment with opportunities for personal growth.
- Why this job: Make a real difference in people's lives by helping them with their homes.
- Qualifications: Previous housing experience and strong communication skills are essential.
The predicted salary is between 24000 - 28000 £ per year.
We're looking for a warm, friendly, and proactive Customer Services Advisor with previous housing experience to join a busy team. In this role, you will be the first point of contact for tenants, providing high-quality customer service and helping resolve queries and complaints relating to their homes. You will use our Housing Management Systems to log, track, and update cases, ensuring every tenant receives a timely, accurate, and supportive response.
Key Responsibilities
- Act as the main contact for tenants regarding property-related issues, repairs, and complaints.
- Handle inbound calls, emails, and online enquiries with empathy, professionalism, and efficiency.
- Assess and triage property complaints, ensuring accurate recording and appropriate escalation.
- Use Housing Management Systems to manage cases, update records, and track progress.
- Work collaboratively with Property Services, Repairs, and other internal teams to ensure swift resolutions.
- Maintain high customer satisfaction by ensuring tenants feel heard, supported, and informed.
- Adhere to policies, service standards, and compliance requirements within the housing sector.
About You
- Essential housing sector experience (social housing, local authority, or housing association).
- Strong customer service background with the ability to handle complaints calmly and professionally.
- Excellent verbal and written communication skills.
- Confidence in using Housing Management Systems (e.g., Northgate, Orchard, Civica, etc.).
- A warm, approachable manner with genuine empathy for tenants' needs.
- Strong attention to detail and ability to maintain accurate records.
- Good problem-solving skills and the ability to work under pressure.
Customer Service - Housing. Job in Accrington LilyLifestyle Jobs employer: United Cerebral Palsy of Georgia
At LilyLifestyle, we pride ourselves on fostering a supportive and inclusive work environment where our Customer Service Advisors can thrive. Located in Accrington, our team enjoys a collaborative culture that prioritises employee growth through ongoing training and development opportunities, ensuring you feel valued and empowered in your role. With a strong commitment to high-quality service, we offer a rewarding career path for those passionate about making a difference in the housing sector.
Contact Details:
United Cerebral Palsy of Georgia Recruitment Team
StudySmarter Expert Advice🤫
We think this is how you could land Customer Service - Housing. Job in Accrington LilyLifestyle Jobs
✨Tip Number 1
Get to know the company! Research LilyLifestyle and understand their values and mission. This will help you tailor your approach during interviews and show that you're genuinely interested in being part of their team.
✨Tip Number 2
Practice your communication skills! Since you'll be dealing with tenants, it's crucial to convey empathy and professionalism. Role-play common scenarios with a friend to boost your confidence and refine your responses.
✨Tip Number 3
Network like a pro! Connect with current or former employees on LinkedIn. They can provide insider tips about the interview process and what it’s really like to work at LilyLifestyle.
✨Tip Number 4
Apply through our website! It’s the best way to ensure your application gets noticed. Plus, you’ll have access to all the latest job openings and updates directly from us.
We think you need these skills to ace Customer Service - Housing. Job in Accrington LilyLifestyle Jobs
Some tips for your application 🫡
Show Your Warmth:In your application, let your friendly and approachable nature shine through. Use a conversational tone that reflects your personality, as we value warmth and empathy in our team.
Highlight Relevant Experience:Make sure to emphasise your previous housing experience. Share specific examples of how you've handled tenant queries or complaints, showcasing your ability to provide high-quality customer service.
Be Detail-Oriented:Since attention to detail is key in this role, ensure your application is free from typos and errors. Mention any experience you have with Housing Management Systems, as this will show us you're ready to hit the ground running.
Apply Through Our Website:We encourage you to apply directly through our website. This way, you can ensure your application reaches us quickly and efficiently, and you'll get to see more about what we do at StudySmarter!
How to prepare for a job interview at United Cerebral Palsy of Georgia
✨Know Your Housing Sector
Make sure you brush up on your knowledge of the housing sector, especially if you've worked in social housing or local authorities before. Familiarise yourself with common issues tenants face and how to address them. This will show that you're not just a warm and friendly person, but also someone who understands the ins and outs of the role.
✨Showcase Your Customer Service Skills
Prepare examples from your past experiences where you handled customer complaints effectively. Use the STAR method (Situation, Task, Action, Result) to structure your answers. This will help demonstrate your ability to remain calm and professional under pressure, which is crucial for this role.
✨Familiarity with Housing Management Systems
If you have experience with specific Housing Management Systems like Northgate or Civica, be ready to discuss it. If not, do a bit of research on these systems and be prepared to explain how you would adapt to using them. Showing that you're tech-savvy can give you an edge!
✨Empathy is Key
During the interview, convey your genuine empathy for tenants' needs. You might be asked situational questions about how you'd handle distressed tenants. Practice responding in a way that highlights your warm, approachable manner while ensuring you maintain professionalism. This will resonate well with the interviewers.
