At a Glance
- Tasks: Be the friendly face for tenants, resolving their housing queries and complaints.
- Company: Join a supportive team at a leading housing organisation in Accrington.
- Benefits: Competitive pay, flexible hours, and opportunities for personal growth.
- Other info: Dynamic work environment with a focus on teamwork and tenant satisfaction.
- Why this job: Make a real difference in people's lives by helping them with their homes.
- Qualifications: Experience in housing and strong customer service skills are essential.
The predicted salary is between 24000 - 28000 £ per year.
We're looking for a warm, friendly, and proactive Customer Services Advisor with previous housing experience to join a busy team. In this role, you will be the first point of contact for tenants, providing high-quality customer service and helping resolve queries and complaints relating to their homes. You will use our Housing Management Systems to log, track, and update cases, ensuring every tenant receives a timely, accurate, and supportive response.
Key Responsibilities
- Act as the main contact for tenants regarding property-related issues, repairs, and complaints.
- Handle inbound calls, emails, and online enquiries with empathy, professionalism, and efficiency.
- Assess and triage property complaints, ensuring accurate recording and appropriate escalation.
- Use Housing Management Systems to manage cases, update records, and track progress.
- Work collaboratively with Property Services, Repairs, and other internal teams to ensure swift resolutions.
- Maintain high customer satisfaction by ensuring tenants feel heard, supported, and informed.
- Adhere to policies, service standards, and compliance requirements within the housing sector.
About You
- Essential housing sector experience (social housing, local authority, or housing association).
- Strong customer service background with the ability to handle complaints calmly and professionally.
- Excellent verbal and written communication skills.
- Confidence in using Housing Management Systems (e.g., Northgate, Orchard, Civica, etc.).
- A warm, approachable manner with genuine empathy for tenants' needs.
- Strong attention to detail and ability to maintain accurate records.
- Good problem-solving skills and the ability to work under pressure.
Customer Service Advisor - Housing. Job in Accrington LilyLifestyle Jobs employer: United Cerebral Palsy of Georgia
At LilyLifestyle, we pride ourselves on being an excellent employer, offering a supportive and inclusive work culture that values each team member's contributions. As a Customer Service Advisor in Accrington, you will benefit from ongoing training and development opportunities, ensuring your professional growth while making a meaningful impact in the lives of our tenants. Join us to be part of a dedicated team that prioritises empathy and high-quality service in the housing sector.
Contact Details:
United Cerebral Palsy of Georgia Recruitment Team
StudySmarter Expert Advice🤫
We think this is how you could land Customer Service Advisor - Housing. Job in Accrington LilyLifestyle Jobs
✨Tip Number 1
Get to know the company culture! Before your interview, do a bit of research on LilyLifestyle. Check out their website and social media to understand their values and how they treat their tenants. This will help you tailor your responses and show that you're genuinely interested in being part of their team.
✨Tip Number 2
Practice your customer service scenarios! Think about common tenant issues and how you would handle them. Role-playing with a friend can help you articulate your thoughts clearly and demonstrate your problem-solving skills during the interview.
✨Tip Number 3
Show off your empathy! In your conversations, whether it's during an interview or networking, share examples of how you've helped tenants in the past. Highlighting your warm and approachable manner will resonate well with the hiring team.
✨Tip Number 4
Don’t forget to follow up! After your interview, send a quick thank-you email to express your appreciation for the opportunity. It’s a great way to reinforce your interest in the role and keep you top of mind for the hiring team.
We think you need these skills to ace Customer Service Advisor - Housing. Job in Accrington LilyLifestyle Jobs
Some tips for your application 🫡
Show Your Warmth:In your application, let your friendly and approachable personality shine through. We want to see how you connect with people, so share examples of how you've provided excellent customer service in the past.
Highlight Your Housing Experience:Make sure to emphasise any previous experience you have in the housing sector. Whether it's social housing or working with local authorities, we want to know how your background makes you a great fit for this role.
Be Clear and Concise:When writing your application, keep it clear and to the point. Use straightforward language and avoid jargon. This will help us understand your skills and experiences without any confusion.
Apply Through Our Website:Don't forget to submit your application through our website! It’s the best way for us to receive your details and ensures you’re considered for the role. Plus, it’s super easy to do!
How to prepare for a job interview at United Cerebral Palsy of Georgia
✨Know Your Housing Sector
Make sure you brush up on your knowledge of the housing sector, especially if you've got experience with social housing or local authorities. Familiarise yourself with common issues tenants face and how to resolve them, as this will show your understanding and commitment to the role.
✨Showcase Your Customer Service Skills
Prepare examples from your past experiences where you handled customer complaints effectively. Highlight your ability to remain calm and professional under pressure, as well as your empathy towards tenants' needs. This will demonstrate that you can provide the high-quality service they’re looking for.
✨Familiarity with Housing Management Systems
If you’ve used systems like Northgate or Civica before, be ready to discuss your experience with them. If not, do a bit of research on these systems and be prepared to explain how you would adapt to using new software. This shows your willingness to learn and adapt quickly.
✨Practice Active Listening
During the interview, practice active listening by summarising what the interviewer says and asking clarifying questions. This not only shows your communication skills but also reflects your ability to make tenants feel heard and supported, which is crucial for the role.
