At a Glance
- Tasks: Manage customer accounts and ensure exceptional service delivery in Central London.
- Company: Join a market-leading service provider with ambitious growth plans.
- Benefits: Competitive salary, annual bonus, company car, and pension scheme.
- Other info: Great career progression opportunities in a growing business.
- Why this job: Be part of a dynamic team and drive operational excellence while building client relationships.
- Qualifications: Experience in account management and strong organisational skills required.
The predicted salary is between 45000 - 50000 £ per year.
Salary: 45,000 - 50,000 + Bonus + Company Car + Benefits
Location: Central London
Role Overview
We are looking for an experienced Account Manager / Contract Manager / Customer Account Manager to join a market-leading service provider with ambitious growth plans for the next 12 months. This field‑based role covers flagship sites in Central London ensuring exceptional service delivery, operational efficiency, and contract performance.
Key Responsibilities
- Contract Management - Manage multiple customer accounts, ensuring all services meet contractual agreements and KPIs. Build and maintain long‑term relationships with senior client contacts. Identify and secure opportunities to upsell additional products and services. Represent the business at client meetings, service reviews and user groups. Maintain consistent communication at all levels of the customer organisation.
- Operational Management - Liaise with Customer Services to ensure requirements are met in full. Recruit, train, and develop team members to deliver excellent service. Monitor performance, address service issues, and drive improvements. Manage urgent deliveries, holiday cover, and resource allocation. Ensure all deliveries have accurate, compliant paperwork.
- Quality & Compliance - Promote a quality‑first culture across all contracts. Work with operational teams to improve processes and reduce inefficiencies. Conduct internal audits and maintain compliance with company procedures. Collaborate with Customer Services to resolve customer issues quickly.
- Performance & Reporting - Set and monitor KPIs and service level agreements. Produce accurate daily, weekly, and monthly performance reports. Monitor budgets and report any cost variances. Use company systems to track contract performance and service delivery.
Skills & Experience Required
- Proven experience as an Account Manager, Contract Manager, or Customer Account Manager in service delivery, logistics, distribution, or facilities management.
- Strong client relationship management and stakeholder engagement skills.
- Excellent organisational skills and ability to manage multiple contracts.
- Leadership experience, with a proven track record in team management.
- IT literate with strong reporting and analytical skills.
- Full UK driving licence - field‑based role covering East Anglia.
Benefits
- 45-50k basic salary (DOE)
- Annual bonus scheme
- Company car
- Pension scheme
- Career progression opportunities in a growing business
If you are a proactive, commercially minded Account Manager / Contract Manager / Customer Account Manager looking for a rewarding field‑based role, apply today.
Account Manager. Job in London LilyLifestyle Jobs employer: United Cerebral Palsy of Georgia
Join a dynamic and forward-thinking company in Central London, where as an Account Manager, you will thrive in a supportive work culture that prioritises employee growth and development. With competitive salaries, an annual bonus scheme, and a company car, we offer not just a job, but a pathway to a rewarding career in a market-leading service provider with ambitious growth plans. Experience the excitement of working in a vibrant city while building long-term relationships and driving operational excellence.
Contact Details:
United Cerebral Palsy of Georgia Recruitment Team
StudySmarter Expert Advice🤫
We think this is how you could land Account Manager. Job in London LilyLifestyle Jobs
✨Tip Number 1
Network like a pro! Reach out to your connections in the industry and let them know you're on the hunt for an Account Manager role. You never know who might have the inside scoop on job openings or can put in a good word for you.
✨Tip Number 2
Prepare for interviews by researching the company and its clients. Understand their services and think about how you can contribute to their growth. This will help you stand out as someone who’s genuinely interested in the role.
✨Tip Number 3
Practice your pitch! Be ready to explain how your experience aligns with the responsibilities of an Account Manager. Highlight your skills in client relationship management and operational efficiency to show you’re the perfect fit.
✨Tip Number 4
Don’t forget to apply through our website! It’s the best way to ensure your application gets noticed. Plus, we love seeing candidates who take the initiative to connect directly with us.
We think you need these skills to ace Account Manager. Job in London LilyLifestyle Jobs
Some tips for your application 🫡
Tailor Your CV:Make sure your CV is tailored to the Account Manager role. Highlight your experience in managing customer accounts and any relevant achievements that showcase your skills in contract management and client relationship building.
Craft a Compelling Cover Letter:Your cover letter is your chance to shine! Use it to explain why you're the perfect fit for this role. Mention specific experiences that align with the job description, especially around operational management and service delivery.
Showcase Your Leadership Skills:Since this role involves team management, don’t forget to highlight your leadership experience. Share examples of how you've successfully led teams or improved processes in previous roles to demonstrate your capability.
Apply Through Our Website:We encourage you to apply through our website for a smoother application process. It’s the best way for us to receive your application and ensures you don’t miss out on any important updates!
How to prepare for a job interview at United Cerebral Palsy of Georgia
✨Know Your Numbers
Before the interview, brush up on your understanding of KPIs and service level agreements. Be ready to discuss how you've successfully managed these in previous roles, as this will show your potential employer that you can hit the ground running.
✨Build Rapport with Examples
Prepare specific examples of how you've built long-term relationships with clients. Use the STAR method (Situation, Task, Action, Result) to structure your answers, making it easier for the interviewer to see your impact.
✨Showcase Your Leadership Skills
Since this role involves team management, be prepared to talk about your leadership style. Share experiences where you've trained or developed team members, and how that led to improved service delivery or operational efficiency.
✨Be Ready for Scenario Questions
Expect questions that put you in hypothetical situations related to contract management or client issues. Think through how you would handle urgent deliveries or service complaints, demonstrating your problem-solving skills and ability to maintain quality under pressure.
